Hi everyone, quick question:
Uninstalling/reinstalling the app results in the same message as above - "please update your app etc"
Any ideas as to how to resolve this?
It sounds like you may have updated the DPS tools without updating your published application.
Unfortunately, these items are not backwards compatible. Your new viewer can display folios created using old tools, but your old viewer cannot display folios using the new tools.
The best way to resolve this is to use the Viewer Builder to create an updated version of your branded multi-issue viewer and submit it to Apple. However, these updates take some time to be approved.
Not sure as to whether you can revert back to the previous version of the folio. You could re-install InDesign to get down to a lower version of the tools and replace your folio from there to prevent your users from experiencing problem.s
Thanks very much for your help. You were right - I had updated the DPS tools and then tried to update the already published content. (*bangs head on desk repeatedly *)
I've submitted the viewer app as a new version.
Good Day. Please view this link and see if it resolves the issues at hand. For issue: “Please update your app" when trying to download folio |Digital Publishing Suite