Hi,
We tried to import a 25 minutes video file (format Quicktime, codec H.264) in premiere CS 5.5. The process stops after importing just a couple images (between 2 and 100). The same happend with other files formate.
Do anyone have an idea where the failure could come from ?
Thanks in advance,
Ray
Some reading... and a few questions to answer to give someone enough information to try and help
Read Bill Hunt on a file type as WRAPPER http://forums.adobe.com/thread/440037
What is a CODEC... a Primer http://forums.adobe.com/thread/546811
What CODEC is INSIDE that file? http://forums.adobe.com/thread/440037
.
Report back with the codec details of your file, use the programs below
.
For PC http://www.headbands.com/gspot/ or http://mediainfo.sourceforge.net/en
For Mac http://mediainfo.massanti.com/
.
http://blogs.adobe.com/premiereprotraining/2011/02/red-yellow-and-gree n-render-bars.html
.
Once you know exactly what it is you are editing, report back with that information... and your project setting, and if there is a red line above the video in the timeline, which indicates a mismatch between video and project
.
More information needed for someone to help http://forums.adobe.com/thread/416679
.
Some is general about your computer and OS, some is specific to video editing
.
Build a Configuration file http://www.piriform.com/speccy
.
Brand/Model Computer (or Brand/Model Motherboard if self-built)
.
How much system memory you have installed, such as 2Gig or ???
.
Operating System version, such as Win7 64bit Pro... or whatevevr
-including your security settings, such as are YOU the Administrator
-and have you tried to RIGHT click the program Icon and then select
-the Run as Administrator option (for Windows, not sure about Mac)
.
Your Firewall settings and brand of anti-virus are you running
.
Brand/Model graphics card, sush as ATI "xxxx" or nVidia "xxxx"
-or the brand/model graphics chip if on the motherboard
-and the exact driver version for the above graphics card/chip
-and how much video memory you have on your graphics card
.
Brand/Model sound card, or sound "chip" name on Motherboard
-and the exact driver version for the above sound card/chip
.
Size(s) and configuration of your hard drive(s)... example below
-and how much FREE space is available on each drive (in Windows
-you RIGHT click the drive letter while using Windows Explorer
-and then select the Properties option to see used/free space)
.
Windows Indexing is BAD http://forums.adobe.com/thread/676303
.
While in Properties, be sure you have drive indexing set OFF
-for the drive, and for all directories, to improve performance
.
Some/Much of the above are available by going to the Windows
Control Panel and then the Hardware option (Win7 option name)
OR Control Panel--System--Hardware Tab--Device Manager for WinXP
.
And the EXACT type and size of file that is causing you problems
-for pictures, that includes the camera used and the pixel dimensions
.
Plus Video-Specific Information http://forums.adobe.com/thread/459220
.
Read Bill Hunt on editing a VOB/MPG file http://forums.adobe.com/thread/464549
Edit Vob http://premierepro.wikia.com/wiki/FAQ:How_do_I_import_VOB_files_/_edit _a_DVD%3F
Read Hunt on Using MOD/TOD files http://forums.adobe.com/thread/699990
.
Work through all of the steps (ideas) listed at http://forums.adobe.com/thread/459220
.
If your problem isn't fixed after you follow all of the steps, report back with ALL OF THE DETAILS asked for in the FINALLY section at the troubleshooting link
.
Also read file troubleshooting http://kb2.adobe.com/cps/407/kb407928.html
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