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eagle0Nine
Currently Being Moderated

Adobe AIR Installer Crashes / Won't Install - 10.7.2

Oct 12, 2011 10:16 PM

Tags: #air #adobe #mac #osx #installer

I'm having significant trouble trying to get the Adobe AIR Installer to run on my 11-inch MacBook Air, running OS X Lion 10.7.2. I've tried the standard installation which said it completed properly but did not, and also tried installing from the command line.

 

The Files.zip file at http://cl.ly/1f0C2k3x1R3f1B1j1q0V are the fitlered log file and the crash logs associated with this issue.

 

Thanks in advance for any help.

 

—Chris

 
Replies
  • Currently Being Moderated
    Oct 13, 2011 2:54 PM   in reply to eagle0Nine

    Are you upgrading from an existing AIR runtime or installing a new AIR runtime?  If you are upgrading, can you try removing the existing runtime by deleting /Library/Frameworks/Adobe AIR.framework folder and then retry installing latest AIR runtime?  Thanks.

     
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  • Currently Being Moderated
    Oct 13, 2011 9:15 PM   in reply to eagle0Nine

    I wasn't having any problems with Adobe Air until I upgraded to 10.7.2.  I tried to open up YNAB and it kept crashing and finally gave me an error that I needed Adobe Air...which I had had so not sure where it went. So I go to download it which is Adobe Air 3 now and it downloads but nothing happens when I click on install. After I try it several times, I have received an error window suggesting that I need Adobe Air to install Adobe Air! Need a fix quick....I need to get into YNAB to figure out what bills need to be paid!

     
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  • Currently Being Moderated
    Oct 14, 2011 3:27 AM   in reply to Becqui1967

    Hi Becqui,

     

        I'm Taylor, YNAB's lead developer. We have a number of customers who are experiencing the same problem with 10.7.2 and YNAB, and we started tracking the issue down yesterday.  I started a thread over here: http://forums.adobe.com/message/3970954#3970954

     

    I'm really sorry that this is happening to you! You can learn more in the response I linked to, but here is one weird thing we've learned: If you run Firefox at the same time, users are reporting that they are able to run YNAB! I don't know what that is about yet, but we'll get to the bottom of it soon. I also have a hunch this is related to saving and restoring Windows, so I am about to advice a couple of folks to temporarily disable that feature using these instructions: http://osxdaily.com/2011/07/18/disable-mac-os-x-lion-resume-window-res tore/

     
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  • Currently Being Moderated
    Oct 14, 2011 7:45 AM   in reply to YNABteam

    You can add me to the list of folks having trouble with this. Thankfully, I found this thread. The problem goes away when Firefox is on.

     

    I was trying to use Rosetta Stone language software (which uses Air) and it wouldn't work with OS 10.7.2. At first I thought the problem was with RS, but now I realize it's Adobe.

     
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  • Currently Being Moderated
    Oct 14, 2011 10:20 AM   in reply to YNABteam

    Thank you YNABteam for the workaround!  I've included the Firefox information in the bug description.  A developer is looking into this issue.

     
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  • Currently Being Moderated
    Oct 20, 2011 6:46 PM   in reply to lisachao

    Hi Lisa,

     

    I am also experiencing problems with Adobe Air.  After updating to Lion 10.7.2, when I turn on my computer, the HughesStatusMeter crashes.  While researching the problem on the web, I came across the post on YNAB's forum, mentioned above, that said if you run Firefox then it corrects the problem (at least until you turn your computer off and on again).  This workaround worked for me. When I turn on my computer, I close out the two error messages (below), open Firefox, then open the HughesStatusMeter, it again asks if I want to restore windows.  Whether I choose to restore windows or not, this time the HughesStatusMeter will work.  Then I can close Firefox and the HughesStatusMeter works as normal.  Hughes is also looking at this issue for me.  Disabling the Restore Windows feature did not fix this issue for me.  If it is any help, here are the error messages that I get when I turn the computer:

     

    StatusMeterErrorMessage.jpg

     
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  • Currently Being Moderated
    Oct 25, 2011 1:57 AM   in reply to eagle0Nine

    After trying many diffrent solutions, only Launching "Google Chrome" before Adobe Air Installer worked for me...

     
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  • Currently Being Moderated
    Oct 25, 2011 6:27 AM   in reply to lisachao

    A helpful user on our forums reported that this appears to be due to graphics switching between the discreet and integrated graphics.

    http://www.youneedabudget.com/forum/ynab-f38/ynab-crashing-some-macs-a fter-updating-t13475.html#p91745

     

    We are going to try telling some folks to disable discreet graphics switching to see if that helps. You can see the post linked above for more info.

     
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  • Currently Being Moderated
    Oct 26, 2011 7:55 AM   in reply to YNABteam

    Yep, we've had at least one report that disabling "Automatic Graphics Switching" in Energy Saver preferences works around this problem!

