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heckles123 Calculating status...

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Can not connect to acrobat.com for shared reviews

Jan 4, 2011 4:54 PM

My comment is the same as a previous users. Is suspect this is a software glitch. I'm trying use the "Send for Shared Review" feature in Acrobat 9, which worked fine a week ago. Every time I try, the Acrobat.com dialog box comes up telling me it "can't connect to server." It has my correct log in information. If I use my browser to go to acrobat.com, I can log in fine, but then of course I can't get the mark-up feature for my shared pdf files. I used this feature in Acrobat about a month ago with no problem. Any ideas what I can do to troubleshoot?

893 Views 3 Replies Latest reply: LoriAUC, Dec 9, 2011 11:48 AM

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1. thommcin,

Oct 7, 2011 8:29 AM in reply to heckles123

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I'm having this exact same problem now. Did you ever find a solution to this problem?

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2. thommcin,

Oct 7, 2011 9:38 AM in reply to heckles123

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My IT department appears to have just found the solution to this problem. See if this works for you:

Got to:

Documents and Settings\your profile\Application Data\Adobe\Acrobat\9.0\Synchronizer\resources

Delete the contents of this folder and then try clicking on your review PDF again. This appears to have fixed my computer. I'm gettting ready to go around to other staff members computers in my office to see if this solves our problem.

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3. LoriAUC,

Dec 9, 2011 11:48 AM in reply to thommcin

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Here is a link to a technical note that addresses this problem for New responses are not collected for Forms Distribution workflow even when Tracker indicates their availablity.

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Can not connect to acrobat.com for shared reviews

Jan 4, 2011 4:54 PM

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