I need your help. last week I was able to review a file for the first time and after that is not letting see the new uploads. I got a message saying the doc could not be found or you do not have access to it. Can you help me?
I'm the owner of an Acrobat.com account and I'm getting the same message when I log in to my shared workspaces. The system is remembering something that was once present but has been moved or deleted without the system 'knowing' it. What's the troubleshooting routine that helps me track down what the Acrobat.com system can't figure out? (The message is just an annoyance; it doesn't reflect any malfunction that is actually a problem.) Thanks for any guidance. David
The error message didn't indicate any document that I'm looking for or want to use and can't, so kengrice's reply jogged me to do some housecleaning. I deleted two old workspaces and the associated documents, as well as unused tags, and voila! the error message is gone. Good work for one forum post and a few minutes of paying attention. Thanks. David
Europe, Middle East and Africa