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can't download Flash player

Nov 3, 2011 3:42 PM

nothing happens when click on "download" here..

http://get.adobe.com/flashplayer/

 

player installer does NOT get downloaded

 

(and there's a JavaScript error on this page...)

 

Adobe is not aware of this problem???????

 

would appreciate some help..

 

thank you.,.

 
Replies
  • Currently Being Moderated
    Nov 3, 2011 4:02 PM   in reply to maya90

    We're having the same issues here...

     

    Win 7 64-bit

    Firefox / IE 8

     

    Clicking the Download Now button refreshes and nothing happens.

    Clicking the checkbox to avoid spamware installation (McAfee) causes a Javascript error

     

    $A is not a function [Break On This Error] return __method.apply(null, [this].concat($A(arguments))); prototype.js (line 246)

     

    Also... noticed I'm getting (301 Moved Permanently) Status back from

     

    GET /flashplayer/download/ 301

    GET /flashplayer/ 301

     

    We need this page to work for our clients to be able to use our Flex application.  Urgency is important here.  Thanks!

     
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  • Currently Being Moderated
    Nov 3, 2011 4:10 PM   in reply to maya90

    Same here. two different Win 7 boxes, multiple browser versions.  I tried calling, but we all know how that went Adobe.

     
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  • Currently Being Moderated
    Nov 6, 2011 9:28 PM   in reply to maya90

    Same here.  Vista/IE9.  Keep trying to open email attachments needing Flash only to be told I need to load it.  I uninstall it (which is the current version), and then download the lastest from the Adobe site.  Adobe window says Flash installed and playing.  I then reopen IE9 and the email.  Clicking on the the attachment again brings up the note that Flash is not installed, and that I need to install it.  Have gone through this process Multiple times, including disabling virus sw during the download and install.  This is true of multiple emails w/attachments needing Flash.

     

    Any advice, any one?

     
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  • Currently Being Moderated
    Nov 8, 2011 12:57 AM   in reply to maya90

    Alternate installer download from the FAQ: http://forums.adobe.com/thread/909550

     
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  • Currently Being Moderated
    Nov 29, 2011 12:19 PM   in reply to lslockler

    I also can not seem to download a Flash Player. I am using IE9 on a Vista machine. Every time I try an install it takes me to the page for the 11.0.1 which states not available for Vista. How do I get a flash player, please help with any suggestions.

     
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  • Gautham K
    782 posts
    Nov 8, 2010
    Currently Being Moderated
    Nov 29, 2011 4:04 PM   in reply to Derzoom

    Derzoom,

     

    Flash Player is available for Windows Vista 32 bit.

     

    PFB the link which has the system requirements for the latest version of Flash Player:

     

    http://www.adobe.com/products/flashplayer/tech-specs.html

     

     

    Also, you can use http://get.adobe.com/flashplayer/download/ to get directly to the download page.

     
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  • Currently Being Moderated
    Nov 29, 2011 5:42 PM   in reply to Gautham K

    Thank you very much for this reply, however my Vista machine is 64 bit,

    will that still work?

     
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  • Gautham K
    782 posts
    Nov 8, 2010
    Currently Being Moderated
    Nov 30, 2011 3:32 AM   in reply to Derzoom

    Yes it works on Vista 64 bit as well. The requirements mentioned in the above link are the minimum required specifications. Please try the above steps.

     

    In case it still doesnt work, provide us with the following details:

     

    1. Exact error message or result after you click on the download button.

    2. Current version of Flash Player installed on your system. (Click on this link to find that out http://www.adobe.com/software/flash/about/)

     
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  • Currently Being Moderated
    Nov 30, 2011 10:51 AM   in reply to Gautham K

    This is the default message I get when I attempt to view a WMV file. "You

    need to upgrade your Adobe Flash Player to watch this video." I did verify

    that I have version 11.1.102.55 installed on my Vista 64 machine. Please

    accept my thanks for trying to help me with this issue, it is making me

    crazy in that I can not view any file requiring Flash. In that I have what

    I think is a better anti virus program installed on my machine this problem

    did not start until after I uninstalled a Mcafee anti virus program last

    week. This is probably why I am having this Flash problem. I prefer not to

    reinstall Mcafee unless it is necessary to get Flash once again.

