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Encore CS4 Library files missing

Dec 7, 2008 2:09 PM

I just noticed that I was unable to see the standard menus or buttons in Encore so I checked the Library folder only to find that it does not exist. Any suggestions as to where this folder should be?

Thanks!

43052 Views 23 Replies Latest reply: Ann Bens, Dec 8, 2011 4:55 AM

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1. Bill Hunt,

Dec 7, 2008 7:01 PM in reply to x34

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I do not know about the locations for the CS4 Functional Content, but there are several threads on this board, with the exact folder locations for earlier versions. I'd *guess* that they will be the same, or very similar, for CS4.

Hunt

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2. x34,

Dec 12, 2008 9:52 AM in reply to x34

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Bill,

thanks for the reply. The files are not there and nowhere to be found. Everything was installed from the disk but there is no libaray folder or a resource folder with any usuable file for importing as menus or what was contained in CS3? Any suggestions?

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3. (Davevg),

Dec 17, 2008 5:21 AM in reply to x34

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Functional Content should be available at: C:\Program Files\Adobe\Adobe Encore CS4\Library.

Encore 4.0.1 has added a few new menus. You can download them via "Resource Central".

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4. DVDmike,

Dec 25, 2008 5:29 PM in reply to x34

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There was no library in my CS4 folder either. But I could move the library from CS3 over and CS4 reads it OK. But are there new templates in CS4 that I should have?

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5. Bill Hunt,

Dec 26, 2008 5:34 AM in reply to x34

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Mike,

I seem to recall people mentioning a few new Templates, and I think that Adobe might have added a few in addition later on. Is yours a download purchase? If so, there should be a second download file with the Functional Content. This will be a separate Extract/Install.

Also, I believe that a few of the older Templates have been removed. Might want to check this out with folk, who had both CS3 and now CS4.

Hunt

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6. (Jack_Pedleham),

Jan 3, 2009 2:01 PM in reply to x34

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I also have this problem, in the second content extractor i only have policy files and a copy of the end user agreement, can someone upload them to a server? or email me the library files, also does anyone know if the library files affect all programs? as i have no library files in any of the programs (i have the master collection)

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7. Bill Hunt,

Jan 4, 2009 6:52 AM in reply to x34

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Jack,

Most of the programs have their own Functional Content, PS, PP & Encore. AE probably does too, but I'd have to go and verify.

Did you purchase the discs, or just download?

As I have never bought an Aodbe program via download, especially the Master Collection, I do not know how many additional downloads might be required. It seems that just the PP stuff for CS2 was 4.3GB when extracted.

If via download, Adobe will have all of your info, including all links for Functional Content. Remember, these will be archived files (once 7zip), and will have to be fully Extracted, prior to installation. A call to Adobe will get you all links necessary.

Don't forget to Extract all archived files,

Hunt

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8. (Jack_Pedleham),

Jan 4, 2009 9:05 AM in reply to x34

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Ah, thanks Hunt, i have a 7zip file in the digital download i forgot to extract. Thanks very much :)

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9. DVDmike,

Jan 4, 2009 10:12 AM in reply to x34

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Jack, what was the zip file named that contained the Encore CS4 extras? I don't appear to have it. But I'd like to do a search before I try to download it again.

thanks.

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10. markm75g,

Mar 10, 2009 9:40 AM in reply to x34

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I have the same issue, cant find the library files or menus, cant find it online.. its not an option in the cs4 suite.. any thoughts?

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11. Bill Hunt,

Mar 10, 2009 1:14 PM in reply to x34

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markm75g,

Expand this thread (hit "First") to show all 9 replies above yours. If you did a download of CS4, then the directions should be in those earlier replies. If you purchased the full set of DVD's, then you will only have to do an install, and choose the Functional Content.

Did you download, or purchase the full boxed set?

Hunt

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12. mikeklar,

Mar 15, 2009 6:32 PM in reply to x34

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Jack
I too would like to know which zip file you found that solved the issue?
Having searched all downloaded files I cannot identify any that might indicate as belonging to Encore CS4 Library.
Your help would be very much appreciated.
Cheers,
Michael

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13. Bill Hunt,

Mar 16, 2009 7:04 AM in reply to x34

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Michael,

On the Web site, furnished by Adobe, where you downloaded your program files, there should be a second download link. IIRC, the file name is very similar to that of the programs.

