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Wrong page numbers on PDF export (ID CS5.5)

Jun 20, 2011 8:00 AM

  Latest reply: xSarahHx, May 9, 2012 1:13 PM
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  • Currently Being Moderated
    Nov 9, 2011 11:20 AM   in reply to LNYVR

    Is the pagination correct in ID? if it is, try exporting tath file to .idml and repalce the existing version. If not, then the porblem is in your numbering options someplace.

     
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  • John Hawkinson
    5,572 posts
    Jun 25, 2009
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    Nov 9, 2011 11:22 AM   in reply to Peter Spier

    My understanding that exporting to IDML sometimes works...for a while, but not reliability, consistently, or more importantly permanently.

    I also heard a rumor that this behavior seems to be related to tables of contents.

     
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  • Currently Being Moderated
    Nov 9, 2011 12:20 PM   in reply to John Hawkinson

    John and Peter, thanks for your replies. Given there doesn't seem to be a definitve fix, I called Adobe tech support. One hour later they fixed pagination in chapter via an export of ID book doc to PPS but now there is a problem re-configuring file to PDF -and I am waiting for them to get back to me. I'm told pagination problem IS a bug.

     
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  • John Hawkinson
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    Jun 25, 2009
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    Nov 9, 2011 11:02 PM   in reply to LNYVR

    What is "PPS"?

     
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  • Currently Being Moderated
    Nov 10, 2011 10:30 AM   in reply to John Hawkinson

    I meant to say .ps, a postscript file.

     

    Sooo... after 3 hours on the phone with tech support we got the pagination right. 1st try was to print book using postscript printer (PPD Adobe PDF 9) The pagination was correct however there is no way to create this standard for printing: PDF/X-4:2008.

     

    Solution was to transfer every chapter from the book (.indb) and combine in one new doc (.indd)  Exported to PDF and pagination worked. Very time consuming. Adobe tech promised they will escalate pagination bug fix. Until they do, I don't trust Indesign 5.5. I'm glad I don't work on many books.

     
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  • John Hawkinson
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    Jun 25, 2009
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    Nov 10, 2011 1:34 PM   in reply to LNYVR

    Ugh. Yes, that sounds like a huge pain.

    I think the better solution would have been to simply export the individual documents to PDF/X and then combine those PDF/X files. Or, if you were willing to trust the Book export for all-but-the-problem, export the whole book and then replace the pages for the one that was messed up. You would do these page changes in Acrobat Pro.

    I suppose we could even automate this for books with a script.

     
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  • Currently Being Moderated
    Nov 10, 2011 2:42 PM   in reply to John Hawkinson

    Tech support did suggest using Acrobat Pro, but I don't have it. I could have uploaded 10 chapters, one at a time, via Adobe connect for them to make correction in Acrobat Pro, but that seemed even more tedious.

     
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  • John Hawkinson
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    Jun 25, 2009
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    Nov 10, 2011 3:44 PM   in reply to LNYVR

    Oh. Not having Acrobat Pro makes this annoying, yes.

    You can use another tool to manipulate PDFs.

    Are you on a Mac or a PC?

     

    Despite it's history of not being 100% accurate at rendering PDFs, I would probably give Preview a shot, because it does let you shuffle pages between PDFs. If that didn't work, I would use pdftk (http://www.pdflabs.com/docs/install-pdftk/), which is a command-line tool.

     
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  • Currently Being Moderated
    Nov 12, 2011 11:19 AM   in reply to John Hawkinson

    The problem lives on. I continue to have success with my own and other peoples files using IDML. The advantage is you can then export the book properly from within InDesign as intended, preserving interactive elements such as bookmarks and hyperlinks. However, I have seen at least 2 cases where people followed the steps perfectly and it didn't work for them. I've seen many other cases where people failed to follow the steps properly; in most of these cases people did not repeat the process after running the IDML fix on the first problem files.

     

    The other workarounds, such as exporting individual problem documents separately and using replace pages in Acrobat to insert them, or printing a .PS file and distilling it, are great if you (1) have Acrobat and (2) don't need the interactive features to be preserved.

