Adobe Community: WebHelp Pro TOC Missing Topics

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1. John Daigle,

May 20, 2011 1:51 PM in reply to MeWrite

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Hi. I don't have an answer, but I have seen similar behavior, though I hadn't noticed the magic 194th item

I know this is a small site, but is this part of a merged project system?

Also, are you using the default "Server-side" search indexing or "Client-side" indexing?

Finally, it would be helpful if you zipped up your Tomcat server log files for the past day or two that this problem showed up. You will find them here on the server machine:

C:\Program Files (x86)\Apache Software Foundation\Tomcat 6.0\logs

Send the zip to my email shown in my Forum Profile.

I will reach out to someone at Adobe and see if they can help with this.

Thanks

John Daigle
Adobe Certified RoboHelp and Captivate Instructor
Evergreen, Colorado

www.showmethedemo.com

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2. Captiv8r,

May 20, 2011 1:56 PM in reply to MeWrite

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And I don't know how to help either, but I have to admit I was a bit stymied by your mention of the following:

MeWrite wrote:

...and in some cases reorders the TOC based on the defined TOC...

Shouldn't a TOC be presented as it has been defined? How else would you expect it to be presented?

Cheers... Rick

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3. MeWrite,

May 20, 2011 2:49 PM in reply to Captiv8r

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Rick -- that's a typo. It reorders the TOC randomly, not as it was defined.

John -- IT is gone today, but I will see if I can't get the logs on Monday. At the moment I have set up 1 web site with several areas. This Help is one project with Server Side indexing.

Regards,

CJ

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4. MeWrite,

May 24, 2011 9:54 AM in reply to John Daigle

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John -- I sent over the logs to the email on your profile. Let me know if there is anything else you need.

Regards,

CJ

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5. tuls.garg,

May 25, 2011 2:47 AM in reply to MeWrite

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Hi CJ,

There is a KB article which discusses the missing TOC issue for RoboHelp Server 8 and 9 and also gives the solutions for that issue. Here is a link to the article :

http://kb2.adobe.com/cps/904/cpsid_90498.html

Tulika.

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6. d2will,

Jun 9, 2011 3:40 PM in reply to tuls.garg

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Hi,

We have this problem also. I tried downloading the fix from the knowledgebase and am getting the following error:

The XML page cannot be displayed

Cannot view XML input using XSL style sheet. Please correct the error and then click the Refresh button, or try again later.

An invalid character was found inside an entity reference. Error processing resource 'http://kb2.adobe.com/cps/904/cpsid_90...

    <ul class="clsTOCHidden">&#32<xsl:for-each select="ETN"><xsl:call-template name="fnBuildToc"/><...

Can you help, please?

Thanks

Dee

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7. RoboColum(n),

Jun 10, 2011 1:32 AM in reply to d2will

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Hi Dee. I have informed the relevant people at Adobe about this link. I'll post back once the link in working again.

The RoboColum(n)

@robocolumn

Colum McAndrew

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8. RoboColum(n),

Jun 10, 2011 1:56 AM in reply to RoboColum(n)

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Adobe are fixing the link but in the meantime you can still download the file. Just right click on it and click Save Link as in Firefox or Save Target as in Internet Explorer.

The RoboColum(n)

@robocolumn

Colum McAndrew

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9. d2will,

Jun 16, 2011 3:35 PM in reply to RoboColum(n)

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Hi Colum,

I tried to save the target. I get and XML file instead of a XSL. I went through the process in the KB article, but we still have the problem. Any other ideas?

Thanks,

Dee

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10. MeWrite,

Jun 17, 2011 9:45 AM in reply to d2will

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Dee -- The KB article did not fix our problem either, but last week I have figured out the issue in WebHelp Pro TOC. I rebuilt the TOC from scratch and published it little by little until it broke. It seems like the TOC can only go 3 levels deep. Everytime we put in book 4 it messes up the TOC, se we redesigned it so that the books only went 3 levels deep instead of 4 (which was rare anyway).

For example (note the numbers are only to indicate the TOC level)

1. Introduction

2. Software Basics

Online Help Basic

1. Mortgage Process

2. Product Types

3. FHA

3. VA

4 Levels too much for TOC:

1. Introduction

2. Software Basics

2. Online Help Basic

1. Mortgage Process

2. Product Types

3. FHA

4. FHA Connection

4. FHA MIP Calculations

3. VA

I did received a call back from Adobe support 2 days ago and updated them on what we found and I was told they would test this issue and get back to me.

Let me know if this resolves your issue too.

Regards,

CJ

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11. Alberti,

Nov 4, 2011 5:28 PM in reply to MeWrite

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Hello,

Did you ever find a real solution to this (I mean, not just flattening the TOC structure to side-step the problem?) I'm having the same issues in WebHelp Pro output.

Mike

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WebHelp Pro TOC Missing Topics

May 20, 2011 12:25 PM

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