If you no longer have your Web link, call Adobe. Furnish them with your S/N and invoice number. They will have the info for you. They should also be able to instruct you as to which of the two files you need. Were I in this position, I would just download each of the two files, that will be hyperlinked from "your" Web site. One will be the program installer, the other the Functional Content.

Remember! You
b MUST
Extract these files, before you attempt to install. They will not install from the archived files.

Good luck,

Hunt

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14. hershgrant,

May 20, 2009 3:19 PM in reply to x34

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just open ENCORE CS4 open resource central under templates you will see missing items listed (Education themes, general unfortunately you have to hit the arrow to the right of the template you want and it will download to your library)

See attached png for example

Attachments:

Picture 1.png (101.3 K)

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15. Bill Hunt,

May 20, 2009 6:10 PM in reply to hershgrant

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That is neat and something that I have not heard of.

Thanks for sharing,

Hunt

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16. burroshooter,

May 22, 2009 9:52 AM in reply to x34

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I just went through an agonizing period, wjile trying to figure out the silly Encore Library thing.
I'm running 64-bit Vista (onl;y because I have to) and after two totally clean installs, still did not see the library in the Encore Folder ---UNTILL I LOOKED IN %$^&*#$ (x86) Adobe Folder. The freakin' installs it in the 32-bit sectio of the OS, and does Adobe mention that anywhere ( I have several help memos)----Not A Word.

The Arrogance at Apple is rubbing off on Adobe...then again maybe it started there.

M Alan Cox
Burro Creek Pictures

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17. Joe Bowden,

May 22, 2009 10:01 AM in reply to burroshooter

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My guess is it's not so much "arrogance" as perhaps an overlooked bug.

It's great that you found it - and you might want to file a bug report so Adobe fixes it:

https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

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18. Jeff Bellune,

May 22, 2009 10:26 AM in reply to burroshooter

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one-iron wrote:

UNTILL I LOOKED IN %$^&*#$ (x86) Adobe Folder. The freakin' installs it in the 32-bit sectio of the OS, and does Adobe mention that anywhere ( I have several help memos)----Not A Word.

Why would it be anywhere else besides the (x86) folder? That's where all 32-bit apps get installed in Vista 64, and last time I checked, Encore was still a 32-bit app.

-Jeff

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19. Bill Hunt,

May 22, 2009 2:16 PM in reply to Jeff Bellune

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Jeff,

I think that it is safe to say that they'll be there, until at least CS5 too. My money's on that horse.

Hunt

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20. 4Nancy2,

Dec 7, 2011 7:49 PM in reply to Bill Hunt

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Hi,

I'm new here, but have not found a solution to my problem of no library in Encore CS4. I found one site that had instructions for those of us who bought the discs (Creative Suite 4 production premium) but I cannot seem to get the disc to work properly.

The instructions were to put in the first disc go to setup.exe, deselect all items, select Encore, custom install, select Adobe Encore CS4 library, and install. However, when I put in the disc and tried to deselect all items it would not work. I could not select nor deselect, only fully install the suite all over again (which I have done 3 times). Is there some trick to selecting or deselecting?

Is there anyone with a solution to the library problem or should I try to get Adobe to send me another disc?

Something strange when installing, I only used application disc 1 & 2, but have application discs 3 & 4 that are not used and seem to not have any exe files or usable files, a content disc that seems to have only a read me pdf file and a learning disc that directs me to websites.

Any help would be great.

Nancy

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21. Stan Jones,

Dec 7, 2011 8:56 PM in reply to 4Nancy2

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This may be the page you are referring to.

http://kb2.adobe.com/cps/853/cpsid_85388.html

When I put CS4 install disk 1 in, it takes a while to examine the system, then shows what is installed (Production Premium) with all the programs unchecked. I can check only the Encore library.

Does the install program see your already installed programs?

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22. burroshooter,

Dec 8, 2011 4:06 AM in reply to 4Nancy2

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The files you need are downloadable from the Adobe website. If you bought the software from the Adobe store there will be a record of your purchase and serial number. There are also instructions on install.

One-iron

Michael A. Cox

Burro Creek Pictures, LLC

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23. Ann Bens,

Dec 8, 2011 4:55 AM in reply to 4Nancy2

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When installing CS4 all disks are used.
Here are the instructions for CS4 for the missing content.
http://kb2.adobe.com/cps/408/kb408826.html

Maybe its best to uninstall everything
run Cleaner tool
and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html

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