I have a computer with Mac OS X 10.7.2 installed. On this computer there is the Creative Suite CS 5.5 (with the latest updates applied to every single piece), a component of the Creative Suite CS5 (InDesign CS5, updated as well). It is impossible to have Adobe Drive 3 running on this computer.
Every time the Adobe Drive 3 application is launched, the CS5ServiceManager crashes.
Not only, when Adobe Drive 3 is installed on that computer, Photoshop CS 5.1 and Illustrator CS 5.1 take 2 minutes to open a file that normally takes 2/3 seconds to be opened.
Is this a known bug?
Thank you very much for your postting this issue.
As your desription, we did following test to reproduce:
1. On Mac 10.7, update to Mac 10.7.2.
2. Install Design standard CS5 and Design standard CS5.5 on Mac 10.7.2. then update product to latest build.
3. Install AD 3.0 and Launch Connect UI. everything works well.
So i am not sure if there are somthing missing in my test.
It will be helpful if provide us the CS5 ServiceManager log at:/users/@username/Library/Application Support/Adobe/CS5 ServiceManager/logs. and your System Information files.
thank you for your reply. The log file you mentioned has been modified by the system just after the crash but its empty. BTW, I collected other files and I will send you those privately at your personal e-mail address
Sorry for late reply.
I have got the log and system info from your mail. Thanks for your effort.
We're invesgating about this issue.
Can you help to try following steps :
Lauch InDesign CS5 and click 'Windows'/'Extensions'/'Kuler'. check if CS5 ServiceManager is launched.
If CS5 ServiceManager still is crashed. try to uninstall AD, and do the above step again.
Thanks for your effort again!
If I launch ID CS5 and click on 'Windows > Extensions > Kuler", the CS5ServiceManager is launched and does not crash (with or without AD installed). When AD is launched, CS5ServiceManager crashes
Thanks for your effort!
In your system info, we found one difference between your machine and our test machine.
The Java VisualVM version is 14.0.3 in your machine. Current our test enviroment is 14.1.0. So can you update your Java to 14.1.0 ?
We comparing the Service Manager load lib, find there are some difference:
Following are piece of Service Manager load library when Service Manager launched successfully:
/Library/Application Support/Adobe/CS5ServiceManager/CS5ServiceManager.app/Contents/MacOS/ CS5ServiceManager
Follwoing are from your logs:
0x1000 - 0x3bfe7 +com.adobe.csi.CS5ServiceManager (??? - 188.8.131.523) <72D5CE97-C76C-E56A-4F97-FA1C27EF3179> /Library/Application Support/Adobe/*/CS5ServiceManager.app/Contents/MacOS/CS5ServiceManage r
0x76000 - 0x7affd com.apple.JavaVM (14.1.0 - 14.1.0) <1163556C-5C1D-3C5A-8767-682DAE7D3174> /System/Library/Frameworks/JavaVM.framework/Versions/A/JavaVM
0x82000 - 0x86fff JavaLaunching (??? - ???) <54FA100F-1C60-33D1-97C0-3B0704FE97BC> /System/Library/PrivateFrameworks/JavaLaunching.framework/Versions/A/ JavaLaunching
0x70f000 - 0x716fff libverify.dylib (1.0 - 1.0) <C4F30112-1D8E-31D8-8E38-F6A10194E21F> /System/Library/Frameworks/JavaVM.framework/Versions/1.5.0/Libraries/l ibverify.dylib
0x71b000 - 0x723fff JavaNativeFoundation (??? - ???) <066553E2-055F-3D16-AD97-8F715D63CC61> /System/Library/Frameworks/JavaVM.framework/Versions/A/Frameworks/Jav aNativeFoundation.framework/Versions/A/JavaNativeFoundation
0x72c000 - 0x733ffb libjvmlinkage.dylib (??? - ???) <6A77EDD1-D1B2-39A9-A637-67BC1D7349F9> /System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Libraries /libjvmlinkage.dylib
0x73a000 - 0x757fff libjava.jnilib (??? - ???) <A84706D2-237E-37E9-A7B5-F1079935107D> /System/Library/Frameworks/JavaVM.framework/Versions/1.5.0/Libraries/l ibjava.jnilib
0x5000000 - 0x536dfe3 libjvm.dylib (??? - ???) <E873F28F-C5E1-DAA6-2B07-7C1A50044B06> /System/Library/Java/JavaVirtualMachines/1.5.0/Contents/Home/bundle/Li braries/libjvm.dylib
0x8fe06000 - 0x8fe389c7 dyld (195.5 - ???) <134323A7-49DC-3A9D-ACFD-32FAD0FD6BA2> /usr/lib/dyld
Highlighted are difference.
My concern is :there are two JavaVM framework 1.5.0 and 1.6.0 involved. it should be only 1.6.0.jdk in the /System/Library/Java/JavaVirtualMachines if all the java updated from Mac website.
So can you just keep 1.6.0 jdk and try it again? Thanks for your patience.
I think the problem is finally solved. On my Mac there is not only Java 1.6 installed but 1.5 (I need it for development purposes). So If I am accessing the terminal and type: java -version I am getting this:
lbassini-eth:~ lucabassini$ java -version
java version "1.6.0_29"
Java(TM) SE Runtime Environment (build 1.6.0_29-b11-402-11M3527)
Java HotSpot(TM) 64-Bit Server VM (build 20.4-b02-402, mixed mode)
The same I can see on the Java Preferences application I can see launch from the /Applications/Utilities/ folder; here is a screenshot:
As told in the application, the order should determine which version to use. In the presented situation I cannot launch Adobe Drive 3.0. If I then switch off the J2SE 5.0 as in the following picture:
and then close the Java Preferences application and launch Adobe Drive 3 then the application is finally working, as you can see here:
What I did not already understand is why Adobe Drive is using Java 1.5 instead of 1.6 even if the "official version" by terminal is 1.6 and the order on the Java Preferences application is set to use 1.6.