     

    In most of the cases I've seen or read about, the problem has involved files updated from previous versions of InDesign. I could be wrong about this. However, contrary to what SimonVG posted, in my experience and in the experience of several other people, recreating the book file from scratch in CS5.5 has not made any difference. It certainly could be worth a try, and if it helps, that would be great! but it did not help in my case or in several other cases I'm familiar with.

     

    I originally ran into this problem and wrote it up on my site on June 1, 2011. I've since tried to keep that article up-to-date. I just updated it again today to include all the relevant information from this thread, and added another link to this thread as well. You can see the article here:

     

    http://www.creativeprogression.com/indesign-book-pdf-export-problem/

     
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  • Currently Being Moderated
    Dec 4, 2011 12:35 AM   in reply to macromac

    OMG! I cannot belive this problem even exists and even still exists!

     

    I have the most recent version of InDesign and have been doing an annual report for a few months now and am just getting the file ready for print. LUCKY that I was doing a task in which I had to ceck the page numbers that I stumbled appon this issue!

     

    THIS COULD HAVE COST ME THOUSANDS OF DOLLARS!

     

    What the hell!?

     
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  • Currently Being Moderated
    Dec 4, 2011 5:47 AM   in reply to McShaman179

    Failure to set the indiviual documents to section numbering can cause problems, too.

     
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  • Currently Being Moderated
    Dec 23, 2011 10:03 AM   in reply to Peter Spier

    I found a solution that works. The problem seems to reside on the master pages, so if you take the text block that holds the page number from the master page and paste it in place on each page (fill with paper color to block the master items), the page numbers then pdf perfectly. This saves you the trouble of having to idml and resave the files. Hope it helps!

     
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  • Currently Being Moderated
    Dec 26, 2011 1:18 AM   in reply to macromac

    Hello,

    Got the same problem on the Middle East version 5.5, glad to see it's not an ME issue but what we call US verison.

    Obviously it's a serious bug. I have lot's of books with hunderds of pages, I will just close each file seperately.

    Hoping there is a solution.

     

    all the best,

    Shlomit

     
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  • Currently Being Moderated
    Dec 28, 2011 6:31 PM   in reply to Shlomit Heymann

    Same problem here, its pretty disappointing that Adobe has regressed in such a key feature, and to let this bug drag on… I've just been exporting each document separately and then merging the .pdf files and haven't yet noticed any problems, its annoying but it should get me through until they patch the bug or release CS6.

     
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  • prepress girl
    14 posts
    Feb 17, 2011
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    Dec 29, 2011 11:58 AM   in reply to macromac

    Huh. If I duplicate the text box on the master page that has the page numbering in it, the DUPLICATE is fine, but the "original" page numbers still number incorrectly! Curiouser and curiouser...

     
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  • Currently Being Moderated
    Dec 29, 2011 12:10 PM   in reply to prepress girl

    I have this problem and it HAS cost me money because I didn't find out about it until it got to the printer. Pretty soon I'll be paying more in fixes than the program actually cost me to purchase.

     

    In my case, I have ID CS5.5 (7.5.2) and created a book with about 30 chapters. It looked fine in ID, but exporting to PDF caused three chapters to repeat the even-numbered page numbers throughout that chapter. (Each chapter was built using the same template -- most chapters are fine, but some are not.) I fixed this by going into the Master page for that chapter, deleting the offending page number reference, copying the one that worked (on the odd-numbered side of the page), and pasting it on the even-numbered side. This seemed to fix the problem.

     

    But being a small press without a lot of capital, this sucks.

     
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  • Currently Being Moderated
    Dec 29, 2011 12:10 PM   in reply to prepress girl

    Sorry, I didn't mean to imply that you duplicate the text box on the master pages, you duplicate the text boxes to each individual "live" page (you can even remove the master item if you want). I had limited success fixing this by synching the Master Pages and variables from a chapter that had working page numbers. I think the bug is either on the master page or in the variable definition, however moving the page number to the actual page clears the issue very consistently.
    Should mention that this works with the US and ME versions. We run both.

