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Links do not work in Browser Lab

Oct 18, 2011 6:31 PM

Tags: #don't_load

I'm a Website Designer in Springfield Mo. I am trying to test my website: oursmartweb.com and I cannot click on the links within Browser Lab (when testing pages and websites). It shows the mouse pointer turning into a hand (as if it's a link) but it's just sitting there.

 

Is there a solution to this?

 

Thanks,

 

oursmartweb

1483 Views   5 Replies   Latest reply: Archna Panwar, Oct 20, 2011 2:53 PM
 
Replies
  • Mark Rausch
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    1. Mark Rausch,
    Oct 19, 2011 10:03 AM   in reply to oursmartweb
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    I tried it and it works for me. I clicked on Contact Us and a new set of screen shots were generated.

     

    When you roll the mouse over the link you see the hand cursor... do you also see the tooltip with the link appear?

     

    When you click, are you Ctrl-clicking (Windows) or Cmd-clicking (Mac)?

     

    Thanks,

    Mark

     
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  • oursmartweb
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    2. oursmartweb,
    Oct 19, 2011 11:53 AM   in reply to Mark Rausch
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    Well, I tried on my I Talk Web page, and it still isn't allowing me to navigate pages back and forth. Yes, the mouse turns into a finger, but it doesn't change anything.
    Do you think that it's a browser issue? I am using Google Chrome for all that I do. I am also using a Mac, however I'm not "Cmd-clicking". I also don't see the tool tip. What's my next step? Try a different browser?

     
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  • Mark Rausch
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    3. Mark Rausch,
    Oct 19, 2011 12:03 PM   in reply to oursmartweb
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    I'm not sure why the tooltip is not appearing, it contains instructions for how to make the clicks work. Try holding down the Command key when you click on a link and see if that fixes your issue.

     
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  • oursmartweb
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    4. oursmartweb,
    Oct 19, 2011 1:42 PM   in reply to Mark Rausch
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    Excellent! Works like a charm. You've been most helpful. Apprecitate your steady repplies. 

     
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  • Archna Panwar
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    5. Archna Panwar,
    Oct 20, 2011 2:53 PM   in reply to oursmartweb
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    Hi,

     

    As a BrowserLab QE I would like to know more about this issue - mouse turns into finger but the tooltip is not visible:

    1. What was the Flash Player version installed on your MAC?

    2. How long your BrowserLab session had been opened or was it a new session?

    3. To resolve the issue - did you try on a different browser. Ar eyou still seeing the issue on MAC Chrome?

     

     

    Thanks,

    Archna

     
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