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Bill Wood
Bill Wood
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Production Premium CS5.5 Installation "Errors?"

May 26, 2011 3:56 PM

I just received my new Production Premium CS5.5 Upgrade package,  Since things were getting ratty with the old Win 7 64 I tried to do a fresh install on my Dell Win 7 64-bit  T7500 workstation.  However, I ran into errors similar to those pointed out by Todd here:  http://kb2.adobe.com/cps/902/cpsid_90243.html  However, I had a few more in the error summary:

 

Exit Code: 6

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 4 error(s), 2 warning(s)

----------- Payload: {CFA46C39-C539-4BE9-9364-495003C714AD} Adobe SwitchBoard 2.0 2.0.0.0 -----------

 

WARNING: DF029: ARKServiceControl::StartService: Service not started/stopped SwitchBoard. Current State: 0 Exit Code: 0 Service Specific Exit Code: 0(Seq 1)

----------- Payload: {2EE4F060-CEE6-4002-AA8B-91B791541767} Pixel Bender Toolkit 2.6.0.0 -----------

 

WARNING: DF035: CreateAlias:Icon file does not exist at C:\Program Files (x86)\Adobe\Adobe Utilities - CS5.5\Pixel Bender Toolkit 2.6\windows\pb_app.icofile:\\\C:\PIXELB~1\source\winwood\Staging    0X1.2E930BP-1017rea\windows\pb_app.ico42178f80493091e8e552c84a2897e9da 68fce32_32_f80493091e8e552c84a2897e9da68fce for icon C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Adobe Production Premium CS5.5\Adobe Pixel Bender Toolkit 2.6.lnk with target C:\Program Files (x86)\Adobe\Adobe Utilities - CS5.5\Pixel Bender Toolkit 2.6\Pixel Bender Toolkit.exe(Seq 89)

 

----------- Payload: {7202D4A7-F7E6-4e7a-B77D-7B1C4E8B5CA6} Adobe Flash Player 10 ActiveX 10.0.0.0 -----------

ERROR: Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: C:\Users\BILLWO~1\AppData\Local\Temp\InstallAX.exe, command: -install activex -msi

 

ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.

 

MSI Error message: Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: C:\Users\BILLWO~1\AppData\Local\Temp\InstallAX.exe, command: -install activex -msi

 

ERROR: DW050: The following payload errors were found during install:

 

ERROR: DW050:  - Adobe Flash Player 10 ActiveX: Install failed

---------------------------------------------------------------------- ---------------

 

Is this more of the Installer false errors bug?

 

Bill

2065 Views   8 Replies   Latest reply: Tom Mullica, Oct 14, 2011 2:38 PM
 
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  • Kona Bob
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    1. Kona Bob,
    May 26, 2011 4:26 PM   in reply to Bill Wood
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    I had a number of these same installation"errors", and I have seen a variety of other ones posted.

    Seems like the bottom line is that if all of the apps open up properly and appear to operate normally, these errors are probably trivial in nature & require no further attention.

    Fingers crossed

     
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  • Todd_Kopriva
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    2. Todd_Kopriva,
    May 26, 2011 5:14 PM   in reply to Kona Bob
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    Yeah. In this case, the test is to see if the applications that are said to have not been installed actually run.

     

    I know that this is a hassle. We do apologize.

     
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  • jrssol1
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    3. jrssol1,
    May 27, 2011 9:05 AM   in reply to Bill Wood
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    For what it's worth, I just went through and extended session with Adobe support re: CS5.5 throwing an error up front, i.e., aborting the installation before it got under way. It turned out my problem was with the Adobe Flash Player. Apparently, if you've updated your flash player to a later version than is included in the CS5.5 installer, it will throw an error. In my case, I had just updated my Flash Player to 10.3 a day or 2 before I tried to install PP CS5.5. The cure was uninstalling Adobe Flash Player 10 Active X and Plugin and running the installation again, which encountered no errors/problems. I went ahead and updated to Flash Player 10.3 afterwards with no problems (so far).

     

    If my memory serves me correctly, a couple of weeks when I installed Design Premium CS5.5, I got an error message after the installation that mentioned the Flash Player, but I couldn't detect any problems with with any of the programs I subsequently used. I think at that time I was running and updated version of Flash Player 10, but am pretty sure I had not installed 10.3 at that time. I'm guessing that whether it throws a pre or post installation error may depend on which package your installing and/or which Flash Player 10+ version your using.

     

    Jim

     
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  • rodmer123
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    4. rodmer123,
    Oct 5, 2011 7:43 AM   in reply to jrssol1
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    Excellent work guys

     
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  • Tom Mullica
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    5. Tom Mullica,
    Oct 6, 2011 12:11 PM   in reply to Todd_Kopriva
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    Todd...

    I just read the thread about new installers of CS5.5 Production Premium.  I just received my discs today...is there anything else I should know about installing cs5.5 production premium?  Will I still receive a lot of error messages?

    Tom Mullica

    tomasred@centurytel.net

     
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  • Todd_Kopriva
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    6. Todd_Kopriva,
    Oct 6, 2011 12:13 PM   in reply to Tom Mullica
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    Just install the software. If you do get error messages, let us know, and we can go from there.

     
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  • Tom Mullica
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    7. Tom Mullica,
    Oct 6, 2011 12:20 PM   in reply to Todd_Kopriva
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    Thanks for the quick reply, Todd.

    Tom

     
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  • Tom Mullica
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    8. Tom Mullica,
    Oct 14, 2011 2:38 PM   in reply to Todd_Kopriva
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    Todd...

    Tom Mullica here again.  I’ve been practicing with my CAPTURE feature in Premier Pro CS5.5.  I plug my Sony camera to the tower and open PP.  All my setting are correct...the video is recorded directly from my camera as needed.  Here’s what I’d like to see.  Before, with PPCS4 you could see what was being recorded in the CAPTURE WINDOW SCREEN.  Now when I hit play only, the video is seen in the CAPTURE WINDOW but as soon as I hit RECORD, a message comes up ‘PLAYING ON VIDEO HARDWARE’.  This is OK but I’d like to see the playback on the computer monitor rather than the camera itself.  Is there a way to change this?

    Tom

     
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