     
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  • prepress girl
    14 posts
    Feb 17, 2011
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    Dec 29, 2011 12:54 PM   in reply to Graphic Extensions

    No, I got that bit... was just playing about trying to "save" the Master Page numbering, since copying + pasting onto each page seems to defeat the purpose of Master Pages! LOL!

     
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  • John Hawkinson
    5,572 posts
    Jun 25, 2009
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    Dec 29, 2011 12:54 PM   in reply to RobotGod

    Some carefully hedged speculation

     

    If we were to imagine that, in the best of all possible worlds, Adobe has worked hard to fix this problem and it will be fixed in a future patch release of CS5.5 (I think that is a good assumption in this case), then if we look at the semi-public precursor announcements to releases, we would see that the latest CS5.5 patch release candidate was birthed on December 12, and they generally take about a month to bake before seeing public release, though everything takes longer around the holidays.

     

    So one might be optimistic about a potential fix for this the second week in January or so.

     
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  • John Hawkinson
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    Jun 25, 2009
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    Jan 12, 2012 11:26 PM   in reply to John Hawkinson

    if we look at the semi-public precursor announcements to releases, we would see that the latest CS5.5 patch release candidate was birthed on December 12, and they generally take about a month to bake before seeing public release, though everything takes longer around the holidays.

     

    So one might be optimistic about a potential fix for this the second week in January or so.

    Unfortunately it looks like another release candidate was cut today (see above link), so please reset the optimism for the 2nd week in February.

     
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  • Currently Being Moderated
    Jan 22, 2012 1:01 PM   in reply to John Hawkinson

    It would be fine if this bug could be fixed too

     
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  • Currently Being Moderated
    Feb 29, 2012 10:39 AM   in reply to macromac

    I just wanted to add that no only the page number is wrong, but also section markers.

    The problem does not show up in CS5 only 5.5. I have left some jobes in this version.

    My only solution was the export each file sepreately and combine them all via acrobat pro.

    this makes me really sad

     
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  • Currently Being Moderated
    Apr 2, 2012 7:54 AM   in reply to macromac

    I recently developed this problem, too. US InDesign 5.5 v7.5.2; Mac 10.6.8; export smallest file size; booked file of 18 documents, each with 22 pages or less. Happy to find workarounds but disappointed there is no cure yet.

     
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  • John Hawkinson
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    Jun 25, 2009
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    Apr 2, 2012 7:56 AM   in reply to Liz_P

    Happy to find workarounds but disappointed there is no cure yet.

    Funny you should ask, Liz_P.

     

    More carefully hedged speculation

     

    Over in the semi-public precursor announcements to releases, this morning (Apr. 2) there was an update: "InDesign Family CS5.5 7.5.3 dot release tentatively scheduled for 4/30/2012."

    So, if we take that at face value, and again assume that the bug likely to have been fixed (something I think is likely given its severity), then we could assume that this bug fix is tentatively scheduled to be released at the end of this month.

     
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  • Currently Being Moderated
    Apr 2, 2012 8:04 AM   in reply to John Hawkinson

    How tentatively encouraging.

     

    Thanks for your quick response, John!

     
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  • John Hawkinson
    5,572 posts
    Jun 25, 2009
    Currently Being Moderated
    May 2, 2012 11:50 PM   in reply to John Hawkinson

    "InDesign Family CS5.5 7.5.3 dot release tentatively scheduled for 4/30/2012."

    So, if we take that at face value, and again assume that the bug likely to have been fixed (something I think is likely given its severity), then we could assume that this bug fix is tentatively scheduled to be released at the end of this month.

    A few days late, but it seems to be out! The release notes list:

     

    Import / Export: Wrong page number on export book to PDF [2940448]*

     
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  • Currently Being Moderated
    May 9, 2012 1:13 PM   in reply to John Hawkinson

    I just installed the 7.5.3 update and it seems to have solved the page number issue on my problematic book from last year. Woohoo! Thanks for the info, John, and glad this issue finally made it to the top of Adobe's priority list.

     
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