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kililio
kililio
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Downloading JPGs from Creative Cloud into Collage gives "No supported files to show" error

Dec 2, 2011 11:00 AM

"No supported files to show"

That's the message i get when i try to Download from Creative Cloud , and i uploaded jpg files , i see them on the web but not on my android tablet (xoom)

2007 Views   4 Replies   Latest reply: kililio, Nov 16, 2011 2:48 PM
 
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  • svalentine1
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    1. svalentine1,
    Nov 16, 2011 1:35 PM   in reply to kililio
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    Can you try downloading the images to your tablet then include them in your collage as a test? If that does not work I would suggest testing with a few other jpgs or send me one of them as I can test this for you. You should be able to download the jpg files from the Creative Cloud.

    Scott

     
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  • kililio
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    2. kililio,
    Nov 16, 2011 2:17 PM   in reply to svalentine1
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    okay let me right this wrong,

     

    you need to create a new collage then touch the landscape with a + sign on it ( at the top left of the canvas)

     

    and then select "creative cloud ".

     

    BUT DON'T try to download from Creative Cloud in the welcome screen , i doesn't work this way. 

     
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  • svalentine1
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    3. svalentine1,
    Nov 16, 2011 2:40 PM   in reply to svalentine1
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    Lionel,

      The error you saw for "no supported images" is because there was not any collages uploaded to your Creative Cloud. Once you complete and upload a Collage to the Creative Cloud you will see that you can download the file. To add images to a collage, you are correct that you need to click on the landscape icon with the +. Then you will be able to download the images from your Creative Cloud account. I just tested this as it worked for me.

    Thanks

    Scott

     
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  • kililio
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    4. kililio,
    Nov 16, 2011 2:48 PM   in reply to svalentine1
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    Thank you very much

     

    Lionel,

     

    Sent from my iPhone

     

     

    Le 16 nov. 2011 à 23:40, svalentine1 <forums@adobe.com> a écrit :

     

    Re: No supported files to show

    created by svalentine1 in Adobe Collage - View the full discussion

    Lionel,

     

      The error you saw for "no supported images" is because there was not any collages uploaded to your Creative Cloud. Once you complete and upload a Collage to the Creative Cloud you will see that you can download the file. To add images to a collage, you are correct that you need to click on the landscape icon with the +. Then you will be able to download the images from your Creative Cloud account. I just tested this as it worked for me.

     

    Thanks

     

    Scott

     

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