     

    Thanks

     
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  • Currently Being Moderated
    Nov 30, 2011 7:56 PM   in reply to Derzoom

    What files do you have in

    • C:\Windows\System32\Macromed\Flash ?
    • C:\Windows\Syswow64\Macromed\Flash ?

     

    Regarding IE9, see also

     
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  • Currently Being Moderated
    Dec 1, 2011 7:24 PM   in reply to Pat Willener

    A comment - not a response to Derzoom of Gat Willener(?).  I have Vista Premium 32, all of the right files in C:\Windows\System32\Macromed\Flash, and tried all of the Adobe help threads I can find.  Also tried online and offline standalone installs.  Tried going back to IE8 and installing Flash Player, then reinstalled IE9.  Always got the same "You need to install Adobe Flash Player."  On a tip, I finally created a new Windows user, and that did it.  I have no idea why it worked.  Now I can view all videos, including Youtube.

     

    Thanks for the help.

     
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  • Currently Being Moderated
    Dec 2, 2011 4:31 PM   in reply to Gautham K

    I'm having this same problem, and the page you gave a link to has this message near the top:

     

    •   Note:Flash Player does not support 64-bit versions of Windows XP and Vista. Flash Player 11 now includes support for Windows 7 64-bit

     

    So, what do I do?

    The file in my Flash folder is FlashUtil64_11_1_102_ActiveX

    I can't watch any videos in Explorer!

     
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  • Currently Being Moderated
    Dec 2, 2011 5:49 PM   in reply to tashabouvier

    Uninstall the 64-bit Flash Player.

    Reboot.

    Download the 32-bit Flash Player and install.

    Flash Player for Internet Explorer

     
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  • Currently Being Moderated
    Dec 10, 2011 4:12 PM   in reply to Carl E. Myers Jr.

    I tried that with  no luck. The proper Flash player showed up in my control panel/ programs. But I still get black Youtube screens with the message that I need to upgrade. I've worked on this all day with no results.

     
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  • Currently Being Moderated
    Dec 10, 2011 4:16 PM   in reply to maya90

    Even though Adobe tells me I'm now running Flash and it shows up under control panel/ programs.

    , I still get that black Youtube screen telling me I need to upgrade. This had gone on all day, multiple times.

     
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  • Currently Being Moderated
    Dec 10, 2011 4:52 PM   in reply to sbhayden1

    To assist us in quickly understanding your problem, please follow these guidelines when posting:

    • Specify your operating system (including 32bit or 64bit edition) 
    • Specify your web browser and version (including 32bit or 64bit edition) 
    • Specify your Flash Player version 
    • Give us a brief explanation of the problem, please include any information you feel is important 
    • Please do not use existing topics to append questions that are entirely different from the original topic. When in doubt create a new topic.
     
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  • Currently Being Moderated
    Dec 10, 2011 6:43 PM   in reply to maya90

    OPERATING SYSTEM IS, 32 BIT EDITION, ON INTERNET EXPLORER, WANT ADOBE FLASH PLAYER FOR TO SEE VIDEOS

     
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  • Xircal
    753 posts
    Mar 29, 2011
    Currently Being Moderated
    Dec 11, 2011 3:55 AM   in reply to TOMMICMAC

    TOMMICMAC wrote:

     

    OPERATING SYSTEM IS, 32 BIT EDITION, ON INTERNET EXPLORER, WANT ADOBE FLASH PLAYER FOR TO SEE VIDEOS

    32 bit edition of what exactly? Windows 7, Windows Vista, Windows XP, Windows 2000?

     

    Also, which edition of Internet Explorer? Is it 6, 7, 8 or what?

     

    Do you have Flash installed at all at the moment? If so which version? Go to: http://www.adobe.com/software/flash/about/

     

    if you don't have it, or even if you do, what happens exactly when you attempt to install it or update it?

     
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  • Currently Being Moderated
    Dec 11, 2011 6:14 AM   in reply to Xircal

    Vista, 64 bit laptop with Google Chrome,  Windows Mail and Internet Explorer 8.

    I  had originally said Vista, but a check of my IE properties showed 8. (Yes, a little knowledge is a dangerous thing) Somewhere along the line I must have replaced Vista with IE 8.

    I do not have Flash installed now since I have repeatedly installed and uninstalled it to update it. Every time I bring up a YouTube window, it is black with the message that I must upgrade to see a video. I do that, it installs it and says I'm now running Adobe Flash but still the same black screen comes up with the same "must upgrade" message.

