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MrWade925
MrWade925
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Cannot uninstall Premiere Elements 9

Sep 27, 2011 10:45 AM

Tags: #problem #uninstall #premiere_elements_9

Have tried unistalling Premiere Elements 9 several times have even created 15g of extra drive space for files to be moved around durring the process.But everytime it gets to about 99% and then reversees everything and does not delete.... ARGHHHH.. I am about ready to just go into my C:\ and delete it the old fashioned way but I know that it has installed itself into other areas and would like it to back itself out. Any ideas???

843 Views   5 Replies   Latest reply: nealeh, Nov 10, 2011 9:23 AM
 
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  • dennis.lamb@ntlworld.com
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    1. dennis.lamb@ntlworld.com,
    Sep 27, 2011 12:52 PM   in reply to MrWade925
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    Is this with Windows or Mac?

     
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  • MrWade925
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    2. MrWade925,
    Sep 27, 2011 12:55 PM   in reply to dennis.lamb@ntlworld.com
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    Pc...just finished with tech support and they tried 2x via remote and had no

    luck

     

    Wade Peoples

    925-752-5611

    www.thinagainworks.com

    Sent from my Samsung® Mobile Phone

    On Sep 27, 2011 12:52 PM, "dennis.lamb@ntlworld.com" <forums@adobe.com

     
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  • dennis.lamb@ntlworld.com
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    3. dennis.lamb@ntlworld.com,
    Sep 27, 2011 1:03 PM   in reply to MrWade925
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    In that case I would first of all download some 3rd party Windows cleaner from someone like PCTools, then just delete the folder containg the Premiere application and any other folders with the Adobe Premiere data files (prel, autosaves etc). After that use the PCTools clean up programmes such as Register clean etc.

     
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  • Mohammad Tahseen
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    4. Mohammad Tahseen,
    Nov 10, 2011 3:35 AM   in reply to MrWade925
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    There is no way that PRE takes 15G of space. But over the time when you create projects, it stores cache data to AppData location. These can safely be deleted even if you want to use the product further and this is the place where most of the GB's are dumped which sometimes annoy most of the folks.

    Location is

    C:\Users\<UserName>\AppData\Roaming\Adobe\Common\Media Cache

    C:\Users\<UserName>\AppData\Roaming\Adobe\Common\Media Cache Files

     

    Or from PRE, go to Edit>Preferences>Media...>Clean

     

    This will remove dumped data from the location specified above.

    thanks,

    Tahseen

     
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  • nealeh
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    5. nealeh,
    Nov 10, 2011 9:23 AM   in reply to Mohammad Tahseen
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    Mohammad Tahseen wrote:

     

    There is no way that PRE takes 15G of space. But over the time when you create projects, it stores cache data to AppData location. These can safely be deleted even if you want to use the product further and this is the place where most of the GB's are dumped which sometimes annoy most of the folks.

    Location is

    C:\Users\<UserName>\AppData\Roaming\Adobe\Common\Media Cache

    C:\Users\<UserName>\AppData\Roaming\Adobe\Common\Media Cache Files

     

    Or from PRE, go to Edit>Preferences>Media...>Clean

     

    This will remove dumped data from the location specified above.

    thanks,

    Tahseen

     

    A good one for the FAQ perhaps.

     

    Cheers,
    --
    Neale
    Insanity is hereditary, you get it from your children

     
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