     
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  • Currently Being Moderated
    Oct 26, 2011 12:12 PM   in reply to YNABteam

    I just gave this a try, brand new mac book pro I bought last night and I'm in the process of installing apps and whatnot.  Couldn't get Air 3.0 installed.  I could see the crashes in the console the installer was reporting but couldn't for the life of me figure out why.  Sure enough I disabled automatic graphics switching and the Air install worked fine.

     

    I'm not sure if you would need to leave it disabled for Air apps to continue to run though, I think it's just an installation issue.

     
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  • Currently Being Moderated
    Oct 27, 2011 9:14 AM   in reply to YNABteam

    I can confirm that after using gfxcardstatus to force using discrete card I can upgrade my Adobe air to the newest lab version (3.2)

     
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  • Currently Being Moderated
    Nov 3, 2011 5:55 PM   in reply to YNABteam

    i can confirm that this works. I was having no luck installing on a brand new MacBook Pro, and now it works fine after turning off graphics switching.

     
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  • Currently Being Moderated
    Nov 6, 2011 1:35 PM   in reply to Keith Lee

    I can confirm that running Google Chrome enables Adobe Air to load successfully. It wouldn't install before downloading and opening up Chrome. I made no other changes. This is on a brand new MacBook Pro.

     

    This is kind of ridiculous, no?

     
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  • Currently Being Moderated
    Nov 7, 2011 3:47 PM   in reply to YNABteam

    Yep, disabling automatic graphics switching did it for me. Thanks for the report.

     
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  • Currently Being Moderated
    Nov 8, 2011 6:39 AM   in reply to eagle0Nine

    Yep, I tried installing Adobe Air on 10.7.2 multiple times. Console shows the installer crashing (below).

    Go to System Preferences > Energy Saver and uncheck "Automatic graphics switching" and it the install now works.

    It's just Adobe trying to get back at Apple - happens all the time.

     

    Process:         Adobe AIR Installer [4493]

    Path:            /var/folders/*/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer

    Identifier:      com.adobe.air.Installer

    Version:         3.0 (3.0.0.4080)

    Code Type:       X86 (Native)

    Parent Process:  updater [4491]

     

     

    Date/Time:       2011-11-08 07:21:14.844 -0700

    OS Version:      Mac OS X 10.7.2 (11C74)

    Report Version:  9

     

     

    Crashed Thread:  0  Dispatch queue: com.apple.main-thread

     

     

    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)

    Exception Codes: KERN_INVALID_ADDRESS at 0x00000000e0000020

     

     

    VM Regions Near 0xe0000020:

        CG shared images       00000000c6496000-00000000c649e000 [   32K] r--/r-- SM=SHM 

    -->

        Submap                 00000000ffff0000-00000000ffff2000          r-x/r-x process-only submap

     

     

    Application Specific Information:

    objc_msgSend() selector name: backingScaleFactor

    objc[4493]: garbage collection is OFF

     

     

    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

     
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  • Currently Being Moderated
    Nov 29, 2011 12:30 PM   in reply to YNABteam

    Thanks, YNABteam - disabling 'Automatic Graphics Switching' in Energy Saver preferences worked for me too.

     
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  • Currently Being Moderated
    Nov 30, 2011 10:24 AM   in reply to ChocolateOrange

    This also fixed an Adobe Story issue I was having -- it wouldn't load on my MBP after upgrading to Lion.  I tried going back to basics and the Adobe AIR installer wouldn't run.  That's how I found this thread...

     
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  • Currently Being Moderated
    Dec 1, 2011 11:31 PM   in reply to eagle0Nine

    If I try to open Vodafone MY190 the same message as sfsavoia is generated by the system. With Firefox open and/or disabling Automatic Graphics Switching all seems to work fine for me too.

     
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  • Currently Being Moderated
    Feb 5, 2012 10:58 AM   in reply to YNABteam

    turning off the "automatic graphics switching" worked for me also.  i could not run the air runtime installer OR an air package installer until i turned this off.

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    Feb 7, 2012 10:48 AM   in reply to rkstar

    You can also resolve this issue by upgrading to 10.7.3.  Please see the following post:

     

    http://forums.adobe.com/thread/945589

     

    Chris

     
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  • Currently Being Moderated
    Feb 9, 2012 1:26 PM   in reply to YNABteam

    Wow, thanks! (disabling 'Automatic Graphics Switching' in Energy Saver worked for me too)

     
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  • Currently Being Moderated
    Feb 22, 2012 3:06 AM   in reply to eagle0Nine

    I right clicked the AdobeAir Installer package to show the package contents, Then Contents >  MacOS > Adobe Air Installer. Double clicked that and it ran a terminal script. And ran through the air install. The adobe air was then in my utilities folder. I had also turned off my automatic graphics switching before hand (but I don’t know if this was related) .

     
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