    I did this repeatedly all day yesterday because I need to access YouTube on a regular basis.

     

    Does this help us?

    Bill

     
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  • Xircal
    753 posts
    Mar 29, 2011
    Currently Being Moderated
    Dec 11, 2011 6:30 AM   in reply to sbhayden1

    Can you see this test video? http://www.youtube.com/swf_test.html

     
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  • Currently Being Moderated
    Dec 11, 2011 1:51 PM   in reply to Xircal

    No. I get a blank window with this message   "Adobe Flash Player 8 or higher not detected"

     

    Sorry to respond so late, Xircal

     
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  • Currently Being Moderated
    Dec 11, 2011 2:22 PM   in reply to sbhayden1

    Flash Player for Internet Explorer

    Is this the installation file that you have tried?

     
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  • Xircal
    753 posts
    Mar 29, 2011
    Currently Being Moderated
    Dec 12, 2011 5:26 AM   in reply to sbhayden1

    It's OK.

     

    But some sites don't upgrade their Flash players - because as commercial enterprises, they have to pay for a license - which is why you're seeing that message. If you go to this site, you'll see a message shown in the screenshot: http://www.froedtert.com/FlashNotFound.aspx

     

    flash_not_found.PNG

     

    The only thing you can do in this situation is to contact the site's webmaster and inform them that technology has moved on and that they should upgrade their site to work with the latest version of Flash.

     
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  • Xircal
    753 posts
    Mar 29, 2011
    Currently Being Moderated
    Dec 12, 2011 5:50 AM   in reply to jon.sullivan.mindflash

    jon.sullivan.mindflash wrote:

     

    We're having the same issues here...

     

    Win 7 64-bit

    Firefox / IE 8

     

    Clicking the Download Now button refreshes and nothing happens.

    Clicking the checkbox to avoid spamware installation (McAfee) causes a Javascript error

     

     

    Adobe earns commission from McAfee if you install their app. That's the only reason it's there. It doesn't scan the file you're downloading.

     

    Can you please do the following.

     

    1. Disable McAfee (preferably uninstall it because it can conflct with your own security software) and any security applications you have installed. Most of these incorporate file scanners which spring into action as soon as you attempt to install an executable. This interferes with the uninstall/installation process and can corrupt the process. If using AVAST antivirus, right click the orange icon in the systray and choose to disable all shields for one hour.
    2. Download the Flash uninstaller from here: http://kb2.adobe.com/cps/141/tn_14157.html Choose to Save it if you're using IE to download it with. Do not choose Run.
    3. Close IE and run the uninstaller.
    4. Reboot.
    5. When the system reboots to the desktop, disable your AV and security apps once more.
    6. In this link, scroll down to "Install in a firewall proxy server environment" and then download the x64 installer. If you use more than one browser, download both installers: http://kb2.adobe.com/cps/191/tn_19166.html#main_Download_and_install_t he_latest_Flash_Player_version
    7. If using IE, choose Run to install immediately when downloading the ActiveX version, otherwise choose to Save the non-ActiveX installer for use on another browser. ActiveX is a Microsoft technology which only works with Internet Explorer. If you use another browser such as Firefox, Opera etc., then you need to use the non-ActiveX installer to install Flash on those browsers.

     

    N.B. If after you successfully install Flash on IE and want to proceed with the installation on another browser, do not run the uninstaller again. If you do, it will uninstall it from IE as well and you'll be back where you started.

     
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  • Currently Being Moderated
    Jun 19, 2012 6:40 PM   in reply to Xircal

    Hi I cant download the flash player and I dont think its because of any of the common reasons the others here seem to have.

     

    I had version 10 and uninstalled it in the hope to get the new version, and as I expected it cant be downloaded and now Im left without none. The download starts, then it stops afer a few minutes adn a message pops up saying ''an error occured while downloading this file'' .

     

    I use internet explorer and I dont seem to have any problems with Java. I mean I enabled it on the settings of the internet options.  I uninstalled my antivirus a few weeks back in ordr to download something, so that can't be the problem either.

     

    Please help.

     
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  • Currently Being Moderated
    Jun 19, 2012 8:56 PM   in reply to deadeatea

    Try downloading the offline installer from http://helpx.adobe.com/content/help/en/flash-player/kb/installation-pr oblems-flash-player-windows.html#main-pars_header and save it to disk, then close all browser windows and run the downloaded installer.

     
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