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Cannot Print Labels & Description in Photoshop CS5

Aug 9, 2010 8:54 AM

It seems that trying to print a photo with Description and Labels being checked in the Output section will not happen.

Any thoughts on why this function will not work in my recent upgrade to CS5 (version 12.0 x64)?

Thanks

 
Replies
  • Currently Being Moderated
    Aug 9, 2010 10:46 AM   in reply to DNRphotog

    They print outside the image area, so you won't see them if your image is too close to the margin of the paper.

     

    Beyond that, they're working here, so I'll need some more specifics. Type of printer and version of OS are probably the most important.

     
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  • Currently Being Moderated
    Aug 9, 2010 11:40 AM   in reply to DNRphotog

    Hmm. That's a PostScript printer, and I'm seeing labels and description working on those, too, but I only have 10.6 here to test from. It's possible there's a bug there. I'll see if I can get someone with a 10.5 machine to look at that.

     

    When you click "Preview" it ends up going through the non-PostScript printing path, and the font gets rasterized to the same resolution as the image (the entire thing gets sent to the printer as a bitmap), so that's why the font doesn't look as good in that case.

     
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  • Currently Being Moderated
    Nov 19, 2010 11:36 AM   in reply to DNRphotog

    We are having issues on numerous Macs running 10.6 with printing labels in PS CS5 also. They are not isolated to one type of printer. The errors are reproducible to different makes and models of printers.  Some machines print the label as what looks like a bunch of dots,something like braille type. Other machines will print out only the color space, i.e. "RGB".

     
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  • Currently Being Moderated
    Nov 30, 2010 11:38 AM   in reply to DNRphotog

    We are having this exact same problem with CS5, OS 10.6.5, and different printers. Any further progress?

     

    Thanks.

     
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  • Currently Being Moderated
    Dec 1, 2010 4:34 PM   in reply to DNRphotog

    Having this problem on three different Macs, two at work, one at home, all running OS X 10.6.5, Photoshop CS5, and several different printers. The work computers are brand new 27-inch IMacs, and the home machine is a 24-inch IMac, about 4 years old. Very frustrating, as we have a need to do this every day and can't come up with a good workaround. Would appreciate any help!

     

    Jim

     
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  • Currently Being Moderated
    Jan 5, 2011 8:46 AM   in reply to DNRphotog

    We are having the exact same problem. We have multiple printers and all of them are having issues when labels are turned on in the Photoshop CS5 12.0.2 print dialog box on Mac OS 10.6.5 machines. One of our printers gives a Postscript error "Offending Command: limitcheck: yyyyyyyyyyyyyyyyyy" and stops the print. Another printer seems to ignore the Postscript error and print the image but with no labels. If we turn off the labels option, everything prints fine out of Photoshop CS5.

     

    Interestingly, if in the Page Setup dialog box in the Print window of Photoshop CS5 I select to save as a PDF and open that PDF in Illustrator CS5, the labels shows up, but it doesn't seem to be text. It looks like an image.

     

    Adobe Tech Support is being very unhelpful. After speaking to my 4th "Senior Level" tech they will not even test the problem on their end. Apparently no one at Adobe Tech Support has a Mac with Photoshop CS5 on it to try printing from.

     
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  • Currently Being Moderated
    Jan 5, 2011 9:12 AM   in reply to tpd866

    Sorry, there's a bug in printing labels to PostScript printers.

     

    If you print to PDF, that uses a different printing path, and avoids the bug. The labels are printed as images in that case.

     

    The problem is with the width of the label, so if you shorten the name of your file to less than about a dozen characters, that will work, but that may not be practical.

     

    Shutting off labels is the sure workaround.

     
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  • Currently Being Moderated
    Feb 28, 2011 2:16 PM   in reply to Dave Polaschek

    Shutting off labels is not really an option in our workflow. And saving as pdf and back out is a huge time sink when we are getting crushed. Has there been any word on a possible fix for this?

     
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  • Currently Being Moderated
    Mar 16, 2011 6:32 AM   in reply to DNRphotog

    Apparently a Mac os 10.6.5 printing issue with landscape mode and postscript printers...

    There's a fix, but you have to be adventuresome and willing to make some system administrative changes to your mac via terminal.

    Remember to always make a backup of your computer before changing anything!

    hope this helps...

     

    http://discussions.apple.com/thread.jspa?threadID=2644180&start=15&tst art=15

     
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  • Currently Being Moderated
    Mar 21, 2011 12:35 PM   in reply to DNRphotog

    We are still having the same issue with printing labels with images in Photoshop CS5. Has there been a fix for this yet? The landscape printing fix does not fix the label printing problem.

     
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  • Currently Being Moderated
    Mar 21, 2011 12:47 PM   in reply to tpd866

    We have not yet released a fix for the problem with printing labels to PostScript printers. Sorry.

