OnceBittenTwiceShy wrote:

 

It is now three weeks, and counting, for a refund from Adobe of software deactivited within three days of purchase. I've had two phone calls and three chats with customer service reps that assured me that I would see a digital, credit card refund in just a few days, After perusing these boards, it has become blatently obvious that I will never see that refund.

 

I have decided that, because I don't like being ripped off, I will recoup those funds with an alternative method. I just registered "eviladobe.com". I will now begin to design and develop a new phpBB discussion board, titled "Adobe Horror Stories", where Adobe customers that have been through the horrors of Adobe customer service can vent their frustrations. The money that the site will make, from Google Adsense advertising, will more than make up for the stolen money, in no time.

 

I fully expect this post, and my account, to will disappear in short order. No problem. I'm just venting. If you're a likewise "OnceBittenTwiceShy" Adobe customer, and were lucky enough to read this thread before they deleted it, I'll see you at eviladobe.com.

Don't be silly.  Your empty threats are not going to affect giants like Adobe so please shut up and go away.  If you have a genuine problem then say so to get genuine help but don't you ever try to threaten anybody on these forums.

Good bye.

Folks did you actually read the original complaint. instead of charging him for the upgrade price. They charged him "thousands" of dollars. They maxed out his credit card. The problem is with either Adobe, Digital River or both.

I suggested originally that he contact either or both. If no results put it on FaceBook.

I also suggest "all" fortune 1000 companies go by the montra originally quoted by Gorden Gecko in Wallstreet "...greed is a good thing".

Instead of Serving their customers that actually puts the money in the Bank, their interest is to serve investors, then the BOD.

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It’s a sad state of affairs. Up until the middle 60's the number one goal of companies was to serve their customers. Which breed brand loyalty and return customers. Then after the old guard left, the new people that came in, the number one priorty was lining their pockets as fast as they could anyway they could, burning all bridges while doing it. And if it ran the company in ground so be it. The only company that comes closest to pre 60's companies is Apple.  Although the number of computers they have sold compared to Windows boxes is small. Yet they worth more monetarily than even MicroSoft.

He has another thread with the same or similar title that had the original compalint. Best I can remember in US Dollars it was about 19,000 dollars.

Yes I even gave him sveral suggestions. However; if it was a few hundred dollars I would go through all the proper channels. But if someone charged me $20,000 for something that's supposed to be $200.00 I would get more than a little upset.

I have decided that, because I don't like being ripped off, I will recoup those funds with an alternative method. I just registered "eviladobe.com". I will now begin to design and develop a new phpBB discussion board, titled "Adobe Horror Stories", where Adobe customers that have been through the horrors of Adobe customer service can vent their frustrations. The money that the site will make, from Google Adsense advertising, will more than make up for the stolen money, in no time.

I must say that your expectations of Adsense revenues are (IMO) unrealistic if indeed you are out several thousand dollars.

Here's an old post that may be pertinent to your complaint, even though the incident described therein dates from 2008:

http://forums.adobe.com/message/2044893#2044893

3. Jun 16, 2009 8:52 PM (in response to dmcclin)

 

  Re: Should it take over a month to solve this customer service issue?  

 

There's no way of telling what degree of persistence and pressure may be necessary to get satisfaction from Adobe Customer Service.

 

Here's a little story for you:

 

Last year, as some of you may remember, I had occasion to ask Adobe for my money back within the allowed 30-day period for a copy of Photoshop Elements I had bought in a moment of temporary insanity.  After countless, polite phone calls, faxes and emails to Adobe Customer Service, I was still getting the runaround from Adobe for weeks and weeks.

 

Then I lost my patience and fired off the first of two very angry emails, in the first one of which I limited myself to telling them "you are an impenetrable den of thieves!"

 

That one generated yet another runaround-copout type of email response from Adobe, so I finally wrote something to this effect: "OK, you thugs, you keep your göd-d@mned money, you apparently need it more than I do, perhaps to pay those poor people you shamelessly exploit in Pune, Mumbai, Calcutta or New Dheli!" 

 

Within 48 hours I had a call from a Customer Consultant for Adobe in Canada (I'm in California) who promptly arranged for me to get my refund.  Evidently the outsourcing of customer service to India is a very sore PR point with some corporations, not just Adobe.

 

So, unfortunately, patience and politeness don't always work.  But straightforwardness did.

 

There are serious issues with Adobe Customer service these days.

 

____________

Wo Tai Lao Le

我太老了

 

 

 

 

Nah. Do some research of these threads. They "caved", because they knew they had a talented web designer so angered, by their insane customer service, that he was going to create a customer service advocacy site that would reflect negatively, through customer reporting, on their company's customer service policies.

 

 

And they managed to track down a cretin from these forums!!  Now this must be the first!