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Adobe ID profile for non-US residents

Oct 20, 2011 3:28 AM

Tags: #profile #id #non-us

If I try and update information in my Adobe profile, I find that "County" and "Postcode" are required fields. "County" is a drop-down list of US states, with no non-US option. "Postcode" requires a zip-code format entry.

 

I am in the UK.

 

If I go to the UK version of the site, I am still logged in, but there doesn't seem to be any way to edit my profile without going back to the US site. How can I get the profile to accept suitable input?

 
Replies
  • Jochem van Dieten
    2,391 posts
    Apr 8, 2001
    Currently Being Moderated
    Oct 20, 2011 10:01 AM   in reply to Rhiannon Miller

    That is not supported: http://kb2.adobe.com/cps/167/tn_16721.html#main_update_account

     

    Register a new account.

     
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    Oct 24, 2011 3:19 AM   in reply to Rhiannon Miller

    Rhiannon Miller wrote:

     

    Thanks, I've done that now.  I'll see if Adobe will let me delete this account so I can associate this email address with the new account.

     

    From previous answers from adobe-admin, I would say that unfortunately this does not seem to be possible.

     
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    Oct 24, 2011 6:57 AM   in reply to Rhiannon Miller

    It seems I misunderstood you. What I think is not possible is merging both accounts. Deleting one of them also seems to be not possible.

     
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  • Jochem van Dieten
    2,391 posts
    Apr 8, 2001
    Currently Being Moderated
    Oct 24, 2011 7:22 AM   in reply to Rhiannon Miller

    The FAQ used to say you had to call the helpdesk to change the country. You could call and try.

     
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