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CS5 Hangs on Startup at "Measuring Memory"

Nov 7, 2011 11:52 AM

Tags: #memory #hang #intel_imac

CS5 hangs on my iMac (OSX 10.6.8). I have to force quit. Then it will not load past "Measuring Memory" when I try to restart it. I have to reboot the iMac.

 

I found a discussion online that said to reinstall, but the application manager won't start either.

3492 Views   10 Replies   Latest reply: gator soup, Dec 28, 2011 2:53 PM
 
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  • c.pfaffenbichler
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    1. c.pfaffenbichler,
    Nov 7, 2011 11:44 PM   in reply to ES Photography
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    Boilerplate-text:

    Are Photoshop and OS fully updated?

    As with all unexplainable Photoshop-problems you might try trashing the prefs (after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved and making a note of the Preferences you’ve changed) by pressing command-alt-shift on starting the program or starting from a new user-account.

    System Maintenance (repairing permissions, purging PRAM, running cron-scripts, cleaning caches, etc.) might also be beneficial, Onyx has been recommended for such tasks.

    http://www.apple.com/downloads/macosx/system_disk_utilities/onyx.html

    Weeding out bad fonts never seems to be a bad idea, either. (Validate your fonts in Font Book and remove the bad ones.)

    If 3rd party plug-ins are installed try disabling them to verify if one of those may be responsible for the problem.

     
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  • davetwo
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    2. davetwo,
    Nov 8, 2011 6:12 AM   in reply to ES Photography
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    I had this problem caused by some faulty/mismatched RAM FYI.

     
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  • c.pfaffenbichler
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    3. c.pfaffenbichler,
    Nov 8, 2011 6:17 AM   in reply to davetwo
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    Could you diagnose that with the software or did you have to manually switch the RAM to identify the faulty one/s?

     
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  • davetwo
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    4. davetwo,
    Nov 8, 2011 6:26 AM   in reply to c.pfaffenbichler
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    The RAM software test looked fine - but it wasn't. I had a rogue 1gb in one of the slots, so it was an easy guess as to which one was causing the problem

     
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  • ES Photography
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    5. ES Photography,
    Nov 8, 2011 6:40 AM   in reply to c.pfaffenbichler
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    I think it is related to Time Machine. I turned off backups and it stopped happening. I have seen some discussions of Time Machine and Photoshop not getting along with one another, but I haven't seen any solutions, other than turning off backups. That kind of defeats the purpose of time machine.

     
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  • ES Photography
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    6. ES Photography,
    Nov 8, 2011 6:41 AM   in reply to ES Photography
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    All updates are in place, both Photoshop and OSX.

     
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  • Chris Cox
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    7. Chris Cox,
    Nov 8, 2011 10:49 PM   in reply to ES Photography
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    Hmm, Apple fixed Time Machine so it wouldn't interfere with Photoshop files.  And I run Time Machine all the time without such problems.

     

    But it's possible that there is some other bug in it that we haven't seen.

     
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  • ES Photography
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    8. ES Photography,
    Nov 10, 2011 8:15 AM   in reply to ES Photography
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    I have discovered that if I go to a command line when it hangs, there are a couple of zombie photoshop processes and something called service manager running. The service manager process seems to be hung. If I kill -9 that process and then force quit photoshop, it starts up again normally. Apparently the service manager owns the zombies because they go away after you force quit photoshop.

     

    This is a workaround that allows me to avoid rebooting, but it still doesn't explain the frequent (serveral times a week) hangs.

     
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  • georgecoghill
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    9. georgecoghill,
    Dec 28, 2011 1:15 PM   in reply to ES Photography
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    Started seeing the same thing here, just started a few days ago. Initially thought it was the upgrade to 10.7 from a month or two ago, but seems this is happening under 10.6 as well. I noticed Time Machine was running, trying to stop it to test but it's taking forever on the "Stopping backup…" stage. Ugh.

     

    @ES Photo: is there a way to find these processes in the Activity Monitor?

     
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  • gator soup
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    10. gator soup,
    Dec 28, 2011 2:53 PM   in reply to georgecoghill
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    >>is there a way to find these processes in the Activity Monitor?

     

    not sure, try Terminal.app

    type: top

    press Enter key

     

    Picture 1.png

     

    PS:

     

    if you are lucky, sometimes bad ram will be mis-reported in About This Mac> More: Memory

    other times the boards the ram sits in will show a red LED warning light

     

    some models will required exact installation based on sizes and pairs...

     

    the surefire way to troubleshoot suspect ram is to first remove and reseat it and test

    move it to other slots

    remove it (leave the minimum installed until it's ruled out)

    swap the minimum with the next minimum set

    and pray for a quick clue...

     
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