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Fran-In-Ohio
Fran-In-Ohio
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AcroRd32.exe Ver 10 Application error 0xc0000710 64bit win7 the fix

Feb 11, 2011 8:07 PM

I feel i needed to post this because upon reading the above forums,  Many folks seem to be getting this error and trying all things to fix it.

 

The fix is simple...and I figured it out myself by thinking as I knew from reading this newer adobe 10 was supposed to be more secure.

 

So I remember something somewhere else in another softare about a protected mode issue.. saw the check and wording and said what the heck lets try that..

bingo...

So

 

Go to

EDIT

Preferences

General

UNCHECK --> Enable Protected Mode at Startup....

 

YEP that is it! 

Your application error is gone,

Just for folks knowledge,

Intel I5 Chipset,

Win7 Premium 64 Bit,

4 gig of Ram

I am running the Microsoft Security Essential Antivirus. 

and a ton of other stuff on startup..

27250 Views   15 Replies   Latest reply: Borg11of11, Feb 20, 2013 10:50 AM
 
Replies
  • jagress
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    1. jagress,
    Apr 4, 2011 8:46 PM   in reply to Fran-In-Ohio
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    Hey!  I was also having problems with Adober Reader X.  After updating to 10.0.1, I kept getting a message after about two minutes saying Adobe Reader has suddenly stopped and then the program would close.  I had the following error message in my event viewer:

     

    "Faulting application AcroRd32.exe, version 10.0.1.434, time stamp 0x4d456f48, faulting module WININET.dll, version 8.0.6001.19019, time stamp 0x4d0c5473, exception code 0xc0000005, fault offset 0x0002387b, process id 0x102c, application start time 0x01cbf33fb3496067"

     

    I unchecked enable protected mode at startup and so far it works.  Thanks!

     

     

     
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  • Fran-In-Ohio
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    2. Fran-In-Ohio,
    Apr 5, 2011 7:18 PM   in reply to jagress
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    Yep that it why I posted it to help others,  I noticed others in the Google Search were having same issue,   I just used some knowledge, like what setting did they change from previousl and figured it out,   However Since the time of that posting,   I have totally rebuilt and reinstalled my laptop which had this  original error on it.   When I got to installing Adobe 10,  I was expecting the error.. NEVER showed back up.   Really weird.     I don’t understand why I would have then and when I totally rebuilt the laptop on a clean install,  the error disappeared because basically what I have installed into my system now is what I had installed then!

     

    Fran

     
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  • SashaUK
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    3. SashaUK,
    Apr 7, 2011 9:35 AM   in reply to Fran-In-Ohio
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    One giant thank you !!!!!

     
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  • Remyasree
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    4. Remyasree,
    Jun 16, 2011 11:01 AM   in reply to Fran-In-Ohio
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    Hi,

     

    I need to find out the version of the Acrobat Reader installed in the system through java program, is there any file in which the version of the acrobat is mentioned in the system or through any command prompts or any plugins are there in java? Could yoou please suggest any solution for the same?

     
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  • Fran-In-Ohio
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    5. Fran-In-Ohio,
    Jun 16, 2011 6:16 PM   in reply to Remyasree
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    HUH,

     

    Please rephrase the question.

     
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  • Berting49
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    6. Berting49,
    Oct 14, 2011 11:05 PM   in reply to Fran-In-Ohio
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    I have the same problem using Reader 10 on Win XP. There is the exact same error message. Do you think this solution will work on Windows XP, using Reader verson 10?

     
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  • Pat Willener
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    7. Pat Willener,
    Oct 15, 2011 9:47 PM   in reply to Berting49
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    Berting49 wrote:

     

    Do you think this solution will work on Windows XP, using Reader verson 10?

    Why don't you just try it?

     
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  • Berting49
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    8. Berting49,
    Oct 16, 2011 8:09 PM   in reply to Pat Willener
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    Unfortunately, it didn't work. I still have the same application error when using Reader 10 with Windows XP, after unchecking enable protected mode. This happens on all the XP computers work and home.

