Whew this is a major disappointment. I've been using Prem Pro CS4 on Optiplex 760 with 3 GB RAM. Although it can sometimes slow down, I've been cranking out stuff fine. I also have an Alienware Aurora with 12 GB RAM at home and it, too, cranks out stuff much faster. I put all oy my projects on a high-end external drive.
So I convinced my boss to purchase an Optiplex 990 with 16 GB RAM. After de-activating the SW on 760 and activating on 990, I hooked up opened up Prem Pro. From the get-go it just does not want to work right. It seizes up, I get numerous "program not responding" prompts, and have to close it through task manager.
Then, I'll re-open it, and then very deliberately (like walking through a China shop) will load footage, save, double-click footage to load into player, save, add a graphic, save - and on and on. It works but very tentatively. Then, I might try one other function - blam! Freezes up, not responding, and I close program.
Does anyone have any idea what the problem is?
Have you tuned up the new Dell? Most non-custom computers come with tons of bloatware, and much of that can really bring, even a stout computer, to its knees.
Also, it is likely that your Win7 is not adequately tuned either.
I would look into both cleaning, and then tuning.
Here Win7 Tuning Help & Tips
Be sure you have the default hard drive indexing OFF for all drives and folders!!!
Temp/Cookie Cleaner http://www.mixesoft.com/
Win7 Toolbar http://WindowsSecrets.com/comp/110210
More Win7 Tips http://windowssecrets.com/comp/110127
Utilities http://windowssecrets.com/comp/110106 (Startup Solutions)
Win7 Configuration Article http://windowssecrets.com:80/comp/100218
Win7 Monitor http://windowssecrets.com:80/comp/100304
Win7 Optimizing http://www.blackviper.com/Windows_7/servicecfg.htm
Win7 Virtual XP http://www.microsoft.com/windows/virtual-pc/
More on Virtual XP http://blogs.zdnet.com/microsoft/?p=5607&tag=col1;post-5607
Win7 Adobe Notes http://kb2.adobe.com/cps/508/cpsid_50853.html#tech
Win7 Adobe Update Server Problem http://forums.adobe.com/thread/586346?tstart=0
An Adobe Win7 FAQ http://forums.adobe.com/thread/511916?tstart=0
More Win7 Tips/FAQ http://forums.adobe.com/thread/513640?tstart=0
Win7 God Mode http://forums.adobe.com/thread/595255?tstart=0
CS5 Install Error http://forums.adobe.com/thread/629281?tstart=0
CS5 Help Problem http://kb2.adobe.com/cps/842/cpsid_84215.html
Win7 and Firewire http://forums.adobe.com/thread/521842?tstart=0
Win7 64bit Crashing and "a" fix http://forums.adobe.com/thread/580435?tstart=0
Harm's Tools http://forums.adobe.com/thread/504907
Optimizing Hard Drive http://www.video2brain.com/en/videos-5353.htm
Anti-Malware Tools http://windowssecrets.com/newsletter/the-advanced-system-recover-toolk it/
Free Optimizer http://www.iobit.com/advancedsystemcareper.html
Tune Vista & Win7 64bit http://forums.adobe.com/thread/436139
Thanks both for your assistance on this.
I have a few quick follow-ups. My Alienware runs great with Win 7 and CS4 and never have had a problem. The old one that cranks out stuff is XP and works fine but just needs more RAM.
The new one is also Win 7. Any comments on all of this?
Also, the new one runs on network shell software installed by the company IT department.
Thanks - Mike
>new one runs on network shell software
Not knowing what that means, I may only post these previous discussions
Win Server is NOT supported http://forums.adobe.com/thread/851602?tstart=0
Not in a Network environment http://forums.adobe.com/thread/771151?tstart=0
-and not on a "domain" http://forums.adobe.com/thread/858977?tstart=0
My apologies. What I meant was, this computer and my old one have various virtual drives. The only real hard drive I have and use is that external drive. So I didn't describe it correctly.
Anyway, I'm reading through all of the links above and I'm just ill about all of this because I honestly don't even know where to start? Should I try the virual XP mode? So much information. This is the first time this has now happened. I've read other posts where folks have complained about SW that didn't work or the PC didn't work and I was always like thank god I don't have to deal with this. Now I do...
Sorry if I'm wimping out here - haha. All I wanna do is crank video out (smile)
What I just can't understand about this is:
Win XP Optiplex 3 GB RAM - CS4 PP works fine
Alienware Aurora Win 7 12 GB RAM - CS4 PP [different SN] works fine
Win 7 Optiplex 16 GB RAM - CS4 PP same copy as first one [de-activated on first one] does not work
The new Optiplex does not have much on it. It was taken out of the box and then IT hooked up the virtual shared drivs; the external hard drive is then plugged in.
