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Latest Version of Air won't install on my MAC! Help!

Dec 10, 2011 12:28 PM

I have a Mac book pro running version 10.7.2.  I recently purchased Adobe CS5.5 Master Collection and proceeded to uninstal my previous version so that I could install the new one.

 

After downloading the 'demo' version and then trying to install it, I received an error message asking me to install the latest version of Air.  I downloaded the latest version of Air and everytime I try to run it...I get an error saying that Adobe Air needs the latest version of Adobe Air in order to proceed with installation.

 

What the??? This is insane!! I tried all the various troubleshooting suggestions including inserting code in Terminal but nothing works!!

 

Please...I'm a professional and need my CS5.5 running urgently!!

 

Thanks...

 

Charles

 
Replies
  • Chris Campbell
    9,454 posts
    May 4, 2010
    Currently Being Moderated
    Dec 12, 2011 5:09 PM   in reply to Charles Dumont

    That is odd, but I'm glad you got it fixed.  Feel free to post back anytime if you run into problems in the future.

     

    Chris

     
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    Dec 12, 2011 5:22 PM   in reply to Charles Dumont

    I tried this but it didn't work.  I'm getting

    This application requires a version of Adobe AIR which cannot be found.

    Please download the latest version of the runtime from

    http://www.adobe.com/go/getair,

    or contact the application author for an updated version.

     

    I uninstalled my downloaded version of master suit after the trail was over.  I'm looking to use other programs that use this and I've tried everything that people have offered as advice.  STILL the same error message. 

     

    Help!  I need need need to order photos using another program that uses this and I can't do it!

     
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  • Chris Campbell
    9,454 posts
    May 4, 2010
    Currently Being Moderated
    Dec 12, 2011 5:29 PM   in reply to savrine1

    I'm sorry you're running into installation issues with AIR.  Microsoft has released a new utility that can help resolve installation problems.  Would you mind giving this a try and let us know how it works for you?  When running the Fix it, go through the uninstall process and try to remove Adobe AIR from your system.  Once finished, download the latest version of AIR and install again.

     

    Microsoft Install and Uninstall Fix It

     

    If you still encounter problems, we'll need to review the AIR installer log to better diagnose the issue.  Please post back with the log contents.  You can find instructions for finding these logs here:

     

    AIR Installer Log Instructions

     

    Thanks,

    Chris

     
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    Dec 12, 2011 5:32 PM   in reply to Chris Campbell

    Sorry, I have a mac.  I don't think that will work for me.

     
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  • Chris Campbell
    9,454 posts
    May 4, 2010
    Currently Being Moderated
    Dec 12, 2011 5:38 PM   in reply to savrine1

    Oops, sorry about that.  Let's try this.  Go to /Library/Frameworks/ and delete the Adobe AIR.framework folder.  Once that's gone, try reinstalling the runtime from the .dmg and then give the .air file another go.

     

    Chris

     
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    Dec 13, 2011 12:28 PM   in reply to Chris Campbell

    I did this. Still problems. I can download it just not install it because it says it need a newer version of AIR to run. I'm trying to install the newer version of AIR.

     

    Help,

    Rebecca

     
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  • Chris Campbell
    9,454 posts
    May 4, 2010
    Currently Being Moderated
    Dec 13, 2011 2:59 PM   in reply to savrine1

    The AIR runtime installer is complaining that it needs a newer version to run?  Can you post your AIR installer log so I can take a look at what it's hanging up on?  Here are the instructions:

     

    Installer log output: Mac

     

    Thanks,

    Chris

     
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    Dec 13, 2011 9:44 PM   in reply to Charles Dumont

    Ok I had the EXACT same problem you did!  I was using Safari and it was telling me it couldn't install the Adobe Download Assistant because it needed Adobe Air, but when I tried to download Air, it gave me that message too.  But I just downloaded Firefox and it worked just fine downloading Photoshop from there.  I'm not sure what the deal is, but at least it's working now.

     
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    Dec 14, 2011 8:45 AM   in reply to Charles Dumont

    I am having the same issue installing air.  I am running Mac OS 10.7.2 on a Macbook trying to install Air ver 3.1.0.4880.  Following is the syslog and crash report outputs.  Any help is appreciated. 

