Adobe Community: Error "You do not have a compatible Digital Publishing Plug-in." after installing 1.5

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1. Martin Lér,

Sep 15, 2011 7:42 AM in reply to Matthew Laun

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We had same problem, but i think that i've found solution

Try to find this file and delete it:

/Users/<home folder>/Library/Preferences/Adobe InDesign/Version 7.0/<language code>/PlugInConfig.txt

If you are using version ID CS5.5, than maybe you need to look in different folder (Version 7.5?) - we are using ID CS5.

Please, let me know, if this helps - we solved our problem after removal of this file.

Martin

P.S. - Oh, you are Adobe Emplyee. If this will help, it will make whole situation even more funny for me.

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2. Matthew Laun,

Sep 15, 2011 10:30 AM in reply to Martin Lér

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Martin,

You are a genius! And I've had a lapse in brain power. I can't believe I didn't try removing the preferences folder at some point in my attempts to resolve this myself. It's one of the most basic Technical Support product troubleshooting methods. I've got a KB doc started about this, which I'll be updating shortly and making public.

I have a theory about how the exact nature of the failure, which I'll get confirmation of and outline in the KB doc.

Thank you!!

Matthew

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3. Martin Lér,

Sep 16, 2011 2:01 AM in reply to Matthew Laun

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You are very welcome. I think that i will print your post and put it on my wall of fame in office .

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4. Matthew Laun,

Sep 16, 2011 11:51 AM in reply to Martin Lér

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Martin Lér,

If you're ever in Seattle, or I'm in you're neighborhood, I'm buying diner/drinks.

Here's the KB doc:

http://kb2.adobe.com/cps/918/cpsid_91890.html

Matthew

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5. kevsteel,

Oct 22, 2011 6:37 AM in reply to Matthew Laun

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Matthew, I deleted the suggested file, but I still get the same message inside Indesign: "You do not have a compatible Digital Publishing Plug-in. Click here to download the Folio Producer tools"

I've tried rebooting my Mac, relaunching InDesign 5.5, and re-installing the update multiple times. Any other suggestions?

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6. Peter Villevoye,

Oct 22, 2011 2:00 PM in reply to kevsteel

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The "Get Update" button (and probably every other supposed-to-be helpful referral in the Folio Builder) starts to install a useless update. Go to this page instead and choose specifically the "Update Folio Builder" (for CS5 or CS 5.5) somwhere halfway on the page. This should work. Does it ?

http://help.adobe.com/en_US/digitalpubsuite/using/WS67cb9e293e2f1f60-2 1ba9a4512e5e5e0b8d-7ffe.html

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7. kevsteel,

Oct 22, 2011 4:56 PM in reply to Peter Villevoye

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Thanks for the tip Peter. I actually ended up uninstalling InDesign and the Folio updates. Then, I reinstalled it all. It appears to work now. If I have trouble, I'll proceed with your suggestion.

Thanks!

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8. Jasmeet Er.,

Nov 3, 2011 8:51 PM in reply to Matthew Laun

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Matt

The link for the KB doc is incorrectly pasted.It leads to something else.Please check

Regards

Jasmeet Singh

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9. ethangs1,

Jun 20, 2012 7:24 AM in reply to Matthew Laun

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I found out how to solve the problem....

Download and install Folio and Builder extensions

Restart

Then...

Go to Adobe Extension Manager

Click on Indesign CS5 or 5.5

Then click on File -> Install Extension

Search-> C:\ProgramData\Adobe\InDesign\Version 7.0\en_GB\Extensions

For some reason the Digital Plug-in is installed in the en_GB folder (German)

Click -> Open

Then Accept

Then fallow the Installation, it should install it for you!

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10. len3d8,

Oct 12, 2012 3:06 PM in reply to ethangs1

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Anyone know how to resolve this issue in OsX Moutain Lion for InDesign CS6? I can't seem to get the Plug-In to install and I don't have anymore Updates. "You do not have a compatible Digital Publishing Plug-in. Click here to download the Folio Producer tools."

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11. Bob Bringhurst,

Oct 12, 2012 7:53 PM in reply to len3d8

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Try solution 2:

http://helpx.adobe.com/digital-publishing-suite/kb/error-do-have-compa tible-digital.html

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12. len3d8,

Oct 13, 2012 4:29 PM in reply to Bob Bringhurst

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Thanks for the quick response, but that didn't help any. The path stated,

Mac CS5.5: /Users/<username>/Library/Preferences/Adobe InDesign/Version 7.5/<language_locale> doesn't exist in Mountain Lion.

So apparently my issue is that I can't find where my InDesign Preference files are now kept in Mountain Lion, any thoughts on that?

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13. Bob Bringhurst,

Oct 13, 2012 8:57 PM in reply to len3d8

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System files are hidden in mountain lion, so hold down Option and choose Go > Library, and go from there.

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14. len3d8,

Oct 13, 2012 9:15 PM in reply to Bob Bringhurst

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Wow, you are the man. I never would have figured that out. I found the files on my home mac, so I will give that a try on Monday at work, which is where I'm having the issue.

Thanks for the knowledge and timely response, it is much appreciated.

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Error "You do not have a compatible Digital Publishing Plug-in." after installing 1.5

Sep 14, 2011 7:49 AM

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