I would actually recommend contacting Wacom forums or Wacom customer service with this problem as it does not sound like Photoshop is affecting this in any way. Good luck! I would be a wreck if my wacom stopped working....

Just something that hasn't been mentioned yet. In the Wacom tablet properties, have you tried selecting Photoshop as an application to see if that has anything to do with the workings of the tablet? I have no idea if it will or not.

Wes

I AM HAVING THE SAME PROBLEM!!!  My Tablet worked fine for a day, NOW anytime I open Photoshop or Illustrator it only works on the upper left hand corner of the screen.  No answer anywhere on the web... several other people having the same problem.  Every one just keeps saying install new drivers, install new drivers... we've all done that and it doesn't solve the problem.

Only in our Adobe programs does the tablet not function accurately.

Anyone have an idea?

Hello, I`ve the same problem too

I had contacted the wacom support:

Go to Start menu -> Pen tablet and run the tablet preference utility  to remove the settings, which resets and restarts the driver. If the  problem remains, go to the Windows control panel 'programs and  features', select the 'features' list and uninstall the 'optional  pen/tabletpc components', then restart Windows and test it. If you need  the Windows pen inking features, install the optional components again.  Usually this corrects the problem.

If I have photoshop already open and reset the wacom-preferenceutility the pen works well on the whole screen (till I start another adobe program), but without pressure-levels..

The last reply of Wacom:

Try to start PS while pressing Ctrl-Alt-Shift to reset the program to  its defautls as well. If it still does not work, I suggest check with  Adobe for known problems.

I dont know what to do!!

06/22/2010

I have just spoken to Wacom Tech Support and have received a resolution for this problem (I have an Intuos 4, small) for both CS5 and Lightroom 3, under Windows 7.

Problem description: the tablet would only function in  the top left area of the full screen when running Photoshop and in Lightroom only a portion of the image window, plus the pointer jumped all over the place on menu items.

1. Wacom does not have anything posted in their knowledge base nor is there a resolution posted on the Wacom Community Forum.

2. Wacom Tech Support recognized the issue immediately and walked me through manually updating the driver (even though I had installed the latest driver once again this morning).  The TS said their driver does not always install correctly under Windows and they find it necessary to manually update.

3. The TS indicated that they would not post this as a known issue and therefore would not post a solution in their Knowledge Base because each computer was unique and required their direction. You must call Wacom Tech Support (800-922-6613) to individually receive directions (be at your computer when you make the call).

I think they won't post because of the uninformed viewpoint that some companies retain, that problems make their product look bad - Wacom should consider how happy their customers would be if they could readily find a known issue and its resolution - how many frustrated Wacom users have experienced this problem?  Probably close to the number of units sold.

Thanks, I've had that problem for months.

I recently purchased the Intuos4 medium tablet and I am having a simlar problem  The cursor will not cover the entire screen.  It stops short of the bottom only when using Photoshop.  The tablet works fine with Dreamweaver.  I was NOT able to solve the problem by opening Wacom Tablet Properties, selecting Grip Pen, All applications and Mapping. I then clicked Default which set the Service Area to Full and the Tablet Area to Full.  Force Proportions is not checked.   Cursor is still stopping short of the bottom of the screen. I am running the most up-to-date Windows drivers for the Intuos 4. Downloaded them yesterday from Wacom download.

Windows 7 Ultimate

Photoshop CS5

Intuos 4 Medium

HP HD HDX Premium Series

OK, I had the same problem, and the post above worked for me with the following reservations.  If you are using Win7 64 bit Pro you may run into permission problems when the search on 'wacom' returns a bunch (5 in my case) of results.  Win7 makes it awfully hard to remove .sys files.  Out of the 5 listed you will have to go to each individual location (r click, go to folder) to see if you can delete from the actual folder (Win will not allow you to delete anything from the search results listed).  IF you get a prompt about not being a trusted installer, don't try to delete.

One of the files will delete easily from the containing folder, the others won't.  That's the one you want to delete - I know that sounds dumb!  Reinstall the driver - it's Pen Tablet_5.2.4-5 for a CTE-630BT Graphire wireless, start the discover process in Bluetooth and it will link up and install the driver.  BTW if you have a bluetooth divice left over from a previous driver install/BT connection, delete it and start the discover process again.

I am using design standard CS5, Lightroom 3.  Good luck, this crap drives me crazy.  It's not like I don't shell out a wagonload of money for good software and good hardware.  Why isn't it easy?

I just talked to Wacom Tech support.

Using an Intuos 4, and Windows 7, I was having some problems with CS5.

He told me that the drivers weren't completely installed.

Here's what he told me to do.

1. Open the Start Menu
2. Open the Control Panel
3. If in category view, click Hardware and Sound
4. Under "Devices and Printers", click Device Manager
5. After opening the Device Manager, go down to "Mice and Other Pointing Devices" and click the drop-down arrow
   
6. If you see two "HID-Compliant Mouse" categories, click on both of them, and find the one that says "Wacom Virtual HD Driver" under 'Location'.
   
7. Once you have found the correct device, click on the Driver tab, and click the Update Driver button
8. Click on Browse My Computer for Driver Software
9. Click Browse -> Computer -> Program Files -> Tablet // OR type in the box " C:\Program Files\Tablet " and make sure you have the "Include subfolders" option checked.
10. Click Next
11. And it should update itself.

I hope this clears things up. If not, try calling the Wacom Tech Support.

~Kay

This solution has just solved my problem.

I am surprised that installing an updated driver did not complete these steps, which is a little disappointing, and I was getting concerned that me recently purchased Intuos 4 tablet was not going to do the job properly.

Thanks for the solution post toxic_panic.

Thank you super much, this fixed the issue for me. Windows7 64bit, intuos3, cs5. Finally I can use all of my screen again.

I have the same problem, tried the solution, I only have one  HID-Compliant Mouse and when I try to update the driver manually, it just tells me that Windows thinks the driver si up to date, should I desinstall my tablet driver and download an older one to update it this way ?

toxic_panic wrote:

 

I just talked to Wacom Tech support.

 

Using an Intuos 4, and Windows 7, I was having some problems with CS5.

 

He told me that the drivers weren't completely installed.

 

Here's what he told me to do.

 

1. Open the Start Menu
2. Open the Control Panel
3. If in category view, click Hardware and Sound
4. Under "Devices and Printers", click Device Manager
5. After opening the Device Manager, go down to "Mice and Other Pointing Devices" and click the drop-down arrow
6. If you see two "HID-Compliant Mouse" categories, click on both of them, and find the one that says "Wacom Virtual HD Driver" under 'Location'.
7. Once you have found the correct device, click on the Driver tab, and click the Update Driver button
8. Click on Browse My Computer for Driver Software
9. Click Browse -> Computer -> Program Files -> Tablet // OR type in the box " C:\Program Files\Tablet " and make sure you have the "Include subfolders" option checked.
10. Click Next
11. And it should update itself.

 

I hope this clears things up. If not, try calling the Wacom Tech Support.

 

~Kay

Many thanks it works.

I had the same problem with vista 64 bits and a bamboo fun pen and touch.

Was experiencing this issue as well in CS6 on Windows 7 x64

I installed the drivers and uninstalled them countless times. I uninstalled and installed CS6 and none of this solved my problem.

I ended up going to

Start>All Programs>Bamboo>Bamboo Preference File Utility

In the "Bamboo Preference File Utility" under "All User Preferences" I clicked "Remove" allowed it with administrative privilages when asked, then setup my tablet preferences again. and opened photoshop. This worked but only temperarily. i have to do it every time I open photoshop now, until some permanent fix is found