     

    Dec 14 10:29:41 MacBook-Pro Adobe AIR Installer[4603]: Runtime Installer begin with version 3.1.0.4880 on Mac OS 10.7.2 x86

    Dec 14 10:29:41 MacBook-Pro Adobe AIR Installer[4603]: Commandline is: -psn_0_1122578

    Dec 14 10:29:41 MacBook-Pro Adobe AIR Installer[4603]: No installed runtime detected

    Dec 14 10:29:43 MacBook-Pro com.apple.launchd.peruser.501[120] ([0x0-0x112112].com.adobe.air.Installer[4603]): Job appears to have crashed: Segmentation fault: 11

    Dec 14 10:29:43 MacBook-Pro ReportCrash[4607]: Saved crash report for Adobe AIR Installer[4603] version 3.1 (3.1.0.4880) to /Users/BobOwens/Library/Logs/DiagnosticReports/Adobe AIR Installer_2011-12-14-102943_Bob-Owenss-MacBook-Pro.crash

     

     

    Here is the crash report:

     

    Process:         Adobe AIR Installer [4603]

    Path:            /Volumes/VOLUME/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer

    Identifier:      com.adobe.air.Installer

    Version:         3.1 (3.1.0.4880)

    Code Type:       X86 (Native)

    Parent Process:  launchd [120]

     

     

    Date/Time:       2011-12-14 10:29:42.413 -0600

    OS Version:      Mac OS X 10.7.2 (11C74)

    Report Version:  9

     

     

    Crashed Thread:  0  Dispatch queue: com.apple.main-thread

     

     

    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)

    Exception Codes: KERN_INVALID_ADDRESS at 0x00000000a0000020

     

     

    VM Regions Near 0xa0000020:

        __LINKEDIT             000000008feb5000-000000008fec8000 [   76K] r--/rwx SM=COW  /usr/lib/dyld

    --> Submap                 0000000090000000-00000000ac000000          r--/rwx machine-wide submap

        mapped file            0000000090000000-0000000090005000 [   20K] r-x/r-x SM=COW  Object_id=dac2260

     

     

    Application Specific Information:

    objc_msgSend() selector name: backingScaleFactor

    objc[4603]: garbage collection is OFF

     

     

    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

    0   libobjc.A.dylib                         0x9448ae87 objc_msgSend_fpret + 23

    1   com.apple.AppKit                        0x98a7127a -[NSWindow _setFrame:updateBorderViewSize:] + 1223

    2   com.apple.AppKit                        0x98a70915 -[NSWindow _oldPlaceWindow:] + 630

    3   com.apple.AppKit                        0x98a1a514 -[NSWindow _setFrameCommon:display:stashSize:] + 1657

    4   com.apple.AppKit                        0x98a19e96 -[NSWindow setFrame:display:] + 71

    5   com.adobe.AIR                           0x03353948 0x2f55000 + 4188488

    6   com.adobe.AIR                           0x034a474c 0x2f55000 + 5568332

    7   com.adobe.AIR                           0x0346541b 0x2f55000 + 5309467

    8   com.adobe.AIR                           0x03620266 0x2f55000 + 7123558

    9   com.adobe.AIR                           0x03621db9 0x2f55000 + 7130553

    10  com.adobe.AIR                           0x03625eb7 0x2f55000 + 7147191

    11  com.adobe.AIR                           0x0365200d 0x2f55000 + 7327757

    12  com.adobe.AIR                           0x036be21c 0x2f55000 + 7770652

    13  com.adobe.AIR                           0x033425a8 0x2f55000 + 4117928

    14  com.adobe.AIR                           0x03343be5 0x2f55000 + 4123621

    15  com.adobe.AIR                           0x03640c69 0x2f55000 + 7257193

    16  com.adobe.AIR                           0x037248cc FREGetObjectAsInt32 + 176322

    17  com.apple.CoreFoundation                0x99ee7091 -[NSObject performSelector:withObject:] + 65

    18  com.apple.Foundation                    0x9bdc6f64 __NSThreadPerformPerform + 503

    19  com.apple.CoreFoundation                0x99e5e84f __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 15

    20  com.apple.CoreFoundation                0x99e5e206 __CFRunLoopDoSources0 + 246

    21  com.apple.CoreFoundation                0x99e880d8 __CFRunLoopRun + 1112

    22  com.apple.CoreFoundation                0x99e878ec CFRunLoopRunSpecific + 332