Horrible stuttering, freezing, and so on. All other master collection sw (PSD, Flash etc.) appears to work.
If you have Win7 64bit PRO (or Ultimate) you MIGHT be able to get CS4 to work with the Win7 Virtual XP module
But, the point of the links in my last message, is that PPro is simply not designed to be run on a network... and often does not
PPro wants a LOCAL computer, with LOCAL (not virtual) drives and the user must be an Administrator for everything to work
As well as the boot drive for Windows and all software, you need AT LEAST one more 7200rpm hard drive for your video data files... internal is best, external eSata should also work http://www.amazon.com/Thermaltake-BlacX-eSATA-Docking-Station/dp/B001A 4HAFS/ref=cm_cmu_pg_t
An external USB drive may or may not work... depending on your exact hardware and the type of file you edit
John - thanks for the links and comments. I plan to pass this on to my IT person and see if we can figure out the virtual XP thing. Maybe that will fix it.
But one thing I'm still puzzled about is the Alienware is not a virtual machine. I have an internal HD that SW runs on, and then I have one extrernal HD via USB. And it runs fine.
Meanwhile, the older OPTIPLEX runs on the exact same virtual network as the new one. The old works fine but does slow down once in a while, but I can still crank things out.
Now, the new one, with 16 GB RAM and Win 7, is the one that won't work at all. So if one works fine and the other doesn't, and they both use the same virtual and external HD (of course I disconnect the ext HD to and from before using them) then it just sems to be a Win 7 issue.
I also plan to check out the admin thing too. On my old one, I'm pretty sure I have full admin rights, where on the new one, when I tried to do a simple function like changing the icon image for a shortcut, I got a prompt that said "you do not have admin rights to do this function." So that may be telling as well.
It was taken out of the box and then IT hooked up the virtual shared drivs
You skipped a few steps there.
1. Wipe the C: drive to get rid of all Dell installed junk.
2. Reinstall Windows from scratch
3. Install only necessary and up to date drivers.
4. Update Windows
5. Reinstall your editing software.
All - I just wanted to post this to update my PC situation to see if there are more tips from anyone.
IT guy told me that when the new PC came in, he wiped the HD clean, did a new install of Win 7.
He then went in and clicked the check that said "Run Premiere as an Admin"
He told me that the software is not on a virtual drive but on the PC's own C:\ local drive
I still, of course, have the fast external HD connected - the same one that works well with my Alienware and the older XP computer
I then gave him a demo of the problem, opening up Premiere CS4. One thing that is noticed immediately - when a project is open, the program monitor in upper right does not load right away. It takes like a good minute to load. When it does, then I just barely try to scrub timeline, and it seizes up. He understood then what problem is.
When none of above steps helped, he uninstalled Adobe CS4 master collection and is doing a new re-install.
I left the office while that was happening. I guess I'll find out if that helped when I return to office.
Any additional comments are appreciated.
I had similar problems with the same model of Dell and Same OS however with differnt software ( tax lacerte). After enabling .net 3+ via add remote programs under windows featuers it seemed to fix the problem temporaraily however the problem came back to haunt me. I then updated all of the chipset drivers and the machine is working normally for now (ill let you know if that changes) but give that a shot and make sure to update all your drivers and dont use the dell driver update utility because its broken,
yeah it was the video card drivers... so far so good ( I actually used windows updates to update the vid driver and it was more up to date than dells site and usualy drivers from win updates tend to break PCs. go figure)
hi..I think John posted something about the ext hd connection (usb etc ?? ) ...that was my first thought...
I put all oy my projects on a high-end external drive.
but you didnt give info about that ( or else I missed it ). I dont know if you're using usb or firewire800 or esata for that Hd... but that makes a huge difference in performance and response... for example...lets say the program monitor window is trying to get loaded to the GUI ( windows program using API ).. the user interface that you "see" on screen .... and is waiting for a response from ext HD re: source video of timeline etc...( a kind of handshake between HD and program ) ... and the connection between HD and computer isnt very good...you may run into major problems...
Sometimes using firewire800 etc for ext stuff.. you need to limit externals to one external per "chip" on the firewire connection...
But I dont know what you're using... I think it might be worth checking out what your HD connection is, whether it is sharing too many other peripherals on same "hub" or "chip" etc...
ps.. make sure "properties" of ext hd are same on both machines I guess ( indexing off on both etc etc )
Thanks for all of your replies. Here's what I did - I downloaded all of the Adobe CS4 updates. When I did, it seems to work now! However, I've been out of town and when I return, I will see if PPro is in fact working like it should.
I will let you know and again thanks for all of your help.
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