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Photoshop CS4-MacBook Pro: Keyboard freeze

Jul 1, 2009 5:32 PM

Have a new MacBook Pro 17 inch. The one before the new ones a few weeks ago. What happens I usually am using the cloning tool and trying to use shortcuts for the commands when I realize it won't take the shortcuts because the keyboard isn't working. The mouse still works because I'm able to go in and manually select the commands. However, once it happens in Photoshop, the keyboard won't work for anything....naming to save files, email, Illustrator....nothing. So I have to restart.

So far I have:

Made sure all the updates and firmware are on the MacBook Pro

Updated Photoshop

Deleted Photoshop preferences

Ran Extended Apple Hardware Test- Passed

SMU reset on MacBook Pro

Will reinstall photoshop but wanted to see if anybody else had any ideas.

Thanks

 
Replies
  • Currently Being Moderated
    Jul 1, 2009 7:01 PM   in reply to tcsanders3

    I have the same notebook, and no problems.

     

    My guess is that you have a bad keyboard or support chip related to the keyboard.

     
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  • Currently Being Moderated
    Aug 8, 2009 8:51 PM   in reply to tcsanders3

    I am suffering the same problem....

     

    Keyboard freezes when using the Clone tool in Adobe CS4 Photoshop.

     

    It freezes as soon as you 'Option' click to select the 'sample from' area.

     

    Mouse still works and track pad still fine, just all keys on the laptop no longer function. Pressing the caps lock key on and off is the give away, as the little green light on the key does not illuminate.

     

    I'm using a MacBook Pro 2.4 GHz Processor Core 2 Duo, with 4 GB Ram, 667 Mhz.

     

    System software is: Mac 10.5.7.   Photoshop is CS4 - Version 11 (Full extended version).

     

    Very frustrating, cause the Clone tool is just so handy. Been using it for years.

     

    If anybody else is suffering the same fate, or has a work around solution, please post it here, or email me through the 'contact member' option.

     

    Thanks for reading.

     

    Cheers

     
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  • Ramón G Castañeda
    11,247 posts
    Jul 27, 2006
    Currently Being Moderated
    Aug 8, 2009 10:00 PM   in reply to iisuddhhsa

    Did you read post #1?

     

    It suggests it could be a hardware defect in your machine.

     
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  • Currently Being Moderated
    Aug 8, 2009 11:14 PM   in reply to Ramón G Castañeda

    Yeh, read that, but I don't think so.

     

    Hopefully somebody else will come forward on the forum and give a work

    around, or reason why.

     

    Stay tuned !

     

    Cheers

    James

    Brisbane, AU

     

     

    From: Ramón G Castañeda <forums@adobe.com>

    Reply-To: <clearspace-1747263809-482137-2-2165342@mail.forums.adobe.com>

    Date: Sat, 08 Aug 2009 23:00:25 -0600

    To: "JamWest ." <jamwest@hotmail.com>

    Subject: Re: Photoshop CS4-MacBook Pro: Keyboard freeze Photoshop CS4-MacBook Pro: Keyboard freeze

     

    Did you read post #1?

     

    It suggests it could be a hardware defect in your machine.

    >

     
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  • Ramón G Castañeda
    11,247 posts
    Jul 27, 2006
    Currently Being Moderated
    Aug 8, 2009 11:37 PM   in reply to iisuddhhsa

    iisuddhhsa wrote:

     

    Yeh, read that, but I don't think so.

     

    Oh!  One of Adobe's top engineers tells you so but you "don't think so"?  Nice.  Why bother posting then? 

     
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  • Currently Being Moderated
    Aug 9, 2009 2:59 AM   in reply to Ramón G Castañeda

    So did you get your fixed ?? Was it a chip related problem ??

     

     

    From: Ramón G Castañeda <forums@adobe.com>

    Reply-To: <clearspace-1319006249-482137-2-2165459@mail.forums.adobe.com>

    Date: Sun, 09 Aug 2009 00:37:18 -0600

    To: "JamWest ." <jamwest@hotmail.com>

    Subject: Re: Photoshop CS4-MacBook Pro: Keyboard freeze Photoshop CS4-MacBook Pro: Keyboard freeze

     

     
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  • Currently Being Moderated
    Sep 17, 2009 7:11 PM   in reply to tcsanders3

    Having the same problem.

     

    CS4 and Last Gen MacBook Pro.

     

    It happens with both the Clone tool and occasionally with the Transform tool if using keyboard shortcuts.

     

    Not all keys fail to respond. The ESC key still works becuase I can use the touchpad to enable a tool and use escape to exit the tool. Rebooting the computer resolves the issue.

     

    I have a hard time believing that it is a hardware issue since this ONLY happens with Photoshop, and ONLY when using the Clone tool and Transform (only if zoomed in) and is happening to more than just one person.

     

    This needs looking in to.

     
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  • Currently Being Moderated
    Jun 9, 2010 10:02 AM   in reply to tcsanders3

    Is this a problem everyone is still having?

    I have a MBP 17" early 2009 model, and I can't tell you what it is in PS CS4 that kills my keyboard, but it does.

     

    Can't use the finder to rename anything or use key commands.

     

    I put in a call to apple 4 mos. ago and they authorized a keyboard replacement, but I never did it.

    That was before I found the problem was reproducible with PS (I had thought it was random and

    had not noticed the correlation at that time).