     
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  • Currently Being Moderated
    May 16, 2011 3:20 PM   in reply to Dave Polaschek

    We just received our copy of CS5.5 which has Photoshop 12.1 in it and the label printing problem still exists. I've also tested Photoshop 12.0.4 update and still not fixed there either.

     
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  • Currently Being Moderated
    May 16, 2011 11:28 PM   in reply to tpd866

    Seriously Adobe, can it be that hard to hire a programmer to fix this? This does have an impact on workflow in larger (and smaller) graphic design workflows. PLEASE, throw a couple dollars toward this problem. We spend hundreds of dollars towards your products and this type of problem shouldn't have gone on this long. Sorry for being so blunt.

     
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  • Currently Being Moderated
    Dec 5, 2011 2:05 AM   in reply to Dave Polaschek

    I'm a Mac technician at a string of newspapers and we're converting our daily to CS 5.5. One of our photographers piped up with this issue on Friday when he was trying to print his proofs and get them to his editors.

     

    I originally thought the problem was with the old HP LaserJet 5000 printer he was using. However, three test printers later — Ricoh Aficio AP610N, HP LaserJet 4240n, Konica Minolta Bizhub 222 — I go searching and find this post.

     

    I have confirmed this issue in both OS X 10.5.8 and in OS X 10.6.8, booting in both 32-bit and 64-bit.

     

    Our photographers will probably have to remain in CS4 until this is resolved.

     

    Is there anything new on this issue? As the previous poster mentions — in May of this year — we paid serious cash for this product. An answer would be *greatly* appreciated.

     
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  • Currently Being Moderated
    Dec 5, 2011 5:36 AM   in reply to Radar323

    The answer is unchanged. We have not yet released a fix for the problem with printing labels to PostScript printers. Sorry.

     

    The problem manifests with longer filenames, so one workaround is to user shorter file names. I understand that's not much of a workaround, though.

     
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  • Currently Being Moderated
    Dec 5, 2011 9:04 PM   in reply to Dave Polaschek

    For more of a complete answer, I believe it is some ridiculous number like 12 (TWELVE) characters MAX for the filename. I don't know many graphics deptartments that can really operate on such short filenaming conventions.

     

    It has been over a year since this post was started and still no real response or fix from Adobe. Adobe has been really out of touch with it's customers the last few years. They remind me of how arrogant and aloof Quark was with it's customer in the 90's before Adobe started selling InDesign.

     

    A year, come on guys, put a programmer on it for a week and have him fix it. It's items like this that bring things to a head and end in a Class Action Suit from all your previously loyal customer base. Adobe, what ever you do, don't post another indifferent response to this post. Not posting a response would be better than some "We'll get around to it" response, it's already been a year.

     
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  • Currently Being Moderated
    Dec 5, 2011 9:19 PM   in reply to larshart

    larshart wrote:

     

    …Adobe has been really out of touch with its customers the last few years…

     

     

    You are not the only one who feels that way, larshart.  Look at what has happened to the value of Adobe stock in the market during the last five years.

     

    ADBE_stock.jpg

    Click on thumbnail above for full-size chart.

     
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  • Currently Being Moderated
    Dec 5, 2011 9:26 PM   in reply to larshart

    Compare that to Apple during the same period:

     

    AAPL_stock.jpg

    Click on thumbnail above for full-size chart.

     
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  • Currently Being Moderated
    Dec 12, 2011 2:11 AM   in reply to Dave Polaschek

    I would point out that the issue is not just with Labels, but also with Descriptions/Captions … as indicated by the original poster and by my own tests.

     
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  • Currently Being Moderated
    Jan 20, 2012 11:39 AM   in reply to Dave Polaschek

    Any update on this? We just made the jump at our paper to CS5 and we unfortunately discovered this bug.

     
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  • Currently Being Moderated
    Jan 20, 2012 12:25 PM   in reply to adnmarys

    Nothing. Our photographers have Photoshop CS5.1 sitting on their computers,

    but continue to use CS4 instead. Irritated doesn't begin to cover our

    thoughts on this matter.

     

    Steve Rinehart

    Macintosh System Support Specialist

    Sound Publishing, Inc.

     
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  • Currently Being Moderated
    Mar 26, 2012 7:45 AM   in reply to DNRphotog

    We just downloaded and installed the Photoshop 6 public beta and we are able to print labels again! Thank you Adobe! Can't wait for the official release of Photoshop 6!

     
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  • Currently Being Moderated
    Mar 26, 2012 8:39 AM   in reply to tpd866

    While this is good news it is not really a solution. We do not have CS6 beta and do not plan on getting it or updating to full CS6 when released (at least not very soon after release.) This is more of a "we'll make our customers throw money at the situation" kind of fix instead of addressing the issue in the current release version.

     
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