    23  com.apple.CoreFoundation                0x99e87798 CFRunLoopRunInMode + 120

    24  com.apple.HIToolbox                     0x94f1ba7f RunCurrentEventLoopInMode + 318

    25  com.apple.HIToolbox                     0x94f22d9b ReceiveNextEventCommon + 381

    26  com.apple.HIToolbox                     0x94f22c0a BlockUntilNextEventMatchingListInMode + 88

    27  com.apple.AppKit                        0x98916040 _DPSNextEvent + 678

    28  com.apple.AppKit                        0x989158ab -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 113

    29  com.apple.AppKit                        0x98911c22 -[NSApplication run] + 911

    30  com.adobe.AIR                           0x02f5d8ea 0x2f55000 + 35050

    31  com.adobe.AIR                           0x02f5db10 0x2f55000 + 35600

    32  com.apple.CoreFoundation                0x99ee7091 -[NSObject performSelector:withObject:] + 65

    33  com.adobe.air.Installer                 0x00002eb7 RuntimeAppMain(char const*, int) + 371

    34  com.adobe.air.Installer                 0x00002ff4 main + 60

    35  com.adobe.air.Installer                 0x000024d2 start + 54

     

     

    Thread 1:: Dispatch queue: com.apple.libdispatch-manager

    0   libsystem_kernel.dylib                  0x9318990a kevent + 10

    1   libdispatch.dylib                       0x9c968c58 _dispatch_mgr_invoke + 969

    2   libdispatch.dylib                       0x9c9676a7 _dispatch_mgr_thread + 53

     

     

    Thread 2:

    0   libsystem_kernel.dylib                  0x9318902e __workq_kernreturn + 10

    1   libsystem_c.dylib                       0x9bb4eccf _pthread_wqthread + 773

    2   libsystem_c.dylib                       0x9bb506fe start_wqthread + 30

     

     

    Thread 3:

    0   libsystem_kernel.dylib                  0x9318902e __workq_kernreturn + 10

    1   libsystem_c.dylib                       0x9bb4eccf _pthread_wqthread + 773

    2   libsystem_c.dylib                       0x9bb506fe start_wqthread + 30

     

     

    Thread 4:

    0   libsystem_kernel.dylib                  0x9318883e __psynch_cvwait + 10

    1   libsystem_c.dylib                       0x9bb50e21 _pthread_cond_wait + 827

    2   libsystem_c.dylib                       0x9bb0142c pthread_cond_wait$UNIX2003 + 71

    3   com.adobe.AIR                           0x034cba99 0x2f55000 + 5728921

    4   com.adobe.AIR                           0x0330a000 0x2f55000 + 3887104

    5   com.adobe.AIR                           0x034cbb69 0x2f55000 + 5729129

    6   com.adobe.AIR                           0x034cbbe3 0x2f55000 + 5729251

    7   com.adobe.AIR                           0x034cbc7e 0x2f55000 + 5729406

    8   libsystem_c.dylib                       0x9bb4ced9 _pthread_start + 335

    9   libsystem_c.dylib                       0x9bb506de thread_start + 34

     

     

    Thread 5:

    0   libsystem_kernel.dylib                  0x9318883e __psynch_cvwait + 10

    1   libsystem_c.dylib                       0x9bb50e21 _pthread_cond_wait + 827

    2   libsystem_c.dylib                       0x9bb0142c pthread_cond_wait$UNIX2003 + 71

    3   com.adobe.AIR                           0x034cba99 0x2f55000 + 5728921

    4   com.adobe.AIR                           0x0330a000 0x2f55000 + 3887104

    5   com.adobe.AIR                           0x034cbb69 0x2f55000 + 5729129

    6   com.adobe.AIR                           0x034cbbe3 0x2f55000 + 5729251

    7   com.adobe.AIR                           0x034cbc7e 0x2f55000 + 5729406

    8   libsystem_c.dylib                       0x9bb4ced9 _pthread_start + 335

    9   libsystem_c.dylib                       0x9bb506de thread_start + 34

     

     

    Thread 6:

    0   libsystem_kernel.dylib                  0x9318883e __psynch_cvwait + 10

    1   libsystem_c.dylib                       0x9bb50e21 _pthread_cond_wait + 827

    2   libsystem_c.dylib                       0x9bb0142c pthread_cond_wait$UNIX2003 + 71

