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Win7 Application Crash on Print Job since Air Update to

Oct 14, 2011 3:30 AM


first of all sorry for my bad English but I need your HELP.

A lot of my Customers have a Problem with my Application since Adobe automatically updated Air to Version

When starting a PrintJob on a Windows 7 Machine the Application Crashes. With Air 2.7.2 everything is fine.  My only solution is to Downgrade Air to 2.7.2.


Has someone an idea how I can solve this?


Here is the crash Report on an Win 7 64Bit Machine with Service Pack 1 in German:


Protokollname: Application

Quelle:        Application Error

Datum:         14.10.2011 12:20:56

Ereignis-ID:   1000


Ebene:         Fehler


Benutzer:      Nicht zutreffend

Computer:      Gio-PC-onIMac


Name der fehlerhaften Anwendung: extato commerce.exe, Version:, Zeitstempel: 0x4e7d51b6

Name des fehlerhaften Moduls: Adobe AIR.dll, Version:, Zeitstempel: 0x4e7d5799

Ausnahmecode: 0xc0000005

Fehleroffset: 0x0012dabe

ID des fehlerhaften Prozesses: 0x494

Startzeit der fehlerhaften Anwendung: 0x01cc8a5abdd4e4bc

Pfad der fehlerhaften Anwendung: c:\program files (x86)\extato commerce\extato commerce.exe

Pfad des fehlerhaften Moduls: c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll

Berichtskennung: 33870ff8-f64e-11e0-8e55-001c429351d4


<Event xmlns="">


    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>




    <TimeCreated SystemTime="2011-10-14T10:20:56.000000000Z" />




    <Security />



    <Data>extato commerce.exe</Data>



    <Data>Adobe AIR.dll</Data>







    <Data>c:\program files (x86)\extato commerce\extato commerce.exe</Data>

    <Data>c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll</Data>




  • Currently Being Moderated
    Oct 16, 2011 11:32 PM   in reply to



    Could you please open a new bug report about this issue at Please include sample media, code, project or app to help us reproduce the issue. Finally, once the bug has been added, would you mind posting back with the URL so that others affected can add their votes and comments?




    Adobe Flash Runtime team

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