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JuliusPIV
JuliusPIV
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Print Comments Option Missing in Adobe Reader 9.4.0

Oct 13, 2011 7:28 AM

Tags: #acrobat #reader #printing #comments #print #acrobat_reader #print_comments #print_comment #reader_print_comment #reader_print_comments #printing_comments #printing_comment #reader_9.4 #reader_9.x

Using a PDF I downloaded online, I inserted comments using both Adobe Acrobat Pro and Nuance PDF Converter Pro.

In both the Acrobat and Nuance applications I can print the PDF with the comments just fine.

When I opened the document in Adobe Reader 9.4.0 it would not print the comments by default.

I hunted around the File > Print & Edit > Preferences dialog boxes but found no such option in Reader 9.4.  It either does not exist, or I'm not looking in the proper place(s).

 

I opened the same document in Adobe Reader X and I did have the option to print the comments as outlined in the instructions here (http://kb2.adobe.com/cps/897/cpsid_89733.html).

On that same page however it says a comment printing options should be on both the Edit > Preferences and File > Print dialog boxed in Reader 9 but it is not.  The instructions above appear to be inaccurate.

 

I've tested this on multiple systems (same base OS & configuration) but the problem persists:  How does one print comments in Adobe Reader 9.4.0?  (Upgrading is not an option at this time.)

 

Untitled.png

10423 Views   4 Replies   Latest reply: JuliusPIV, Oct 13, 2011 8:20 AM
 
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  • CtDave
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    1. CtDave,
    Oct 13, 2011 7:58 AM   in reply to JuliusPIV
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    Open the print dialog and select from the Comments and Forms drop-down.

     

    Capture1.png

     

     

    Be well...

     
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  • JuliusPIV
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    2. JuliusPIV,
    Oct 13, 2011 8:06 AM   in reply to CtDave
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    Thanks for the response.  Please refer to my screenshot above.

     

    As you can see its already set to 'Document and Markups' but in the mini-preview (thumbnail preview) of the document, it does not show the comment I have on that page.  When I actually print the document, the comments do not show up.  Conversely in Reader X when its set to 'Document and Markups' it shows the comments in the mini-preview.

     
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  • CtDave
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    3. CtDave,
    Oct 13, 2011 8:11 AM   in reply to JuliusPIV
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    Two possible courses of action come to mind.

    (1) Perform a "repair" of the Adobe Reader installation.

    (2) Your IT organization may have to accept the need to process the associated updates.

     

    Be well...

     
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  • JuliusPIV
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    4. JuliusPIV,
    Oct 13, 2011 8:20 AM   in reply to CtDave
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    Thanks for the speedy response!

     

    1. The repair didn't appear to do the trick.  The Comments option under Edit > Preferences is still missing and even with the Document and Markup option still selected, it doesn't actually print comments.
      • I took it a step further & removed it completely then re-installed it but that didn't help.
    2. I am part of the IT organization .  So you're suggesting (or saying) there's a certain Adobe Reader 9.4 update that introduces this feature?  If so, do we know which specific update?  Is there a KB article, release note or change log that that covers/discusses this?
     
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