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LesaTerrell61
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Adobe Air installation

Oct 7, 2011 2:19 PM

When trying to install Adobe Air on my Windows Vista I don't get an error message it just doesn't install

 
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  • Currently Being Moderated
    Oct 8, 2011 11:24 PM   in reply to LesaTerrell61

    I'm sorry you're running into installation issues with AIR. Microsoft has just released a new utility that can help resolve installation problems. Would you mind giving this a try and let us know how it works for you? When running the Fix it, go through the uninstall process and try to remove Adobe AIR from your system. Once finished, download the latest version of AIR and install again.

     

    Microsoft Install and Uninstall Fix It

     

    If you still encounter problems, we'll need to review the AIR installer log to better diagnose the issue. Please post back with the log contents. You can find instructions for finding these logs here:

     

    AIR Installer Log Instructions

     

    Thanks,

    Yuzhong

     
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  • Currently Being Moderated
    Oct 15, 2011 1:34 PM   in reply to Yuzhong.Cao

    I couldn't install Adobe Air on my Windows XP SP3 32 bit system and I kept getting the error message, "An error occured while installing Adobe Air.  Installation may not be allowed by your administrator.  Please contact your administrator."   I also could not find any "log" file associated with Adobe Air and also Adobe Air was not in my "Add & Remove Programs" in Control Panel.     I downloaded and ran the "Microsoft Install and Uninstall Fix It program and it solved ALL my problems.     Thank you "Yuzhong" for the solution.  

     
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  • Currently Being Moderated
    Oct 16, 2011 8:16 PM   in reply to LesaTerrell61

    Have you try to Microsoft Install and Uninstall Fix It and verify your issue. If you still come across that problem, please copy the entire log here and try the following solution.

    Please try this solution:

     

    Step 1. Download the “Windows Installer CleanUp Utility” tool here. Click the “DOWNLOAD LOCATIONS” button, and it will download automatically. The installer file name is “msicuu2.exe”.

     

    Step 2. This tool was initially designed for win xp, in order to make sure it install and run well Win 7. You need to make a small configuration.

     

    Right click on the msicuu2.exe installer file, go to Properties -> Compatibility -> check “Run this problem in compatibility mode for Windows XP (SP3)”. Here is a screen shot. And then run the installer and install the application.

     

    Compatibility.png

     

    Step 3. After installation, go to Start -> All Programs -> Find “Windows Install Clean Up” and click on the icon to launch the utility program.

     

    You should see this window open:

     

    Windows Installer Clean Up.png

     

    Step 4. In the opened window, find a program named “Adobe AIR [x.x.x…]” as the version. Mine is AIR 3.0.0.3880. When you select on the item, and click the “Remove” button, the utility will remove the program completely. I suggest you to remove all Adobe AIR versions listed in the window.

     

    Step 5. After a clear uninstallation, you can get the latest version of Adobe AIR here. Try to install it and it should be installed right away without any problem.

     

    Reference links:

     

    China Flash Runtime Blog, and the forum post "Can't install Air on XP home edition (sp3) ".

     

    Thanks,

    Yuzhong

    Flash Runtime Customer Experience

     
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