Skip navigation
Currently Being Moderated

Captivate and flash player info

Nov 26, 2011 4:59 AM

Hi Guys

 

Just finished a HUGE project in cappy, but I'm getting some odd feedback from learners, can anyone help

 

First some users say that the bottom of the stage is cut off in their browser its 1024x768 it seems to be ie but noticed it in safari too, I can't imagine why this would be

I have checked resolutions of the offening screens and they are running at a high display rate as most pcs and macs do these days. Most screens its perfect.

 

Second  I set the flash player to version 9, what would happen to captivate swf running from the published htm if a learner didn't have flash installed?

I havent found a pc without flash to check with certainty, I think it should put up a message, but has anyone exact info so i can look like i know what i'm talking about

 

thanks guys

 

fingers crossed you can help me, its a bit urgent so any crumbs of comfort and joy would be great!

 

 

KBN

 
Replies
  • Currently Being Moderated
    Nov 26, 2011 5:13 AM   in reply to kipper_bottle_num

    If a learner didn't have Flash Player installed they would not be seeing any content, but most likely it would open up the Adobe Flash download page and ask them to install it.

     

    If you captured your project at 1024 x 768, did you make sure that all users were running AT LEAST higher than this? If not, you will find that browser toolbars etc will mean some cannot see all of your content.

     

    Did you by any chance set the course to open in a separate window at a specific width and height that you calculated to be just right to show the content?

     

    If so, then what you may be running into is the fact that some users have browsers set to show the address bar and/or status bar which is taking some extra screen real estate and cutting off part of your available height.  This is often the case with browsers set for anti-phishing security settings.

     
    |
    Mark as:
  • Currently Being Moderated
    Nov 26, 2011 9:07 AM   in reply to kipper_bottle_num

    You need to get screen shots from the complaining users, that way you can

    see the pixel size of the screens yourself.

     

    I've run into similar issues. Users are getting hold of laptops with

    'weird' screen resolutions like 1366x768 an a myriad of other oddities. You

    just cannot predict what size a screen will be these days, as laptop and

    screen manufacturers seem bent in inventing new resolutions all the time. I

    long-ago worked around strange and unpredictable screen resolutions by

    setting Captivate content to play 100% (fit to the window) instead of exact

    pixel sizes. You can do that by editing the Captivate html files.

     

    Steve

     
    |
    Mark as:
  • Currently Being Moderated
    Nov 26, 2011 3:57 PM   in reply to kipper_bottle_num

    You found the html files, right? Towards the bottom in each one, you can

    find the swf file code. Just change the reference for the size from width =

    1050, height = 900 to width = 100%, height = 100%

     

     

    Steve

     
    |
    Mark as:
  • Currently Being Moderated
    Nov 29, 2011 5:24 PM   in reply to kipper_bottle_num

    What version is your Drag and Drop widget?

    This scaling issue has been fixed in all recent versions for months now.

    You should log back into www.infosemantics.com.au and download your free update widget...as long as you are the original purchaser of the widget.

     
    |
    Mark as:

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points