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Where can I find the serial number on my Adobe product box?

Adobe Employee ,
Oct 24, 2011 Oct 24, 2011

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You can usually locate the serial number on the back of the CD or DVD case.  If you have an envelope for your software then it may be located on the envelope instead. 

For more help locating your serial number, see Find a serial number, or try this focused search.

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Activation , Installation

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correct answers 1 Correct answer

Adobe Employee , Feb 22, 2012 Feb 22, 2012

Which product did you install?  You should have received an e-mail which contains your serial number and a link to the download.  Otherwise I would recommend reviewing the following documents:

How to find a download link on Adobe.com

Find a serial number

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Guest
Dec 01, 2011 Dec 01, 2011

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i do nothave my cd

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Adobe Employee ,
Dec 01, 2011 Dec 01, 2011

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Do you only have a box then?  Or where did you purchase the software from was it from Adobe directly and you selected the option to download?

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New Here ,
May 10, 2012 May 10, 2012

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Hi Jeff,

I bought photoshop (student & teacher adition) 4 weeks ago, i regestered following all the steps only line 3 weeks ago. I was told i would recieve an emial with the serial number. I have not recieved this email, is there a possibility of resending it or doing it a different way?

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Adobe Employee ,
May 11, 2012 May 11, 2012

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cl54321 please see the I have a Student and Teacher edition product section of Find a serial number - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.  There are details on how to check the status of your serial number depending on how and where you purchased the Student & Teacher edition of the product.

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New Here ,
Nov 22, 2014 Nov 22, 2014

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jeff i have a trial of adobe illustrator cs6... my trial of 30 dys is giong on and i m signed in on adobe.. i want to license this product.. frm where i get my serial key???

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Adobe Employee ,
Nov 24, 2014 Nov 24, 2014

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Monichiku you will want to purchase Illustrator CS6 to obtain a serial number.  You can purchase Illustrator CS6 at Creative Suite 6.

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Community Beginner ,
Dec 11, 2011 Dec 11, 2011

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Jeff why does it say my serial number is invalid when i enter it?? I paid good money for this... why cant i download it to more than one computer???

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Adobe Employee ,
Dec 12, 2011 Dec 12, 2011

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Nicole.jess did you purchase your software from Adobe.com?  We do employ activation technology but that would not cause you to receive an invalid serial number message.  Unfortunately we really can't validate your serial number through the forums.  We need to verify to much personal information which should be private.  For the best assistance, I recommend our chat support at http://adobe.ly/tuMwkC.  Our chat representatives can provide a personalized experience to resolve the issue surrounding your serial number.

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Community Beginner ,
Dec 12, 2011 Dec 12, 2011

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Thank you for your help Jeff. i figured out the problem to the invalid serial number. turns out i some how installed Premier elements 9 while i was installing photoshop elements 9 to the desktop.

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Adobe Employee ,
Dec 12, 2011 Dec 12, 2011

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Excellent I am happy to hear you were able to get the software installed successfully!

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New Here ,
Jan 17, 2015 Jan 17, 2015

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Hello

I am having issue with my product code. I have the student edition and have bought a new computer. I would like to transfer from old computer to the new. However when I enter the product code (to get serial for student edition) it tells me code is invalid. Please help. Thank you.

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Adobe Employee ,
Jan 19, 2015 Jan 19, 2015

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Yes Davidh028 you will want to enter your serial number not the product code.  Review this discussion on how to locate your registered serial numbers at http://www.adobe.com/.  Product code were only used to generate a serial number.  The serial number would still need to be registered to your account.

If you are using a recent Adobe software title it is possible the registration was done automatically.

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New Here ,
May 03, 2014 May 03, 2014

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IM HAVING SAME PROBLEM...WTF

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Community Beginner ,
Jun 23, 2014 Jun 23, 2014

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Me too and this is not helpful. I can't believe how stupid it is I'd have never bought this if I knowew they won't help you

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Adobe Employee ,
Jun 24, 2014 Jun 24, 2014

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Bettinab52 what specific difficulties are you facing with locating your serial number?  I would recommend re-reviewing this discussion as it covers most of the available scenarios.

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New Here ,
Feb 22, 2012 Feb 22, 2012

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having the same problem serial number i cannot find  also but after reading the comments i think i installed it wrong should i uninstall and try again????

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Adobe Employee ,
Feb 22, 2012 Feb 22, 2012

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Marv.pena how did you install the software incorrectly?  Also did you install in trial mode or are you still looking for your serial number?

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New Here ,
Feb 22, 2012 Feb 22, 2012

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im not sure it seems like i have the product but its in a trial mode i bought the download a few days ago but not sure where the serial number is

never done this before but am confused not trying to lose money ive tried to uninstall it but it wont because of adobe bridge any sugguestions on what i may be doing wrong or if i did i  install it wrong plz thx

[private data removed]

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Adobe Employee ,
Feb 22, 2012 Feb 22, 2012

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Which product did you install?  You should have received an e-mail which contains your serial number and a link to the download.  Otherwise I would recommend reviewing the following documents:

How to find a download link on Adobe.com

Find a serial number

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New Here ,
Feb 23, 2012 Feb 23, 2012

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it wasnt in my email all i recieved was the link to the download and my order id ive also been on the support sights but no luck

[private data removed]

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Adobe Employee ,
Feb 23, 2012 Feb 23, 2012

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Mav,pena please see this excerpt from the How to find a download link on Adobe.com document.

  1. Go to the Adobe Store for your country and sign in with your Adobe ID and password.
  2. Click My Orders and then My Order History.
  3. Locate the order number, and click the Download link in the Downloads column.
  4. Start the download by doing one of the following:
  5. Click Download and follow the onscreen instructions.
  6. Click Akamai Download Manager and follow the onscreen instructions.
  7. Click Alternate Download Method, and then click the .7z and .exe files (Windows) or the .dmg file (Mac OS) to download the software to your computer.

If you follow these steps you should be able to locate your purchase to download.

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New Here ,
Feb 23, 2012 Feb 23, 2012

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thank you for your time and help this has helped me alot

[private data removed]

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Adobe Employee ,
Feb 23, 2012 Feb 23, 2012

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Your more than welcome Marv,pena.  I am happy to hear you were able to download your software successfully.

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New Here ,
Oct 14, 2014 Oct 14, 2014

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Hi Jeff,

I have a similar situation.

I purchased my Adobe Creative Suite: Design Standard online, and I was told I would receive an email with my serial number.

I have received my product in the mail, and wish to install it now. However there is no serial number on the product box, or insert envelope. Still waiting on the email and its been about 4 weeks.

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