    3   com.adobe.AIR                           0x034cba99 0x2f55000 + 5728921

    4   com.adobe.AIR                           0x0330a000 0x2f55000 + 3887104

    5   com.adobe.AIR                           0x034cbb69 0x2f55000 + 5729129

    6   com.adobe.AIR                           0x034cbbe3 0x2f55000 + 5729251

    7   com.adobe.AIR                           0x034cbc7e 0x2f55000 + 5729406

    8   libsystem_c.dylib                       0x9bb4ced9 _pthread_start + 335

    9   libsystem_c.dylib                       0x9bb506de thread_start + 34

     

     

    Thread 7:

    0   libsystem_kernel.dylib                  0x9318883e __psynch_cvwait + 10

    1   libsystem_c.dylib                       0x9bb50e21 _pthread_cond_wait + 827

    2   libsystem_c.dylib                       0x9bb0142c pthread_cond_wait$UNIX2003 + 71

    3   com.adobe.AIR                           0x034cba99 0x2f55000 + 5728921

    4   com.adobe.AIR                           0x0330a000 0x2f55000 + 3887104

    5   com.adobe.AIR                           0x034cbb69 0x2f55000 + 5729129

    6   com.adobe.AIR                           0x034cbbe3 0x2f55000 + 5729251

    7   com.adobe.AIR                           0x034cbc7e 0x2f55000 + 5729406

    8   libsystem_c.dylib                       0x9bb4ced9 _pthread_start + 335

    9   libsystem_c.dylib                       0x9bb506de thread_start + 34

     

     

    Thread 8:

    0   libsystem_kernel.dylib                  0x9318883e __psynch_cvwait + 10

    1   libsystem_c.dylib                       0x9bb50e21 _pthread_cond_wait + 827

    2   libsystem_c.dylib                       0x9bb013e0 pthread_cond_timedwait$UNIX2003 + 70

    3   com.adobe.AIR                           0x034cbac5 0x2f55000 + 5728965

    4   com.adobe.AIR                           0x0350b28a 0x2f55000 + 5989002

    5   com.adobe.AIR                           0x034cbb69 0x2f55000 + 5729129

    6   com.adobe.AIR                           0x034cbbe3 0x2f55000 + 5729251

    7   com.adobe.AIR                           0x034cbc7e 0x2f55000 + 5729406

    8   libsystem_c.dylib                       0x9bb4ced9 _pthread_start + 335

    9   libsystem_c.dylib                       0x9bb506de thread_start + 34

     

     

    Thread 9:

    0   libsystem_kernel.dylib                  0x9318902e __workq_kernreturn + 10

    1   libsystem_c.dylib                       0x9bb4eccf _pthread_wqthread + 773

    2   libsystem_c.dylib                       0x9bb506fe start_wqthread + 30

     

     

    Thread 10:

    0   libsystem_kernel.dylib                  0x9318883e __psynch_cvwait + 10

    1   libsystem_c.dylib                       0x9bb50e21 _pthread_cond_wait + 827

    2   libsystem_c.dylib                       0x9bb0142c pthread_cond_wait$UNIX2003 + 71

    3   com.adobe.AIR                           0x03346128 0x2f55000 + 4133160

    4   com.adobe.AIR                           0x03343d96 0x2f55000 + 4124054

    5   com.adobe.AIR                           0x033446ce 0x2f55000 + 4126414

    6   com.adobe.AIR                           0x033446fb 0x2f55000 + 4126459

    7   com.adobe.AIR                           0x034cbb69 0x2f55000 + 5729129

    8   com.adobe.AIR                           0x034cbbe3 0x2f55000 + 5729251

    9   com.adobe.AIR                           0x034cbc7e 0x2f55000 + 5729406

    10  libsystem_c.dylib                       0x9bb4ced9 _pthread_start + 335

    11  libsystem_c.dylib                       0x9bb506de thread_start + 34

     

     

    Thread 0 crashed with X86 Thread State (32-bit):

      eax: 0x00397c50  ebx: 0x0019f180  ecx: 0x9933090c  edx: 0xa0000000

      edi: 0x00390f50  esi: 0x98a70dc1  ebp: 0xbfffdb98  esp: 0xbfffdb28

       ss: 0x00000023  efl: 0x00010206  eip: 0x9448ae87   cs: 0x0000001b

       ds: 0x00000023   es: 0x00000023   fs: 0x00000000   gs: 0x0000000f

      cr2: 0xa0000020

    Logical CPU: 2

     

