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groutchmeuh
groutchmeuh
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PS elements installation not possible less I "close ShellExtLoader application"

Oct 10, 2011 5:58 AM

Tags: #photoshop #elements #installation #shellextloader

Hello,

I downloaded PS elements v10 for MacOs.

I have a dual core duo macbook, snow leopard (last update)

When starting the install process, i'm prompted to "close ShellExtLoader application".

According to activity monitor I don't have any such application running.

I could not find any solution ion the web.

 

I'm happy I DLed it as a free evaluation version.... but I certainly will need to fix this before I buy it.

Could anyone help ?

Thanks

19872 Views   15 Replies   Latest reply: gzsowers, Feb 26, 2013 9:54 AM
 
Replies
  • Barbara B.
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    1. Barbara B.,
    Oct 10, 2011 7:22 AM   in reply to groutchmeuh
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    Trash the download and any bits it may have already installed, then download again. If you use any kind of AV software, disable it for the install.

     

    EDIT but before doing that, just restart your computer and see if that helps.

     
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  • groutchmeuh
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    2. groutchmeuh,
    Oct 11, 2011 4:30 PM   in reply to Barbara B.
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    Thnaks for replying.

    I did as indicated but same error message .

     
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  • ellisr1
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    3. ellisr1,
    Oct 12, 2011 8:32 AM   in reply to groutchmeuh
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    It's from SugarSync.  I had this issue; quit one thing and then tried to continue. Didn't work until I quit SugarSync.  I verified this with another search and forum.  I'm installing as I type this.

     

    Good Luck.

     
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  • tabbfamily
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    4. tabbfamily,
    Oct 12, 2011 9:39 AM   in reply to ellisr1
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    Thank you for saving me hours and hours of hunting ellisr1!

     
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  • groutchmeuh
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    5. groutchmeuh,
    Oct 12, 2011 10:20 AM   in reply to ellisr1
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    It happens I have Sugarsync installed, so you almost certainly gave the solution.

    Thaaaaaaanks !

     
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  • Toondayz
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    6. Toondayz,
    Oct 24, 2011 7:18 PM   in reply to groutchmeuh
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    @ ellisr1 thanks a billion I was going made lol

     
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  • ramatsu1
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    7. ramatsu1,
    Nov 2, 2011 11:38 AM   in reply to ellisr1
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    Thanks - that did it. How can we get this marked as the Correct answer?

     
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  • Barbara B.
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    8. Barbara B.,
    Nov 2, 2011 12:43 PM   in reply to ramatsu1
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    Only the OP can change the answer from Helpful to Correct.

     
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  • groutchmeuh
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    9. groutchmeuh,
    Nov 2, 2011 2:06 PM   in reply to Barbara B.
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    Yes it was sugarsync. I just needed to quit it , install and restart Sugarsync.

     

    Thaaaaaaaank you Ellis !

     
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  • derfinne100
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    10. derfinne100,
    May 8, 2012 1:47 PM   in reply to ellisr1
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    bg thx!

     
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  • peterbajer
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    11. peterbajer,
    Jun 17, 2012 8:15 AM   in reply to groutchmeuh
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    Yes!!! Same Problem with inDesign instaltion cs6. >> I just needed to quit it , install and restart Sugarsync. Thanks

     
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  • Brett N
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    12. Brett N,
    Jul 25, 2012 9:55 AM   in reply to peterbajer
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    Since this issue seems more universal, moving this topic to the Installation forum.

     
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  • jamesscpa
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    13. jamesscpa,
    Nov 29, 2012 1:39 PM   in reply to ellisr1
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    Thanks for the input. I turned off sugarsync and Elements loaded perfectly (or so I think it did). I wold think that this would be addressed by Adobe as an issue ver a year old?

     
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  • Rod O T
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    14. Rod O T,
    Dec 7, 2012 9:30 AM   in reply to ellisr1
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    Thanks. I had the same problem when migrating my PSE 9 system onto new iMac and this cleared the problem.

     
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  • gzsowers
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    15. gzsowers,
    Feb 26, 2013 9:54 AM   in reply to Rod O T
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    Totally correct! To install PS6 and possibly others in the Creative Cloud CS6 you have to exit Sugar Sync to avoid seeing message to close - ShellExtLoader. Thanks Forum for the help!

     
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