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nbervoet

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The upload has failed. [svr.Unknown]

Nov 14, 2011 2:27 AM

Hi,

When I try to update an article, I'm getting the same message over and over: The upload has failed. [svr.Unknown]

I've tried everything, I've uninstalled everything and updated everything and so on, but nothing works...

I'm from Belgium, maybe the servers in Europe are having some problems?

Thanks...

Nick

6358 Views 70 Replies Latest reply: Victor Kharakhnin, Nov 17, 2011 11:25 PM

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1. Henrik Lideberg,

Nov 14, 2011 4:18 AM in reply to nbervoet

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Hi,
same thing here.
I'm from Sweden.

Is it a European issue?

/Henrik

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2. mobly,

Nov 14, 2011 6:21 AM in reply to Henrik Lideberg

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just had the same issue from the UK

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3. stellapr,

Nov 14, 2011 6:39 AM in reply to nbervoet

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The same here, in Brasil

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4. John J Metzger,

Nov 14, 2011 7:01 AM in reply to stellapr

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No problems in the USA. IS it still happening in other geographies?

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5. Henrik Lideberg,

Nov 14, 2011 7:03 AM in reply to nbervoet

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I can update some of my folios from Sweden.
But get [svr.unknown] on some.

Henrik

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6. John J Metzger,

Nov 14, 2011 7:23 AM in reply to Henrik Lideberg

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Is thi sproblem specific to updating or are people getting the same error trying to create new articles? We are trying to replicate the problem with Adobe outisde USA but any information provided here would be useful.

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7. Henrik Lideberg,

Nov 14, 2011 7:25 AM in reply to John J Metzger

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From Sweden i was able to create new folio and new article.
Still, updating some of my existing folios results in [svr.Unknown]

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8. John J Metzger,

Nov 14, 2011 7:28 AM in reply to Henrik Lideberg

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Thanks...that will help us diagnose the problem.

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9. apreaze,

Nov 14, 2011 7:43 AM in reply to nbervoet

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Same issue here from Taiwan, can not upload nor create and the error code is also a [svr.Unknown]

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10. Henrik Lideberg,

Nov 14, 2011 7:45 AM in reply to apreaze

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Hi!

I have the Patch installed, http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=5225&fileID= 4859
don't know that's why i can upload and update som of my folios?

/Henrik

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11. stellapr,

Nov 14, 2011 9:08 AM in reply to John J Metzger

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I can create new folios but cannot import the articles

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12. John J Metzger,

Nov 14, 2011 9:12 AM in reply to Henrik Lideberg

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Ok, we can see this failing in the logs but it's not happening across a specific geography and we can't get it to happen with in house content. We're looking for someone that is willing to hop on a connect session with our engineers to help diagnose the problem. If you can get this to repeatedly happen with a piece of content, please private message me on the forum and we will schedule some time for you to talk with our engineers to help diagnose the problem.

Just for our knowledge, Is this consistent across a single version of InDesign (CS 5.5 or CS5)? Those of you seeing this error please repond with the version of InDesign you are using.

Thanks

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13. nbervoet,

Nov 14, 2011 9:32 AM in reply to John J Metzger

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Hi,

I'm using CS5. When I try to upload or update a small article with no interaction or a cover, everything goes well. But a larger article gives the error: The upload has failed...

Nick

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14. stellapr,

Nov 14, 2011 10:08 AM in reply to John J Metzger

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CS5

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15. Nina_Storm,

Nov 14, 2011 11:10 AM in reply to John J Metzger

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CS5 (Denmark)

Nina Storm

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16. mobly,

Nov 14, 2011 11:17 AM in reply to John J Metzger

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Hi John
as per PM, I can replicate the error quite easily, remove the 34mb audio file and the folio updates, put it back in and it fails.
I'm on Mac CS5 just updated the folio builder today and viewer builder (but that has nothing to do with this I'm sure)
I'll try with an image, just to make the file a bit bigger...

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17. Nina_Storm,

Nov 14, 2011 12:34 PM in reply to Nina_Storm

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I followed the tip here:

http://forums.adobe.com/message/4023852#4023852

I followed the description several times on my workstation - no success.
At home I did the same but without (1) removing the "Digital Publishing" in Adobe Extension Manager.
And now everything seems ok on my home macbook (CS5).

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18. Frans van der Geest,

Nov 14, 2011 12:35 PM in reply to nbervoet

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Same here, problems adding a second (vertical) page to an article that already has a horizontal page. Worked fine a week ago, now a resource/file problem dialog. Can not update some(!) articles as well, same resource/file not found problem.
Os X 10.7.1, InDesign CS5.5, Dutch, latest folio producer tools (3 oct) and latest Folio Buildet panel (10 oct). Netherlands.
Problems for me began after the update of the Folio Builder panel...

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19. mobly,

Nov 14, 2011 12:41 PM in reply to nbervoet

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what I've found is that adding a .psd file also gave me an error, deleted that and it updated OK. Then added a .png file, and it updated OK. The .psd file wasnt that big, so could there be a problem with certain file types?
Alistair

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20. John J Metzger,

Nov 14, 2011 1:42 PM in reply to mobly

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Can people hitting this error send me the paths to the files on your machine? We beleive we've isolated this down to certain unicode characters in the path that are not getting encoded correctly, thus impacting the system when it tries to insert the path inside the folio. We suspect that most of these characters are in paths in non english machines thus why it appeared to be a geographic specific problem initially.

