I'm having trouble with Premiere Pro versions CS3 and CS4 crashing and am not sure why. The problem usually occurs after a few minutes of the program being opened or when we either try to scrub through the timeline or try to capture. It's very frustrating. The machine came installed with CS4 and we have tried to remove and then re-install. We have also tried removing and adding CS3 and have had similar results. Recently we purchased a school license for CS5 although for Premiere we had to install the CS4 version and still have gotten the same results. This was working fine for quite sometime and I can't come up with a resolution to what is causing the problem. Can anyone offer any advice or suggestions on what to look into correct the problem? We are on an XP computer.
Can you list the full details of the computer? The more detail, the better.
You might also want to look over this ARTICLE. It speaks of cleaning up the running programs and processes, and offers links to tune up one's OS.
Good luck, and please let us know more.
Are you trying to run on or with a network?
Win Server is NOT supported http://forums.adobe.com/thread/851602?tstart=0
Not in a Network environment http://forums.adobe.com/thread/771151?tstart=0
-and not on a "domain" http://forums.adobe.com/thread/858977?tstart=0
And... some links with ideas and lots of reading
Read Bill Hunt on a file type as WRAPPER http://forums.adobe.com/thread/440037?tstart=0
What is a CODEC... a Primer http://forums.adobe.com/thread/546811?tstart=0
What CODEC is INSIDE that file? http://forums.adobe.com/thread/440037?tstart=0
Report back with the codec details of your file, use the programs below
For Mac http://mediainfo.massanti.com/
Once you know exactly what it is you are editing, report back with that information... and your project setting, and if there is a red line above the video in the timeline, which indicates a mismatch between video and project
More information needed for someone to help http://forums.adobe.com/thread/416679
Some is general about your computer and OS, some is specific to video editing
Build a Configuration file http://www.piriform.com/speccy
Brand/Model Computer (or Brand/Model Motherboard if self-built)
How much system memory you have installed, such as 2Gig or ???
Operating System version, such as Win7 64bit Pro... or whatevevr
-including your security settings, such as are YOU the Administrator
-and have you tried to RIGHT click the program Icon and then select
-the Run as Administrator option (for Windows, not sure about Mac)
Your Firewall settings and brand of anti-virus are you running
Brand/Model graphics card, sush as ATI "xxxx" or nVidia "xxxx"
-or the brand/model graphics chip if on the motherboard
-and the exact driver version for the above graphics card/chip
-and how much video memory you have on your graphics card
Brand/Model sound card, or sound "chip" name on Motherboard
-and the exact driver version for the above sound card/chip
Size(s) and configuration of your hard drive(s)... example below
-and how much FREE space is available on each drive (in Windows
-you RIGHT click the drive letter while using Windows Explorer
-and then select the Properties option to see used/free space)
Windows Indexing is BAD http://forums.adobe.com/thread/676303
While in Properties, be sure you have drive indexing set OFF
-for the drive, and for all directories, to improve performance
Some/Much of the above are available by going to the Windows
Control Panel and then the Hardware option (Win7 option name)
OR Control Panel--System--Hardware Tab--Device Manager for WinXP
And the EXACT type and size of file that is causing you problems
-for pictures, that includes the camera used and the pixel dimensions
Plus Video-Specific Information http://forums.adobe.com/thread/459220?tstart=0
Read Bill Hunt on editing a VOB/MPG file http://forums.adobe.com/thread/464549?tstart=0
Read Hunt on Using MOD/TOD files http://forums.adobe.com/thread/699990?tstart=0
Work through all of the steps (ideas) listed at http://forums.adobe.com/thread/459220?tstart=0
If your problem isn't fixed after you follow all of the steps, report back with ALL OF THE DETAILS asked for in the FINALLY section at the troubleshooting link
Also read file troubleshooting http://kb2.adobe.com/cps/407/kb407928.html
Does this help to get the ball rolling again?
The computer in question is system that was built by B&H Photo Video. It has the following specs: XP Professional 2002 Service Pack 3 Intel Core2 Quad CPU Q6600@ 2.40 GHz 2.40 GHz, 3.25 GB RAM Matrox RT.x2 ATI Radeon HS 3800 Series 465 GB system drive (of which 251 GB is free) 1.36 TB additional drive (of which 1.06 TB is free) SB Audigy We have a site license for the software.
The computer is on a network, but when using Premiere CS3 or CS4 the files are all stored on the local drives.
The computer in question is system that was built by B&H Photo Video. It has the following specs:
XP Professional 2002 Service Pack 3
Intel Core2 Quad CPU
Q6600@ 2.40 GHz
2.40 GHz, 3.25 GB RAM
ATI Radeon HS 3800 Series
465 GB system drive (of which 251 GB is free)
1.36 TB additional drive (of which 1.06 TB is free)
We have a site license for the software.