I downloaded Indesign CS5.5 last week - to initially use as a 30 day trial. I installed, then around 4 days later (today) went to load/start the application for the first time. It opened like other trial downloads have (I've trialed about 3-4 other adobe apps while I'm deciding which combination to get, which to buy seperately, and organising money). Initially I had the use as a 30 day trial option and went through the window - I didn't enter my adobe log-in because I couldn't be bothered digging out the password, it didn't say I had to, there was a 'skip this step' option.
Instead of continuing on - I got an error dialog box that said there was was a problem with the installation - and the install window immediately skipped to 00 days left on the trial -
If this was deliberate Adobe - wrecking the trial just becasue I didn't enter extra details - without telling me I needed to, to use the trial, then it was nasty arrogant corporate.
Given that I have a new imac, I have no illegal software, I was trying to be a good customer, I've taken a bite out of my monthly broadband account to download the trial.... your 0800 tech support New Zeland number does not connect "at this time".....
Is there some other way of acessing this trial - it's on my computer.... more than for just one use?
Adobe doesn't do this on purpose. Any such issues point to technical or configuration issues on your computer where the trial period cannot be verified. Inputting info is always optional. Anyway, there is no way to bring those 30 days back just by reinstalling or another simple procedure. At best you could call support and ask for a temporary serial number, but otherwise only rebuilding the operating system from scratch with a proper formatting of the drive will erase al lthe wrong info and allow you to install the trial again.
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