Skip navigation
Currently Being Moderated

MAC snow leopard - CS5 with all updated - Extension Manager seems to do nothing

Nov 25, 2011 12:12 AM

I have my macbook pro with snow leopard.  CS5 updated to current...I have a mxp file...I click on it...ext. manager comes up on the tool bar...but nothing else...nothing in the window...just to make sure, I downloaded the ext. manager (CS5.0) again...same thing...nothing.  I click on ABOUT EXT. MANAGER and nothing shows up.

 

Suggestions?   I want to get this mxp file to work.

 

Thanks,  --bill

 
Replies
  • Currently Being Moderated
    Nov 25, 2011 4:33 AM   in reply to bdaul

    1. Please delete all files under "/Users/<YourUserName>/Library/Preferences/Macromedia/Flash Player/#Security/FlashPlayerTrust/".

    2. If step 1 doesn't work, please delete "/Users/<YourUserName>/Library/Preferences/Adobe/Extension Manager CS5/exman_uiPreferences.xml".

    3. If step 2 doesn't work, please run command from terminal: sudo "/Applications/Adobe Extension Manager CS5/Adobe Extension Manager CS5.app/Contents/MacOS/Adobe Extension Manager CS5"

    4. If step 3 doesn't work, please create a file named "ExManLog.YES" under "/Applications/Adobe Extension Manager CS5/Adobe Extension Manager CS5.app/Contents/MacOS", then launch Extension Manager. You will get log files from "/Users/<YourUserName>/Library/Application Support/Adobe/Extension Manager CS5". Please provide log files to help troubleshooting.

     
    |
    Mark as:

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points