I've installed version 3.5 of the Technical Communications Suite (TCS) on a windows XP 32 computer. All of the applications open as they should but the HELP for each application does not open. Any suggestions?
We are testing installs from a server. It looks like Adobe help, which I assume relates to AIR runtime is not installing. If we include AIR runtime in the install is Adobe help application included? If not where can we find Adobe help, I could not find any information on it on Adobe web site.
The install is also installing two versions of the ExtendedScript Tool for some reason. Not sure if we really need both.
I'm slightly confused - are you trying to install TCS on a server (definite no-no) or are you placing the installation files it on a server so that individual workstations can install from that server location? (if the latter, then I'm not sure if that would work - you'll need to check with Adobe Support - BTW, install issues are usually freebie calls)
Jeff, it is the latter. We actually have the install from the server to individual machines working. The problem is that the HELP feature on all of the applications does not launch when selected after the install. We are trying to figure out what else needs to be included in the install that will let the HELP feature work.
So you've copied the contents of the DVD into some folder on the server & then are running the installer at a workstation by browsing to it on the server drive. Does the workstation have full admin rights? Remember, if installing on Vista or higher, you have to manually "give" yourself full rights to your C:\ drive - it doesn't happen automatically like it did with XP.
I'm still not positive that installing this way will work correctly. If you think it is, try running the AIR runtime (freebie off the Adobe website) on the workstation & see if the help appears.
Oh & the workstations have access to the internet, right? If they don't, then you'll definitely need to contact Support to get activated.