Skip navigation
Honza Petrla
Currently Being Moderated

Problem with complete task via email

Oct 26, 2011 2:29 AM

Hello,

 

I have problem with complete task via email. I found this blog very useful (http://blogs.adobe.com/ADEP/2010/11/how-to-complete-a-task-via-email-u sing-reply-to-complete.html), but...

 

I set up everything as it’s written in blog mentioned above. When a task is assigned to me, I received an email notification with actions (accept, deny). After that I replied with action “accept”. Then I received email with subject “Errors from LiveCycle ES”:

 

LiveCycle ES has tried to process your request and encountered the following error:

com.adobe.pof.POFRuntimeException: Transaction is not active: tx=TransactionImple ; – nested throwable: (javax.resource.ResourceException: Transaction is not active: tx=TransactionImple )

This response to your original email

Subject:RE:Task Assignment – Process: Test/Email_Test. Task 76 has been assigned to you.
Date Sent:Thursday, October 24, 2011 1:17 PM
Body:accept

DO-NOT-DELETE: MTMhMzE0ITMyOA==!
Attachments:

 

In log appeared this following error:
Caused by: ALC-DSC-215-000: com.adobe.idp.dsc.DSCRuntimeException: None of the Auth Provider could authenticate the user. Authentication Failed
at com.adobe.livecycle.notification.TaskNotificationServiceImpl.processE mailComplete(TaskNotificationServiceImpl.java:1157)

 

Can you me please? I have no idea what to do to succesfully complete task via email endpoint. Thanks

 

Jan Petrla

 
Replies
  • Currently Being Moderated
    Oct 26, 2011 8:56 AM   in reply to Honza Petrla

    Hi Jan

    You seem to have 2 different error messages.

    The one returned via email indicates that the task is no longer available to be completed.

    If you do a Task Search in the adminui, does it show that Task 76 has a status of Assigned?

     

    The log error indicates that whatever user is sending back the email is not authorized to complete the task.

    Are you sure that the error message in the log is a result of the email send to the server?

    If it is, are you sending back the email as the same user that received it?

     

    I am assuming that the user/email address you configred for your email endpoint on the Complete Task is not the same as the user who is receiving the email?

    They must be different.

     

    Diana

     
    |
    Mark as:
  • Currently Being Moderated
    Oct 28, 2011 12:23 PM   in reply to Honza Petrla

    Hi Jan

    I have never seen this error myself but it might be that LiveCycle doesn't know who the user is that is sending back the email.

    It expects that the owner of Task 92 is the user with the email address jpetrla@mydomain but it cannot seem to correlate that information.

    Is your user a local user or an LDAP user?

     

    Since I haven't seen this issue, my guess is that there is some kind of configuration issue with the POP3 settings on the email endpoint.

     

    We know that SMTP appears to work fine since you actually received the Task Assignment email.

    Is there anything else in the log when you get the failure email back?

    Diana

     
    |
    Mark as:
  • Currently Being Moderated
    Nov 2, 2011 12:49 PM   in reply to Honza Petrla

    Hi Jan

    I asked around for some input into your issue.

    I have been told that the user context error is returned if the "User Name" and "Domain Name" fields on the endpoint are incorrect.

    What values do you have in those fields? Are they the default values...SuperAdmin and DefaultDom? Or have you changed them?

     

    Diana

     
    |
    Mark as:

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points