     

    Binary Images:

        0x1000 -     0x6ff7 +com.adobe.air.Installer (3.1 - 3.1.0.4880) <B215D2E3-E498-D23B-CD5E-C6FAD3B39C7E> /Volumes/VOLUME/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer

      0x700000 -   0x7adff7  libcrypto.0.9.7.dylib (0.9.7 - compatibility 0.9.7) <7B6DB792-C9E5-3772-8734-8D0052757B8C> /usr/lib/libcrypto.0.9.7.dylib

    0x2d23000 -  0x2d5cff3  com.apple.QuickTimeFireWireDV.component (7.7.1 - 2306) <5347333C-9175-39FF-AFEC-BF24BB6701D7> /System/Library/QuickTime/QuickTimeFireWireDV.component/Contents/MacO S/QuickTimeFireWireDV

    0x2d67000 -  0x2d71fff  com.apple.IOFWDVComponents (2.0.7 - 2.0.7) <811CF4D6-15B2-3EDA-B026-5E4B28C0F742> /System/Library/Components/IOFWDVComponents.component/Contents/MacOS/ IOFWDVComponents

    0x2d7c000 -  0x2d80ffb  com.apple.audio.AudioIPCPlugIn (1.2.1 - 1.2.1) <B8333059-00BE-33A6-AEC0-0C8F285E6E07> /System/Library/Extensions/AudioIPCDriver.kext/Contents/Resources/Aud ioIPCPlugIn.bundle/Contents/MacOS/AudioIPCPlugIn

    0x2f55000 -  0x406bfc7 +com.adobe.AIR (??? - 3.1.0.4880) <AB2E4804-CA8F-B8C0-AE11-B52400555F22> /Volumes/VOLUME/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR

    0x5364000 -  0x538cfff  com.apple.QuickTimeIIDCDigitizer (7.7.1 - 2306) <6F887F4E-2D83-3415-9342-7EA8600E1349> /System/Library/QuickTime/QuickTimeIIDCDigitizer.component/Contents/M acOS/QuickTimeIIDCDigitizer

    0x5394000 -  0x53e2ff7  com.apple.QuickTimeUSBVDCDigitizer (2.7.1 - 2.7.1) <1D79F9C3-E0F4-33AE-A390-38DD884DEA28> /System/Library/QuickTime/QuickTimeUSBVDCDigitizer.component/Contents /MacOS/QuickTimeUSBVDCDigitizer

    0x53ec000 -  0x53f2ffb  com.apple.audio.AppleHDAHALPlugIn (2.1.3 - 2.1.3f7) <C2DD672D-46CE-34BB-8456-129C65DDE583> /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHAL PlugIn.bundle/Contents/MacOS/AppleHDAHALPlugIn

    0x5515000 -  0x5682ffc  GLEngine (??? - ???) <C49CCDEA-F23E-30CD-9BCD-FC09C9D07CF4> /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle /GLEngine

    0x56b6000 -  0x57adffb  libGLProgrammability.dylib (??? - ???) <8E592FEB-B6A8-3BFF-828B-B37B05D4D574> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libG LProgrammability.dylib

    0x8f7c000 -  0x921cfe7  com.apple.ATIRadeonX3000GLDriver (7.14.5 - 7.1.4) <BA35443F-847C-344D-80C1-B9EC528B89C9> /System/Library/Extensions/ATIRadeonX3000GLDriver.bundle/Contents/Mac OS/ATIRadeonX3000GLDriver

    0x924d000 -  0x95e3fff  com.apple.driver.AppleIntelHD3000GraphicsGLDriver (7.14.5 - 7.1.4) <3085DB78-3E8E-3570-B235-3ED8F1E712B3> /System/Library/Extensions/AppleIntelHD3000GraphicsGLDriver.bundle/Co ntents/MacOS/AppleIntelHD3000GraphicsGLDriver

    0x97a1000 -  0x97ceff8  GLRendererFloat (??? - ???) <1264885F-1492-3591-BFB1-B671A7B08A29> /System/Library/Frameworks/OpenGL.framework/Resources/GLRendererFloat .bundle/GLRendererFloat