     

    My "cure" is to quit photoshop. Then move some windows around swap between windows of open apps

    a time or two and the keyboard should come back and be ok. Till you launch PS again.

     

    It's definitely a pain.

    I didn't think it was a hardware issue, but... if it's only on some particular MBP 17's... maybe it is?

     

    Any thoughts?

    Am I the only one left toughing it out?

    Does the 11.0.2 (or whatever) update fix it?

    Does the same thing happen in CS5?

     

    I also still have the problem with the windows being "stuck" when opening an image after PS4 is open.

    You get the "resizing" arrows only, but you can't move the window (have to go to window=>document and

    select the open document there to "select" the window which "releases" it so you can deal with it.)

    Also, using the one layout tool to splatter windows all over the screen will release them but makes

    an un-useful mess on this smallish monitor.

     

    Anyone with similar issues willing to discuss? Rant? Share a fix?

     
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  • Currently Being Moderated
    Jun 9, 2010 10:20 AM   in reply to Pictrix

    2 people have reported keyboard problems, that's all.

     

    Photoshop has nothing in it that could change the keyboard behavior outside of Photoshop.

    (and the OS is supposed to prevent that sort of thing)

     

    Thousands of people are using Photoshop on MBP 17" without any such problems.

     

    If it really is related to Photoshop, then a bug in a third party plugin or the OS are my only guesses.

    But I doubt that it is directly related to Photoshop, and that Photoshop is just triggering a problem that already exists elsewhere.

     
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  • Currently Being Moderated
    Jun 9, 2010 10:57 AM   in reply to Chris Cox

    Well, I don't have much 3rd party stuff installed at all at this point, so I suppose it shouldn't take long to

    determine if any trickery is going on with that.

     

    Guess I'll go see what I find...

     

     

    PS-- Chris:  Haven't chatted with you online in years   You probably don't remember me from waaay back

    when AOL featured company forae. Good to see you're still around!

     
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  • Currently Being Moderated
    Jun 9, 2010 3:44 PM   in reply to Pictrix

    I tend to agree with the Adobe Engineer.

     

    Since my original post, nearly a year ago, I¹ve bought a 27² desktop Mac and

    the problem is non-existent on there.

     

    However the problem remains on my 15² MacBook Pro.  Even after upgrading to

    the latest Snow Leopard.

     

    I have discovered a work around though...

    - If you keep clicking rapidly with the clone tool around the same spot for

    about 20 ­30 clicks, the keyboard will eventually un-freeze again.

    This avoids having to quit everything and restart, which is what I used to

    have to do. Not as frustrating !

     

    Hope this helps.

     

     

     

     

     

    From: Pictrix <forums@adobe.com>

    Reply-To: <clearspace-39844720-482137-2-2881481@mail.forums.adobe.com>

    Date: Wed, 09 Jun 2010 11:57:58 -0600

    To: "JamWest ." <jamwest@hotmail.com>

    Subject: Re: Photoshop CS4-MacBook Pro: Keyboard freeze Photoshop CS4-MacBook Pro: Keyboard freeze

     

    Well, I don't have much 3rd party stuff installed at all at this point, so I

    suppose it shouldn't take long to

    determine if any trickery is going on with that.

     

    Guess I'll go see what I find...

     

     

    PS-- Chris:  Haven't chatted with you online in years   You probably don't

    remember me from waaay back

    when AOL featured company forae. Good to see you're still around!

     
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  • Currently Being Moderated
    Nov 13, 2011 1:31 PM   in reply to tcsanders3

    I had this same problem the past days on a 2010 MacBook Pro with OS X 10.6.8. While working in Photoshop using the pen tool or the clone tool, at some moment the keyboard would stop working. No clue about the cause, but the symptoms where the same as described in this topic.

     

    Restarting the MBP fixed the issue, but it would come back. Reinstalling the 10.6.8 Combo Update and repairing disk permissions did not help.

     

    Then I noticed something strange: whenever it happend, I would hear a sound in the background, like 4 "clicks".

    So I checked the System Preferences for Universal Access. The tab "Mouse & Trackpad" has an option "Press the Option key five times to turn Mouse Keys on or off". This option was enabled and mouse keys where On.

    Pressing the Option key 5 times switched Mouse Keys off and produced the clicking sound again.

    Now the keyboard started working again.

     

    In retrospect, it all makes sense. When using the pen tool or clone tool, I use the Option key a lot with short repeated intervals. Short enough to trigger the Mouse Keys.

     

    Now the setting to press the Option key five times is disabled and all seems to be working fine again.

     
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  • Currently Being Moderated
    Nov 13, 2011 3:44 PM   in reply to ToefjeKunst

    Hey!

     

    I almost forgot about this thread, but I ultimately did get the issue "fixed".  (I had 2 PS issues, the keyboard and then the one about newly-opened windows being "unselectable" to edit).

     

    Apple tech (in person) couldn't figure it out, but the fix turned out to be turning off SPACES (or at least never using them). Subsequently, an upgrade to SL 10.6.8 cleared both issues and I am able to use spaces again.

     

    I only figured it out stumbling upon a thread elsewhere that pointed out the spaces issue, and sure enough, after turning it off I never lost use of the keyboard again.

     

    Must have beens some gremlins deep down in system I guess.

     

    It has been nice having my finder (and Spaces!) back since the upgrade though.

     

    PS:

    I'd mark this as answered (more than one possible answer) but I'm not seeing a way to do it. Oh well.

     
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