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21. Leo Cortes,

Nov 14, 2011 1:55 PM in reply to John J Metzger

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Hello John:

Here is a picture of the path we have setup for the Folio Builder.. It was working fine before the 1.1.7 update and now it shows an [svr.unknown] error.

Saludos

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22. John J Metzger,

Nov 14, 2011 1:58 PM in reply to Leo Cortes

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Can you send the entire path? something like /Users/jmetzger/documents/test folio/ or c:/my docs/test folio...

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23. John J Metzger,

Nov 14, 2011 2:05 PM in reply to John J Metzger

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This has been traced to an issue with the InDesign file name containing extended characters. The team is investigating the cause and working on a solution but for now the workaround is to recommend that customers use ASCII characters for naming files.

Please let me know if you are experiencing both the scv.unknown and/or could not located In Design source file on InDesign files that do not have extended characters.

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24. Leo Cortes,

Nov 14, 2011 2:08 PM in reply to John J Metzger

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Here it is the full path:

/Users/leo/Documents/DPS Projects/Oceans Book/Capitulo 2/

Thanks for your quick answer.. We need to go live tomorrow and time is scarce..

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25. mobly,

Nov 14, 2011 2:12 PM in reply to John J Metzger

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I'll check in the morning, but all my files are english, cant remember the file names, but I know the mp3 file was in a links folder within the article folder that contains the .indd files.
Alistair

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26. mobly,

Nov 14, 2011 2:16 PM in reply to Leo Cortes

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try removing the spaces in your file names, shouldnt make a difference, but sounds like the errors could be down to something basic like that!
Alistair

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27. John J Metzger,

Nov 14, 2011 3:47 PM in reply to mobly

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To be precise, any character outside of 7-bit ASCII anywhere in the file name or path would cause this problem.

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28. JRD-DESIGN,

Nov 15, 2011 3:36 AM in reply to John J Metzger

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Only strange character in a path for my files is an underscore (_).
This did however occur after I formatted my mahcine, resintalled all apps & restored all files (so exactly same directory as before).

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29. mobly,

Nov 15, 2011 3:58 AM in reply to JRD-DESIGN

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I use underscore (_) a lot folder names, file names. Is that outside of 7-bit ASCII??

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30. Henrik Lideberg,

Nov 15, 2011 4:01 AM in reply to mobly

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Mobly, no it's not.

http://www.neurophys.wisc.edu/comp/docs/ascii/ascii-printable.html

/ Henrik

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31. Frans van der Geest,

Nov 15, 2011 4:05 AM in reply to nbervoet

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Could it, maybe (I'm guessing here) have something to do with corrupted temporary folio files from the latest Folio Builder panel on local disks (the ones in the 'dmp' temporary folder)???

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32. stellapr,

Nov 15, 2011 6:58 AM in reply to John J Metzger

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Hi John, my problem came after I updated the Folio Builder and Folios that was ok and published I also can't update now.

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33. John J Metzger,

Nov 15, 2011 7:41 AM in reply to stellapr

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Thanks for the info. It appears we are chasing 2 problems. We hope to have a folio builder panel fix out by EOD today for the high ascii one and will distribute privately to people that are broken. I'll post the location of the new panel installer to this thread. If you could test it and let me know if you are still encountering issues updating articles I'd appreciate it. If you still have problems after the panel update and are willing to work with us to help diagnose the problem, respond here and I'll PM you for contact info and a best time.

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34. reyhan.grafik,

Nov 15, 2011 7:49 AM in reply to stellapr

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Same issue here. in Turkey. Can not upload nor create and the error code is also a [svr.Unknown] CS5.5

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35. TommyDMC,

Nov 15, 2011 6:27 PM in reply to nbervoet

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I'm also having the same problem. I'm based in Australia

And this where my file is /Users/thomas.dirnberger/Desktop/mccann creds

I'm using CS5

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36. Frank Memhardt,

Nov 16, 2011 5:14 AM in reply to nbervoet

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Same problem in Germany. CS5 and latest version of Folio Builder...

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37. mooniac_1983,

Nov 16, 2011 5:49 AM in reply to nbervoet

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Hi folks,

same problem here. Mac. CS5. Germany. I did the latest update. folio builder did not work after that. only showed up as %Menu_Name in the panel.

i did the workaround kindly provided by Henrik here: http://forums.adobe.com/message/4029089#4029089

but only got it working after leaving out step 5.

The Folio builder panel is there yet. but updating a folio with a new article gives the error svr.Unknown

PS: Oh and while you are working on the panel anyway. maybe you can try to integrate a way to update several articles in a folio at once. and maybe a way to open the indesign file by clicking on an article in the folio.

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Nov 16, 2011

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38. Alexandre (Alex),

Nov 16, 2011 8:50 AM in reply to John J Metzger

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Hi John, i'm from Brasil - São Paulo. Andy Zivic was here last week, he'll remember the Affero. we have signed the Digital Publishing Suite Enterprise Edition

i have the same problem here. i use Mac with Lion and CS5.5

I did the latest updates:

- Folio Builder panel for Macintosh - Version 1.1.7.1 date: 11/14/2011
- Folio Producer tools for Macintosh - Version 1.7.0 date: 11/15/2011

and the same message appears when I upload the folio:

The upload has failed.
[svr.Unknown]

Can you help me? What should i do?

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39. John J Metzger,

Nov 16, 2011 9:21 AM in reply to Alexandre (Alex)

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we are currently testing a new version of the folio builder panel that fixes this bug. I will reply to this post when it is available. I expect it today.

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