     
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  • Berting49
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    9. Berting49,
    Oct 18, 2011 8:54 PM   in reply to Berting49
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    I am thinking that Adobe Reader 9, or 8 would be better with Win XP. Reader 10 is not only very slow, but still has the above described error, 9 was great. Any thoughts.

     
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  • mrestifo69
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    10. mrestifo69,
    Feb 4, 2012 4:54 PM   in reply to Fran-In-Ohio
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    Thank you thank you. I found no mention of this on the Adobe web site. I just updated some of my MS Office 2007 components, and suddenly all my pdfs would not load. I re-installed Reader X 10.1.2 and got the same crap. I was ready to uninstall the office but I fortunately ran across your post first.

    Thanks for saving me hours of aggravation.

     
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  • Berting49
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    11. Berting49,
    Feb 4, 2012 8:41 PM   in reply to mrestifo69
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    Since I am now mostly using Reader 9, I have had no problems, Reader X is not for me at this time.

     
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  • mrestifo69
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    12. mrestifo69,
    Feb 5, 2012 8:56 AM   in reply to mrestifo69
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    Sorry - My reply post was meant for Fran-In-Ohio. Hit the wrong button. First time on this site!

     
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  • waflgnog
    37 posts
    Oct 28, 2009
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    13. waflgnog,
    Feb 7, 2012 5:08 AM   in reply to Remyasree
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    Remyasree wrote:

     

    Hi,

     

    I need to find out the version of the Acrobat Reader installed in the system through java program, is there any file in which the version of the acrobat is mentioned in the system or through any command prompts or any plugins are there in java? Could yoou please suggest any solution for the same?

     

    That's not too easy, I'm afraid:

     

    You need to get the file versions (it shouldn't be too difficult to find out how to do that in Java) of

    1. %DirReader%\AcroRd32.exe
    2. %DirReader%\AcroRd32.dll
    3. %DirReader%\Browser\nppdf32.dll
    4. %DirReader%\plug_ins\AcroForm.api - just in case there might be a Reader 7 in the field.

    where %DirReader% is the reader install directory, e.g. C:\Program Files\Adobe\Reader 10.0\Reader

     

    Then you need to find the highest version of these files by comparing the major version, minor version, micro version and build version...

     

    To distinguish Adobe Reader 9.4.6 from Adobe Reader 9.4.7 you need to check the file version of %DirReader%\authplay.dll. If it's 10.3.183.8, then it's Adobe Reader 9.4.6, if it's 10.3.183.11, then it's Adobe Reader 9.4.7.

     

    HTH

     
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  • traveling dot
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    14. traveling dot,
    Feb 11, 2012 9:23 AM   in reply to Fran-In-Ohio
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    Thanks Fran.  i was blaming all the places that I was getting email from to print out my online payments never thinking that it was actually the adobe software causing the problem.  I did what you suggeted and now everything is working fine.  Thanks again for you simple solution.  One question though, this does not affect any of the other antivirus protection right.

     
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  • Borg11of11
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    15. Borg11of11,
    Feb 20, 2013 10:50 AM   in reply to Fran-In-Ohio
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    can someone help me this error message:

    1, I get this when I try and open up pdf files:

    2, OS win 7 x 64 bit

    ---------------------------------------------------

    Problem signature:

      Problem Event Name: BEX

      Application Name: AcroRd32.exe

      Application Version: 11.0.2.0

      Application Timestamp: 511eacd6

      Fault Module Name: StackHash_0a9e

      Fault Module Version: 0.0.0.0

      Fault Module Timestamp: 00000000

      Exception Offset: 0283c45a

      Exception Code: c0000005

      Exception Data: 00000008

      OS Version: 6.1.7601.2.1.0.256.4

      Locale ID: 1033

      Additional Information 1: 0a9e

      Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

      Additional Information 3: 0a9e

      Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

     
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