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katzndogz1953 Calculating status...

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Cannot Open Files in PS CS5

Oct 23, 2011 12:16 PM

Tags: #problem #64-bit #windows #7 #photoshop_cs5

Hi folks..I am unable to open files/create new files in Photoshop CS5....the P logo in the top left is greyed out (don't know if this is significant)..

Can anyone help here?

Thanks!

Debbie

782 Views 2 Replies Latest reply: katzndogz1953, Oct 23, 2011 1:29 PM

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21,002 posts
Dec 23, 2006

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1. Noel Carboni,

Oct 23, 2011 12:57 PM in reply to katzndogz1953

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The Ps logo is gray by design in Photoshop CS5.

However, being unable to create or open files is out of the ordinary.

Do you have a display with 1024 x 768 pixels or larger? It's a known issue that the Save dialog won't come up on displays that are smaller than that.

If that's not the issue, there have been several other users who have reported issues opening or creating files in recent days...

http://forums.adobe.com/thread/911210
http://forums.adobe.com/thread/912268
http://forums.adobe.com/thread/915994

Unfortunately I don't think anyone's been able to get to the bottom of what the various folks who are experiencing these failures have in common, or even come up with a workaround short of rebooting Windows. You folks all need to list what hardware and software you have to try to find out what you have in common.

-Noel

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2. katzndogz1953,

Oct 23, 2011 1:29 PM in reply to Noel Carboni

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Thanks for your help Noel. I rebooted and all is OK now! I should have thought of that simple solution myself.

Regards
Debbie

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