Adobe Forums: No sign of Flash Player after install

dishman99Calculating status...

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No sign of Flash Player after install

Oct 4, 2011 9:42 PM

#with #not #black #flash #browser #windows #screen #7 #system #player #does #64bit #work #any #operating

I have tried to uninstall Flash Player (using the Adobe uninstall program, deleting Flash directories and rebooting) and install it again and when I use any webpage with flash I do not see the flash player. Flash does not work with any browser. Youtube does not work, in Firefox I get a black screen. If I do the https:// with Youtube it does work. When I go to the http://www.adobe.com/software/flash/about/ page, I see nothing. When I check the add-on managers I see the plugin in Firefox and extension in IE. My understanding is that Flash is built in to Chrome, so I do not understand how it could not work. I don't see Gloval settings panels at macromedia.

Operating System: WIndows 7 64bit

Browsers: IE 9.0 not 64 bit, Firefox 6.02, Google Chrome

Flash Player: Shockwave Flash 11.0.1.152 (flashplayer_11_ax_debug_32bit.exe)

Virus Protection: CA Security Center 7.0.0.279

I have tried some of the troubleshooting including going into the settings in IE checking for Active X Filtering, checking the flash settings in control panel, turned off my virus protection and firewall etc.

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marv70,

Oct 5, 2011 9:46 PM

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I was having the same problem using Internet Explorer—try the same with Firefox if you can and this is how I solved it. This worked for me—it may not work for you.
First go to http://get.adobe.com/flashplayer/ and install Adobe Flash Player for your computer.
Click to open Internet Explorer.
Click the Tools button , and then click Manage add-ons.
Under Add-on Types, click Toolbars and Extensions.
Under Show,
To display a complete list of the add-ons on your computer, click “All add-ons” on the left bottom under “Show”.
Under “Name” go to “Adobe Systems Incorporation” select “Shockwave Flash Object” right click on “Disabled” and click on “Enabled”
Also make sure “Shockwave ActiveX” is also “Enabled:
When you're finished, click Close.
marv70

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Pat Willener,

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Oct 5, 2011 10:22 PM

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What files do you have in folder C:\Windows\syswow64\Macromed\Flash?

Can you list the contents of file FlashInstall.log in that folder?

dishman99 wrote:

Flash Player: Shockwave Flash 11.0.1.152 (flashplayer_11_ax_debug_32bit.exe)
Is there any reason why you use the debug version of Flash Player? If you do not debug Flash content, you better download the standard version from http://forums.adobe.com/thread/909550

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dishman99,

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Oct 11, 2011 8:49 PM

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Marv, I tried your suggestion, in IE, Shockwave Flash Object was "Enabled". Thanks for the try. I did not see Shockwave ActiveX??

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dishman99,

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Oct 11, 2011 9:01 PM

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Get W.. I tried your suggestion of using the regular flash 11, removing the flash using the flash uninstaller and the directory and then installing "install_Flash_player_11_active_x_64bit.exe". It still does not work. Here is the log:

=O====== M/11.0.1.152 2011-10-12+02-26-57.920 ========
0000 [I] 00000010 "C:\Users\Spencer\AppData\Local\Temp\42CF.dir\InstallFlashPlayer.exe" -install -skipARPEntry -iv 1
0001 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/11.0 2
0002 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0003 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0004 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
0005 [I] 00000013 C:\Windows\SysWOW64\Macromed\Flash\Flash11c.ocx
0006 [I] 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil11c_ActiveX.exe
0007 [I] 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil11c_ActiveX.dll
0008 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
=X====== M/11.0.1.152 2011-10-12+02-26-59.184 ========

Thanks for the look

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marv70,

Community Member

Oct 12, 2011 9:56 AM

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This worked for me—I hope it will work for you, but there is no guarantees that it will work for you. I am old and almost blind and know very little about this stuff, but this worked for me.
I have 32bit computer and you have a 64bit—maybe that is why it does not work with your computer??? I hope an Adobe support will help you soon.
There seems to be a bug in the installing of the new Adobe Flash Player 11 that leaves this add on (“Shockwave Flash Object”) disabled. The result is that when you need it for video content—you get the message to install Adobe Flash Player again, even if you know that you just installed it and it said successfully. After I enabled (“Shockwave Flash Object”) - Flash player works fine.

