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Configurator installation file not recognized

Oct 1, 2011 11:19 AM

Tags: #configurator #.air_filetype

I have installed Adobe Air 2.7.1.19610 on my Windows Vista SP1 32 bit. Rebooted. Download the Adobe Configurator installation file configurator2_p1_052610.air When I double click on it my computer does not know what program should run it. The file's icon is the generic icon. I don't know what .exe to point it to. I can rename the extension .zip and open it and everything appears to be there so I don't think its corrupted. I deleted the file and downloaded again with the same results. I have Adobe Photoshop and InDesign CS5. Does anybody know what's wrong?

thanks

772 Views 3 Replies Latest reply: cromaline, Oct 1, 2011 1:23 PM

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1. cromaline,

Oct 1, 2011 12:12 PM in reply to RickLB

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You should find Adobe Air at this locations:
Windows Vista and Windows 7 [64 bit] : C:\Program Files (x86)\Common Files\Adobe AIR\
Windows 2000, XP, Vista, and Windows 7 [32 bit]: C:\Program Files\Common Files\Adobe AIR\

If you have still problem try to reinstall Adobe Air maybe the AIR runtime/framework, maybe it wasn't properly installed.

Here below also two links for troubleshooting Air installation:
http://kb2.adobe.com/cps/403/kb403150.html ( troubleshoot Air installation)
http://kb2.adobe.com/cps/407/kb407625.html ( Determine what version is installed)

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2. RickLB,

Oct 1, 2011 1:15 PM in reply to cromaline

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Per this document Air applications will not run on Vista
http://kb2.adobe.com/cps/403/kb403133.html

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3. cromaline,

Oct 1, 2011 1:23 PM in reply to RickLB

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give a look here:

http://forums.adobe.com/message/3936059

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Configurator

Configurator installation file not recognized

Oct 1, 2011 11:19 AM

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