Great. I'll try some version of that (as I already have). Problem seems to be actually linking up with the printer. Where do I set my default printer or link it to the device I want to send the page to? Thanks for your help....this is my last step in getting this e-learning off the ground!!
You don't have to link the printer..it acts like any Internet page and just either prints to the default or asks which printer you want. It will pull up whatever printer is attached to the user's computer.
So, why doesn't Adobe fix this? Here we are a year later and it still doesn't work. Do they read these forums? I do not want to create projects in Cap4 so that I can use a certificate - I want all my projects to be in Cap5 and have certificates.
I have tried to ask support but all I ever get is an email with my case number, but never any solutions.
"Adobe. Love the product, hate the help."
I have worked in graphic design since 1993 and Adobe has always had abysmal help data systems and responsiveness to product use issues. They have consistently and persistently demonstrated behaviorally, (not verbally of course) that they will set their own priorities, thank you very much, and the customer can just sod off. On the other hand they have swamped the marketplace with their products, which you can get to do the discrete set of things you want to do. Thankfully, there are good geeks in the world who want to break stuff down and then put it back together, better. They are called third party developers.
Don't try to get Adobe's help with widgets. They honestly couldn't care less if they actually work. They won't say that in words, but much like a 2-year-old's sulk or a grown man's silent treatment, the nonverbal communication is quite clear: "Take our widget and go jump in a lake." or something like that. And when the person representing Adobe gets on here and says, no it's just that you didn't post it in the right place, I say raspberries to that person. The request for help with the certificate widget was posted in the right forums to make it a software fix request and Adobe answered by putting a bunch of certificate widgets in Captivate 5 which are worse pooh than the one from 4, called it "fixed" and left the people who actually have to give the frelling things to participants to struggle on their own, AGAIN. Blerg!
So don't go knocking on Adobe's door for help with something they have added to their imaginative "we fixed that" list, which is made up of all the things the customer asked them to fix which they chose to break in a new way instead. Just look for the third party developer or pay for a widget maker to create your own custom version.
Yes, this is a very snarky post, but I am the one who had to figure out that mess of a workaround and the current certificates are still drek, so whine I will. wah wah wah.
SmartBuilder. The learning curve is a little different but it is MUCH more powerful. As soon as I'm done with the modules I have slated in Captivate, I'm using it ONLY for slide show type presentations. The rest of our interactive elearning will be built in SmartBuilder. This is seriously powerful and easy for sims and games and lets you capture all kinds of learner activity. Also, it works very consistently and lets you put Captivate generated swfs into the SmartBuilder activities and presentations. Best combined tool set I have found so far.
It is a download from this website.
Well, it's a year later. I have been looking for a "fix" consistently. I am creating new courses that MUST have certificates for 90 employees to print and file.
It's sad to ignore the easier functionality of Cap5 and go back to the drawing board with Cap4 JUST to get the end result of a working certificate. Very frustrating.
You may want to have a look at this widget for custom certificate creation:
@Dabareh-I feel your frustration as well. It does seem that there is no real solution that works consistently in 5.
@Jim, does it print? Because that's the problem I've found with all the certificate widgets I've located. None of them print properly if placed in Captivate 5. (We ended up going back to 5 from 5.5 for a series of reasons, so I don't know if 5.5 actually prints certificates or not)
Thanks for comments.
The problem is that I'm training personnel for the first time online who have virtually no computer skills (many don't speak English). It has taken a year to get some to a place that they feel comfortable hitting a print button and choosing a printer. To ask them to save the PDF, go find it on a computer used solely to clock in and out, and print it is another few months of training for tech-frustrated people.
My company just upgraded to 5.5. Yet, I am stuck on 4 just because of a glitch with a certificate. Ironic, eh?
I'm not sure why you are having to go the PDF route. Check the post I put in above on the first page here. You can print directly from the certificate. It's an ugly workaround, but it does work and it works in Cap 5. You basically put the print widget from 5 in OVER the certificate and cover up the print button that's in the cert.
Alternatively, what if you created a generic "passed" certificate, rather than having the score, on an HTML page, then use the quiz results to create an action that goes either to that page to print it, or to some remedial materials or the start of the quiz or wherever you want people to go who haven't passed. Just a thought. Send me an email if you want a copy of the file with that cert in it the way I have it set up. firstname.lastname@example.org
I actually did read the post about the workaround recently. I was considering it…. but I have tried a half dozen things other people swore worked without success. I was just hesitant to try ANOTHER.
I might actually give it a shot. If you could send the example you have, I would appreciate it.