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rvj43
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Flash Player blank (either all black or all white) on several sites

Nov 19, 2011 10:29 PM

Tags: #ie9 #not_working #flash_player_11 #blank_screen

On a number of sites (one example: www.thedailyshow.com) the Flash video area is blank, either all black or all white.  Flash works on most other sites and on all the Flash ads, including on the pages where the main flash video is blank. (See attached image)

This is on a Win7 HP, 64 bit machine using IE9 and Adobe Flash 11.1.102.55. (more details below)

This has been going on for about two weeks now.  I have done all of the standard stuff:

Turned off Hardware Acceleration, checked the box "Use software rendering instead of GPU rendering"; disabled tracking protection; confirmed that the Shockwave Flash add-on was enabled; temporarily set Security to low; viewed the page in Firefox; uninstalled and reinstalled Adoble Flash; uninstalled Flash and installed Flash 10.3.  Nothing did any good.  I hope someone can help. Thanks

 

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System Information
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   Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110622-1506)
           System Manufacturer: Dell Inc.
       System Model: Inspiron 620
          Processor: Intel(R) Core(TM) i3-2100 CPU @ 3.10GHz (4 CPUs), ~3.1GHz
             Memory: 4096MB RAM

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Display Devices
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          Card name: Intel(R) HD Graphics Family (on board graphics)

 

      Driver Version: 8.15.10.2509
          Driver Date: 8/31/2011       

      WHQL Logo'd: Yes

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Browser

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IE9 (both 64 and 32 bit) Version 9.0.8112.16421
Adobe Flash 11.1.102.55.   

Screenshot - 11_20_2011 , 12_58_48 AM.jpg

6004 Views   10 Replies   Latest reply: Chris Campbell, Nov 21, 2011 3:14 PM
 
Replies
  • Pat Willener
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    1. Pat Willener,
    Nov 20, 2011 5:51 PM   in reply to rvj43
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    You have done almost everything I can think of; the only thing more you could try is to fiddle with the settings at

    http://www.macromedia.com/support/documentation/en/flashplayer/help/se ttings_manager03.html

     

    e.g. allow 3rd-party content, or allow some disk storage for sites that currently don't work.

     
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  • rvj43
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    2. rvj43,
    Nov 20, 2011 7:47 PM   in reply to Pat Willener
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    Thank you.  I already had done that as well as confirmed that ActiveX filtering was off.  I just didn't remember everything that I have done.  I also filed a bug report with Adobe.  I hope some can figure this out.

     
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  • Carl E. Myers Jr.
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    3. Carl E. Myers Jr.,
    Nov 20, 2011 8:02 PM   in reply to rvj43
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    What was installed on your computer about two weeks ago?

    Have you tried pressing F12 and setting the tab to I.E.8 browser mode?

    Have you tried disabling all add-ons except for Flash Player?

    Have you tried the nuclear option of RIES?

     
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  • rvj43
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    4. rvj43,
    Nov 21, 2011 5:36 AM   in reply to Carl E. Myers Jr.
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    «What was installed on your computer about two weeks ago?»

    1) Four Windows 7 updates.  I removed all of them, it did not fix th problem.

    2) Four MS Office updates

    3) The Adobe Flash update.  Prior to that I was using the 64 bit beta which was working fine.

    Also, it's hard to know exactly when this problem started,  It requires me to go to a page where this is a problem so it could have been going on before the above updates (especially 1 and 2)

     

    «Have you tried pressing F12 and setting the tab to I.E.8 browser mode?»

    Yes.  And IE 7 as well.  Sorry I didn't mention this before, but I tried so many things and didn't write them down.  I also confirmed that Java scripting was enabled.

     

    «Have you tried disabling all add-ons except for Flash Player?»

    Yes

     

    «Have you tried the nuclear option of RIES?»

    What is REIS?

     
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  • Carl E. Myers Jr.
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    5. Carl E. Myers Jr.,
    Nov 21, 2011 6:04 AM   in reply to rvj43
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    Reset Internet Explorer Settings, will also wipe out stored passwords.

     
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  • rvj43
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    6. rvj43,
    Nov 21, 2011 6:15 AM   in reply to Carl E. Myers Jr.
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    Not quite nuclear, but certainly a PITA.   Would this have any chance of working considering that switching to Firefox did not solve the problem?

     
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  • Carl E. Myers Jr.
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    7. Carl E. Myers Jr.,
    Nov 21, 2011 6:42 AM   in reply to rvj43
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    Now that you mention that information, no.

     
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  • Carl E. Myers Jr.
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    8. Carl E. Myers Jr.,
    Nov 21, 2011 10:37 AM   in reply to rvj43
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    Have you gone to %appdata%/adobe/ and %appdata%/macromedia/ to delete the Flash Player folder in each?

     
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  • rvj43
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    9. rvj43,
    Nov 21, 2011 12:20 PM   in reply to Carl E. Myers Jr.
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    WOW.  That was it!!!  So simple.  It's a shame I could find this info on the official Troubleshooter site.  It works both in IE9 and Firefox.

     

    I was just about to give you additional information.  I had created a new Test User and tried the sites there and they worked.  I looked for differences in the Startup applications between the two identities and could find any that made a difference,  Apparently the difference was that didn't have any incorrect files in the Flash Player folders.  Well, thanks again.

     
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  • Chris Campbell
    8,779 posts
    May 4, 2010
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    10. Chris Campbell,
    Nov 21, 2011 3:14 PM   in reply to rvj43
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    Good suggestion Carl!  I've updated our video problem FAQ to include this solution.  One thing to note however, instead of deleting the contents of %appdata%/adobe, make sure to only delete %appdata%/adobe/flash player/.  Most of the Adobe app's use this folder and we don't want to step on their data.

     

    How do I troubleshoot and report problems with Flash Player Video?

     

    Chris

     
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