This what I did to enable (“Shockwave Flash Object”)First go to http://get.adobe.com/flashplayer/ and install Adobe Flash Player for your computer.Click to open Internet Explorer.
Click the Tools button , and then click Manage add-ons.
Under Add-on Types, click Toolbars and Extensions.
Under Show,
To display a complete list of the add-ons on your computer, click “All add-ons” on the left bottom under “Show”.
Under “Name” go to “Adobe Systems Incorporation” select “Shockwave Flash Object” right click on “Disabled” and click on “Enabled”
Also make sure “Shockwave ActiveX” is also “Enabled":
When you're finished, click Close.

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Pat Willener,

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Oct 12, 2011 10:17 PM

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Go to http://forums.adobe.com/thread/909550 and download
the 64-bit uninstaller
both 64-bit installers
then close all browser windows and run the downloaded uninstaller, followed by the installers.

Does it work now? If not, please list again all files you have in the install folder, and the contents of FlashInstall.log

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dishman99,

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Oct 16, 2011 2:59 PM

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1. I ran "uninstall_flash_player_64bit.exe"
2. Deleted C:\Windows\SysWOW64\Macromed
and C:\Windows\System\Macromed
3. Rebooted.
4. install_flash_player_11_plugin_64bit.exe
5. install_flash_player_11_active_x_64bit.exe
Got the log from this website:
C:\Windows\System32\Macromed\Flash
=O====== M/11.0.1.152 2011-10-16+20-24-15.400 ========
0000 [I] 00000010 "C:\Users\Spencer\Downloads\install_flash_player_11_active_x_64bit.ex e"
0001 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/11.0 2
0002 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0003 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/11.0 2
0004 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0005 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0006 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
0007 [I] 00000013 C:\Windows\system32\Macromed\Flash\Flash64_11_0_1.ocx
0008 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_0_1_ActiveX.exe
0009 [I] 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_0_1_ActiveX.dll
0010 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0011 [I] 00000011 1
=X====== M/11.0.1.152 2011-10-16+20-24-26.866 ========
?=O====== M/11.0.1.152 2011-10-16+20-24-32.549 ========
0000 [I] 00000010 "C:\Users\Spencer\Downloads\install_flash_player_11_plugin_64bit.exe"
0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2
0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0003 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2
0004 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0005 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0006 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2
0007 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2
0008 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2
0009 [W] 00001036 Software\Mozilla\Thunderbird\extensions/Plugins 2
0010 [W] 00001036 Software\Opera Software/Last CommandLine 2
0011 [W] 00001036 Software\Opera Software/Last CommandLine 2
0012 [W] 00001036 Software\Opera Software/Plugin Path 2
0013 [W] 00001036 Software\Opera Software/Plugin Path 2
0014 [I] 00000014 C:\Windows\system32\Macromed\Flash\NPSWF64_11_0_1.dll
0015 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_0_1_Plugin.exe
0016 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0017 [I] 00000011 1
=X====== M/11.0.1.152 2011-10-16+20-24-41.940 ========
______________________________________________________________________ __________________
This was in the c:\windows\system\Macromed\Flash
directory
=O====== M/11.0.1.152 2011-10-16+20-24-22.654 ========
0000 [I] 00000010 "C:\Users\Spencer\AppData\Local\Temp\D106.dir\InstallFlashPlayer.exe" -install -skipARPEntry -iv 1
0001 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/11.0 2
0002 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0003 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0004 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
0005 [I] 00000013 C:\Windows\SysWOW64\Macromed\Flash\Flash11c.ocx
0006 [I] 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil11c_ActiveX.exe
0007 [I] 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil11c_ActiveX.dll
0008 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
=X====== M/11.0.1.152 2011-10-16+20-24-24.791 ========
?=O====== M/11.0.1.152 2011-10-16+20-24-38.165 ========
0000 [I] 00000010 "C:\Users\Spencer\AppData\Local\Temp\CFC.dir\InstallFlashPlayer.exe" -install -skipARPEntry -iv 1
0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2
0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0003 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0004 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2
0005 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2
0006 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2
0007 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2
0008 [W] 00001036 Software\Mozilla\Thunderbird\extensions/Plugins 2
0009 [W] 00001036 Software\Opera Software/Last CommandLine 2
0010 [W] 00001036 Software\Opera Software/Last CommandLine 2
0011 [W] 00001036 Software\Opera Software/Plugin Path 2
0012 [W] 00001036 Software\Opera Software/Plugin Path 2
0013 [I] 00000014 C:\Windows\SysWOW64\Macromed\Flash\NPSWF32.dll
0014 [I] 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil11c_Plugin.exe
0015 [I] 00000017 C:\Windows\SysWOW64\Macromed\Flash
0016 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0017 [W] 00001024 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 183
=X====== M/11.0.1.152 2011-10-16+20-24-38.570 ========
______________________________________________________________________ _________________________
Unfortunately, Flash stills does not work. Note I right clicked on the area where flash logo should come up and it said, "Movie not loaded".
I still can't use Youtube unless I put Https:\\ instead of http:\\

