Skip navigation
Currently Being Moderated

Cannot install Experience Services SDK - timeout connecting to Package Share

Sep 28, 2011 9:26 AM

Following the installation guide, I tried to download and install the Experience Services SDK using package share.

 

However, I always get an error page. After clicking the Package Share link, the browser hangs for some minutes, the present the following error page:

 

package-share-error.png

 

 

Trying to login using this "local" login page doesn't work.

 

In the server log, I found this kind of stack traces:

 

28.09.2011 18:09:02 *ERROR* PackageShareServlet: Adobe Package Share server not available (connection refused) (PackageShareServlet.java, line 306)

java.net.ConnectException: Connection timed out: connect

          at java.net.PlainSocketImpl.socketConnect(Native Method)

          at java.net.PlainSocketImpl.doConnect(Unknown Source)

          at java.net.PlainSocketImpl.connectToAddress(Unknown Source)

          at java.net.PlainSocketImpl.connect(Unknown Source)

          at java.net.SocksSocketImpl.connect(Unknown Source)

          at java.net.Socket.connect(Unknown Source)

          at com.sun.net.ssl.internal.ssl.SSLSocketImpl.connect(Unknown Source)

          at com.day.crx.packaging.impl.EasySSLProtocolSocketFactory.createSocket( EasySSLProtocolSocketFactory.java:179)

          at org.apache.commons.httpclient.HttpConnection.open(HttpConnection.java :707)

          at org.apache.commons.httpclient.MultiThreadedHttpConnectionManager$Http ConnectionAdapter.open(MultiThreadedHttpConnectionManager.java:1361)

          at org.apache.commons.httpclient.HttpMethodDirector.executeWithRetry(Htt pMethodDirector.java:387)

          at org.apache.commons.httpclient.HttpMethodDirector.executeMethod(HttpMe thodDirector.java:171)

          at org.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.jav a:397)

          at com.day.crx.packaging.impl.proxy.ProxyImpl.doGet(ProxyImpl.java:552)

          at com.day.crx.packaging.impl.PackageShareServlet.doLogin(PackageShareSe rvlet.java:294)

          at com.day.crx.packaging.impl.PackageShareServlet.doGet(PackageShareServ let.java:114)

          at com.day.crx.j2ee.CRXHttpServlet.doGet(CRXHttpServlet.java:112)

          at javax.servlet.http.HttpServlet.service(HttpServlet.java:689)

          at com.day.crx.j2ee.CRXHttpServlet.service(CRXHttpServlet.java:94)

          at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)

          at com.day.j2ee.servletengine.ServletRuntimeEnvironment.service(ServletR untimeEnvironment.java:228)

          at com.day.j2ee.servletengine.RequestDispatcherImpl.doFilter(RequestDisp atcherImpl.java:315)

          at com.day.j2ee.servletengine.RequestDispatcherImpl.service(RequestDispa tcherImpl.java:334)

          at com.day.j2ee.servletengine.RequestDispatcherImpl.service(RequestDispa tcherImpl.java:378)

          at com.day.j2ee.servletengine.ServletHandlerImpl.execute(ServletHandlerI mpl.java:346)

          at com.day.j2ee.servletengine.HttpListener$Worker.run(HttpListener.java: 610)

          at java.lang.Thread.run(Unknown Source)

 

 

Note that I use a proxy to access the internet, and I already configured it using the configuration console of the Experience Server, in the "Day Commons HTTP Client 3.1" as suggested in the Day documentation here http://dev.day.com/content/docs/en/cq/current/administering/package_ma nager.html#Package%20Share%20Account

 

How can I verify that the Package Share server provided by Adobe is actually alive? Is there any other configuration required in order for the package share to work? Can I find the required SDKs to create ADEP Experience Services applications in Flash Builder elsewhere?

 

Thank you

Cosma Colanicchia

 
Replies
  • Currently Being Moderated
    Sep 30, 2011 10:58 PM   in reply to cosmacol

    It could also be because of a temporary Package Share downtime. Are you still facing the issue?

     

    What version of the QuickStart are you using?

     
    |
    Mark as:
  • Currently Being Moderated
    Oct 3, 2011 10:34 AM   in reply to cosmacol

    This could be a browser issue. Which one are you using? I'd suggest moving to another browser and let us know if you still face the issue.

     
    |
    Mark as:
  • Currently Being Moderated
    Calculating status...
    Oct 17, 2011 7:03 AM   in reply to cosmacol

    Looking at the issues, this was probably due to a temporary Package Share unavailability, as we had some issues a few weeks ago with our server.

     

    Accessing Package Share from ADEP, there are 2 possible login screens:

     

    (a) Package Share login screen

    PackageShare_login_a.png

    This comes from Package Share server and means the server is up, running and accessible (eventually behind well configured proxy).

     

    (b) Product login screen

    PackageShare_login_b.png

    This screen is displayed after a connection to Package Share server timed out (not accessible) or was refused (bad proxy configuration).

     
    |
    Mark as:
  • Currently Being Moderated
    Sep 7, 2012 12:42 PM   in reply to Gilles Knobloch

    I am experiencing the same problem right now. This was working earlier. Is the server down again?

     
    |
    Mark as:

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points