Adobe Captivate 'Not Responding' when properties tab is used.

Report · Oct 02, 2011

Hi

Thought I'd share my revelation with you all in case anyone else is having the same problem.

I have just spent the past 2 days trying to figure out why Adobe Captivate 5.5 freezes whenever I try to use most of the options in the properties tab. I have a fairly robust system running windows 7 x64, incorporating a quad core processor, 8gb ram and 2 x 8gb graphics cards. I had tried everything including a complete re-instalation of all my Adobe software, only to discover that I have been a bit daft.

You see, eventually, I came to realise that it only froze when I was trying to adjust the properties of objects that had text in them. Upon checking my 'Fonts' folder I realised that I had over 4000 fonts installed. Initially I tried hiding all but the system fonts but this seemed to achieve nothing so I moved all of the non-system fonts to another folder and 'Hey Presto' Adobe Captivate now works like a dream.

Don't know why it froze when I tried to adjust any of the properties (not just the font) but it did. Now I just need to figure out how I am going to manage all of my fonts.

Report · Oct 02, 2011

Thanks for sharing this solution! You may have saved someone else a lot of headache.

I also suggest that you mark this post as Answered (people look for ones that have a solution) and that you also log an enhancement request with Adobe so that perhaps they can do something in future versions to remove this limitation.

Report · Oct 02, 2011

Hi Captiv8r

Thanks for that. I'll look into it.

Cheers

Report · Oct 02, 2011

Hi Rod

No probs. I felt so relieved after figuring it out that I just wanted to share it with the world.

I logged in to try to set it to answered but I think it can only be set to a question in the first 15 minutes after generation. If you know of a way around this, please let me know and I'll change it.

Also, could you point me in the right direction to log an enhancement request.

Cheers

Report · Oct 02, 2011

Normally it has to be the person that logged the issue that marks it as answered. I don't log too many issues myself, so I can't remember how that's done.

Here's the link to the enhancement request page: https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform&product=5