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Installing TCS 3.5 over existing apps not installed via TCS

Oct 11, 2011 9:05 AM

I have been using all of the apps in TCS apps but installed individually. Now I want to install the TCS 3.5 and it is failing to install FrameMaker and Robohelp, as well as a bunch of other stuff associated with Captivate ("failed due to bad configuration").

 

Before I start un-installing everything in sight I am hoping for some guidance.

 

Please advise. I am dying to get this sw installed so I can create a powerful demo to comit my group to it.

 

Thanks!

 
Replies
  • Currently Being Moderated
    Oct 11, 2011 2:37 PM   in reply to gods of Ironing

    The TCS apps have some internal components that are different than the stand-alone versions. You should uninstall all versions of the apps that are duplicated by the ones in the TCS. Please also de-activate those apps before un-installing, so that they can be used on another machine. A re-boot between uninstalling the old ones and installing the new ones would also be prudent to ensure that you have a relatively clean, stable environment.

     
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  • Currently Being Moderated
    Oct 11, 2011 10:20 PM   in reply to gods of Ironing

    TCS 3 and TCS 3.5 have same version of FrameMaker and RoboHelp, hence they cannot co-exist. You have to uninstall them first and then install through TCS3.5, the rest of the products can be installed.

    Regarding the other Captivate products, what might be failing is Captivate Quiz Results Analyzer and Captivate Reviewer, again due to different versions supported in TCS 3 and TCS 3.5. Also, these products do not get uninstalled with uninstall of Captivate. Hence, you should uninstall them separately from Add/Remove Program. After that you should get a clean install.

     
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  • Currently Being Moderated
    Oct 12, 2011 7:58 AM   in reply to gods of Ironing

    Can you please share the installer logs with us so that we can isolate the issue. You can find the log at <Root>\Program Files\Common Files\Adobe\Installers\Adobe Technical Communication Suite 3/3.5 <timestamp>.log.gz

     
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    Oct 12, 2011 9:18 AM   in reply to gods of Ironing

    That might be your problem - check to see that you have full admin rights to your C:\ drive - in Win7 you have to manually "give" yourself these rights

     
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    Oct 12, 2011 1:02 PM   in reply to gods of Ironing

    Try creating that folder, and if you can, check to see if anything was installed through the Control Panel - if it was, uninstall it, re-boot and install again; if it wasn't, try installing again.

     
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    Oct 12, 2011 1:30 PM   in reply to gods of Ironing

    yes

     
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    Oct 12, 2011 5:25 PM   in reply to gods of Ironing

    So did anything get created in that Installer folder?

     
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    Oct 12, 2011 10:53 PM   in reply to gods of Ironing

    If you are working on a 64-bit machine then the log will be created inside Program Files(x86) and not Program Files. Please verify.

     
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  • Currently Being Moderated
    Oct 13, 2011 6:27 AM   in reply to gods of Ironing

    Conflicting processes were running in your machine, thats why the installer exited without proper installation. Please close Outlook or any Microsoft Office product and then again run the set-up. You should not get this problem again.

     
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