    0x8fe57000 - 0x8fe899c7  dyld (195.5 - ???) <134323A7-49DC-3A9D-ACFD-32FAD0FD6BA2> /usr/lib/dyld

    0x90005000 - 0x90015ff7  libCRFSuite.dylib (??? - ???) <CE616EF3-756A-355A-95AD-3472A876BEB9> /usr/lib/libCRFSuite.dylib

    0x90018000 - 0x90037fff  com.apple.RemoteViewServices (1.2 - 39) <C7B638D2-2F8B-3A45-916A-73103FADC822> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versio ns/A/RemoteViewServices

    0x90038000 - 0x90043ff3  libCSync.A.dylib (600.0.0 - compatibility 64.0.0) <11726E50-E6FC-3AB0-8750-DDDCCF2B8534> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/F rameworks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib

    0x90044000 - 0x900aeff3  com.apple.CoreSymbolication (2.1 - 67) <38FD2396-C987-3E7F-93EF-7D8ECAF542AF> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Version s/A/CoreSymbolication

    0x900b0000 - 0x900b4ff3  libsystem_network.dylib (??? - ???) <62EBADDA-FC72-3275-AAB3-5EDD949FEFAF> /usr/lib/system/libsystem_network.dylib

    0x900b5000 - 0x900b9fff  libGIF.dylib (??? - ???) <06E85451-F51C-31C4-B5A6-180819BD9738> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/F rameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib

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    0x901a5000 - 0x901c1ff5  com.apple.GenerationalStorage (1.0 - 125) <F1D67293-9192-367D-AE74-2732B23E7E77> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versi ons/A/GenerationalStorage

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    0x983bd000 - 0x98454ff3  com.apple.securityfoundation (5.0 - 55005) <F5A98CC2-11C6-34F3-8F72-75B642627630> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/Se curityFoundation

    0x9848a000 - 0x9849bfff  libbsm.0.dylib (??? - ???) <54ACF696-87C6-3652-808A-17BE7275C230> /usr/lib/libbsm.0.dylib

    0x9849c000 - 0x984c4ff0  com.apple.CoreServicesInternal (113.8 - 113.8) <9930695C-1C48-329F-93FD-5AEEE2EF942C> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/Vers ions/A/CoreServicesInternal

    0x984c5000 - 0x98807fff  com.apple.MediaToolbox (1.0 - 705.42) <5AEFD5BE-6FA3-38F8-966A-B0AB56C472B8> /System/Library/PrivateFrameworks/MediaToolbox.framework/Versions/A/M ediaToolbox

    0x98808000 - 0x98809fff  com.apple.TrustEvaluationAgent (2.0 - 1) <4BB39578-2F5E-3A50-AD59-9C0AB99472EB> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Vers ions/A/TrustEvaluationAgent

    0x98816000 - 0x98906ff1  libiconv.2.dylib (7.0.0 - compatibility 7.0.0) <9E5F86A3-8405-3774-9E0C-3A074273C96D> /usr/lib/libiconv.2.dylib

    0x9890c000 - 0x9939affe  com.apple.AppKit (6.7.2 - 1138.23) <ADFA8D70-601E-3B5C-96FD-F45F52055CC8> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit

    0x9939b000 - 0x993defff  com.apple.MediaKit (11.0 - 585) <BD6A0B33-7048-3E71-864F-DFB5BC0FC640> /System/Library/PrivateFrameworks/MediaKit.framework/Versions/A/Media Kit

    0x993df000 - 0x993dffff  com.apple.vecLib (3.7 - vecLib 3.7) <8CCF99BF-A4B7-3C01-9219-B83D2AE5F82A> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib

    0x996ef000 - 0x99708fff  libPng.dylib (??? - ???) <A83B66DC-302C-3A4C-8107-0E5560708024> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/F rameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib

    0x9987e000 - 0x9998fff7  libJP2.dylib (??? - ???) <35D120D4-3304-3A02-9259-EB933E74E63A> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/F rameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib

    0x99990000 - 0x99994ffd  IOSurface (??? - ???) <97E875C2-9F1A-3FBA-B80C-594892A02621> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface

    0x99995000 - 0x99996ff7  libsystem_sandbox.dylib (??? - ???) <BC0A04E9-4F28-3BC8-AA7B-63C3451E9212> /usr/lib/system/libsystem_sandbox.dylib

