Skip navigation
uamsathak
uamsathak
Currently Being Moderated

Adobe

Dec 2, 2011 1:34 AM

Hi Team,

 

In pdf file, if user select one cross-out manually, that cross-out selected and another cross-out also automatically selected(In this case user select only one cross-out). Could you please advise me.

 

I have attached the screen shot for your review.

 

Thanks & Regards,

Mohammed.A SathakathullahPDF BUG SCREENSHOT.jpg

2130 Views   12 Replies   Latest reply: Dave Merchant, Dec 24, 2011 2:22 AM
 
Replies
  • Bernd Alheit
    Currently Being Moderated
    1. Bernd Alheit,
    Dec 2, 2011 1:36 AM   in reply to uamsathak
    Report

    Try the forum for Adobe Reader.

     
    |
    Mark as:
  • uamsathak
    Currently Being Moderated
    2. uamsathak,
    Dec 2, 2011 1:49 AM   in reply to Bernd Alheit
    Report

    I have tried both in reader and professional but same problem occured in both. Please advise me.

     

    Thanks for looking into this.

     
    |
    Mark as:
  • Bernd Alheit
    Currently Being Moderated
    3. Bernd Alheit,
    Dec 2, 2011 3:32 AM   in reply to uamsathak
    Report

    Who creates the cross-out?

     
    |
    Mark as:
  • uamsathak
    Currently Being Moderated
    4. uamsathak,
    Dec 4, 2011 9:45 PM   in reply to Bernd Alheit
    Report

    Cross-out creating Author side.

     

    let me know if any other clarification.

     
    |
    Mark as:
  • uamsathak
    Currently Being Moderated
    5. uamsathak,
    Dec 7, 2011 8:48 PM   in reply to uamsathak
    Report

    any updation...!

     

    kindly check and advice this issue.

     
    |
    Mark as:
  • Bernd Alheit
    Currently Being Moderated
    6. Bernd Alheit,
    Dec 8, 2011 8:03 AM   in reply to uamsathak
    Report

    It looks like one cross-out.

     
    |
    Mark as:
  • uamsathak
    Currently Being Moderated
    7. uamsathak,
    Dec 13, 2011 3:41 AM   in reply to Bernd Alheit
    Report

    Hi,

     

    it's one cross-out but in different typeset area.

     

    Can you please check and advice.

     

    Thanks & Regards,

    Mohammed

     
    |
    Mark as:
  • Bernd Alheit
    Currently Being Moderated
    8. Bernd Alheit,
    Dec 13, 2011 3:54 AM   in reply to uamsathak
    Report

    And what is the problem?

     
    |
    Mark as:
  • uamsathak
    Currently Being Moderated
    9. uamsathak,
    Dec 14, 2011 2:56 AM   in reply to Bernd Alheit
    Report

    Hi,

     

    Hope you will cooperate to resolve this issue.

     

    We have failed to incorporate the corrections in the proof. While analyzing this feedback, I am shock to see that there are two areas highlighted on clicking the comment field in the pdf file. This is the actual root cause for missing the corrections.

     

    Note: Usually single cross-out command view separately. But the pdf file edits are selected in two places at the same time. How is this possible? Could you please check and advice this issue.

     

    Kindly send your email address. i will send pdf file for your analyzing.

     

    Regards,

    Sathakathullah,

     
    |
    Mark as:
  • Bill@VT
    Currently Being Moderated
    10. Bill@VT,
    Dec 14, 2011 11:22 AM   in reply to uamsathak
    Report

    We do not work for Adobe. However, if you post your file some place, several folks might take a look and see if they can help. If we can look at the PDF, we might have a clue what you are talking about, but almost everyone seems to not understand your problem and what you want.

     
    |
    Mark as:
  • uamsathak
    Currently Being Moderated
    11. uamsathak,
    Dec 23, 2011 10:50 PM   in reply to Bill@VT
    Report

    Could you please provide the mail address or web address of Adobe customer support? Our problem is, if we select a single item in the comment field, multiple edits were selected in the page. Please refer the attached screenshot. Number 1 and 2 indicates the edits that highlights when we select 1 item in the comment field which is indicated by number 3. It seems Adobe error and we could not able to solve this. COuld you please kindly do the needful and let us know your comments?

     

    Thanks and regards,

    Mohammed SathakathullahsPDF BUG SCREENSHOT.JPG

     
    |
    Mark as:
  • Dave Merchant
    Currently Being Moderated
    12. Dave Merchant,
    Dec 24, 2011 2:22 AM   in reply to uamsathak
    Report

    http://www.adobe.com/support/contact/

     

    Direct support for Adobe software is charged. There is no email address - you must open a ticket from the link above and pay for the service.

     

    As we have not seen other reports of this effect (given the number of users, if it was a general bug there'd be thousands of posts) I suspect that the structure of this particular file is incorrect, so the word on the top line is within the text flow of the other selection. Unlike with Word or text files, the position of objects on a PDF page need not have any relationship to their reading order, so you can have words visually in different paragraphs which are next to each other in the structure of the file. Text selections use this structure, which is why tagging a PDF file for accessibility when you create it is so important (this ensures the visible and structural flows match).

     

    As Bill says, without having access to the file it's impossible to be of further help.

     
    |
    Mark as:
Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points