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oferkru,

Community Member

Oct 22, 2011 8:21 AM

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I have the same problem.

Configuration:
Operating System: WIndows 7 64bit
Browsers: Firefox 3.6.23
Flash Player: Shockwave Flash 11.0.1.152 debugger

I need debugger for development, using Flash Builder 4.5.

What I did:
Uninstalled then installed FP 11.0.1.152 debugger.
Browsers won't show any flash content.
When I right click onthe flahs area I see its usign FP 11.0.1.152.

C:\Windows\SysWOW64\Macromed\Flash\

=O====== M/11.0.1.152 2011-10-22+14-04-25.558 ========
0000 [I] 00000010 "C:\Users\tqj764\Install\Flash Player 11\flashplayer_11_ax_debug_32bit.exe"
0001 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/11.0 2
0002 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0003 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/11.0 2
0004 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0005 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0006 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
0007 [I] 00000013 C:\Windows\SysWOW64\Macromed\Flash\Flash11c.ocx
0008 [I] 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil11c_ActiveX.exe
0009 [I] 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil11c_ActiveX.dll
0010 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
=X====== M/11.0.1.152 2011-10-22+14-04-30.124 ========

=O====== M/11.0.1.152 2011-10-22+14-04-32.974 ========
0000 [I] 00000010 "C:\Users\tqj764\Install\Flash Player 11\flashplayer_11_plugin_debug_32bit.exe"
0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2
0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0003 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2
0004 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0005 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0006 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2
0007 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2
0008 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2
0009 [W] 00001036 Software\Opera Software/Last CommandLine 2
0010 [W] 00001036 Software\Opera Software/Last CommandLine 2
0011 [W] 00001036 Software\Opera Software/Plugin Path 2
0012 [W] 00001036 Software\Opera Software/Plugin Path 2
0013 [I] 00000014 C:\Windows\SysWOW64\Macromed\Flash\NPSWF32.dll
0014 [I] 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil11c_Plugin.exe
0015 [I] 00000017 C:\Windows\SysWOW64\Macromed\Flash
0016 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0017 [W] 00001024 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 183
=X====== M/11.0.1.152 2011-10-22+14-04-36.964 ========

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dishman99,

Community Member

Oct 24, 2011 6:59 PM

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It still does not work. Also note that I cannot even see the editor to access this forum from my Windows 7 machine with the Flash issue.

Here are the directory contents:

10/16/2011 04:24 PM        11,520,672 Flash64_11_0_1.ocx
10/16/2011 04:24 PM             4,604 FlashInstall.log
10/16/2011 04:24 PM           376,480 FlashUtil64_11_0_1_ActiveX.dll
10/16/2011 04:24 PM           461,984 FlashUtil64_11_0_1_ActiveX.exe
10/16/2011 04:24 PM           461,984 FlashUtil64_11_0_1_Plugin.exe
10/24/2011 08:54 PM                 0 flash_directory.txt
10/16/2011 04:24 PM        11,328,672 NPSWF64_11_0_1.dll

I posted the log earlier. Thanks again for the look.

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Quebusquoi,

Nov 16, 2011 3:30 PM

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From what I've noticed, the uninstaller tool (11.0r1 in my case) doesn't seem to do a good job at removing Flash Player (11.1.102.55 in my case).
I tried many alterations and it seems only to happen when removing the product via Adobe's tool. I didn't get this problem using Add & Remove Programs...
All I had to do is run the installer (install_flash_player_11_active_x_32bit.msi in my case) and you'll have the option to repair or remove.. choose remove.

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No sign of Flash Player after install

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