    0x99c47000 - 0x99c47fff  com.apple.quartzframework (1.5 - 1.5) <EF66BF08-620E-3D11-87D4-35D0B0CD1F6D> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz

    0x99c5e000 - 0x99cafff3  com.apple.CoreMediaIO (210.0 - 3180) <79AA7CA8-FC39-375D-9485-855D302DF7AA> /System/Library/Frameworks/CoreMediaIO.framework/Versions/A/CoreMedia IO

    0x99cce000 - 0x99cd7ff3  com.apple.CommonAuth (2.1 - 2.0) <D49B41B1-A5DD-366A-8C30-49E9B875AA13> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/Com monAuth

    0x99cdc000 - 0x99d12fff  com.apple.DebugSymbols (2.1 - 85) <FAD78A3A-48DF-3D27-9726-1D31D3B889DA> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/D ebugSymbols

    0x99d13000 - 0x99d42ff7  libsystem_info.dylib (??? - ???) <B86A363D-6EA2-3A69-A6CB-18B7F98FC61A> /usr/lib/system/libsystem_info.dylib

    0x99d43000 - 0x99d44ffd  libCVMSPluginSupport.dylib (??? - ???) <96F2F2F4-E7A9-36C8-B1CF-D58AA3DB2B44> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libC VMSPluginSupport.dylib

    0x99e4d000 - 0x9a023fe3  com.apple.CoreFoundation (6.7.1 - 635.15) <AC9F6462-6315-3D89-8075-D048DB4DBF7E> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFo undation

    0x9a024000 - 0x9a09cff2  com.apple.CorePDF (3.0 - 3.0) <A0EC8F60-A622-347E-979A-F71939C45E5F> /System/Library/PrivateFrameworks/CorePDF.framework/Versions/A/CorePD F

    0x9a0f8000 - 0x9a0f9ffd  com.apple.MonitorPanelFramework (1.4.0 - 1.4.0) <45AC1CB9-2A81-3FEA-9BA4-E9BBA2582A28> /System/Library/PrivateFrameworks/MonitorPanel.framework/Versions/A/M onitorPanel

    0x9a10b000 - 0x9a1ecfff  com.apple.DiscRecording (6.0 - 6000.4.1) <DA12E1A4-063B-3319-996B-AFF9B361561C> /System/Library/Frameworks/DiscRecording.framework/Versions/A/DiscRec ording

    0x9a6da000 - 0x9a6ddff7  libcompiler_rt.dylib (6.0.0 - compatibility 1.0.0) <7F6C14CC-0169-3F1B-B89C-372F67F1F3B5> /usr/lib/system/libcompiler_rt.dylib

    0x9a6de000 - 0x9a70bff7  com.apple.securityinterface (5.0 - 55004) <93C0285A-A266-3F21-82C9-434CBD3FA712> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/Sec urityInterface

    0x9a70c000 - 0x9a71cfff  libsasl2.2.dylib (3.15.0 - compatibility 3.0.0) <D6F728DA-990A-32A3-86FA-4A3F4D88E309> /usr/lib/libsasl2.2.dylib

    0x9a71d000 - 0x9aa1ffff  com.apple.CoreServices.CarbonCore (960.18 - 960.18) <8094724D-591D-3CC2-81DE-4E3029624E11> /System/Library/Frameworks/CoreServices.framework/Versions/A/Framewor ks/CarbonCore.framework/Versions/A/CarbonCore

    0x9aa20000 - 0x9aa43fff  com.apple.CoreVideo (1.7 - 70.1) <3520F013-DF91-364E-88CF-ED252A7BD0AE> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo

    0x9aa44000 - 0x9ab1aff6  com.apple.QuickLookUIFramework (3.1 - 500.1) <4E259D94-6081-32D7-AD60-565E57B11EBA> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/Qui ckLookUI.framework/Versions/A/QuickLookUI

    0x9ab1b000 - 0x9ab1effc  libpam.2.dylib (3.0.0 - compatibility 3.0.0) <6FFDBD60-5EC6-3EFA-996B-EE030443C16C> /usr/lib/libpam.2.dylib

    0x9ab25000 - 0x9ab26ff7  libquarantine.dylib (36.0.0 - compatibility 1.0.0) <70782AEC-8933-3EB4-91CA-E44C0E768C90> /usr/lib/system/libquarantine.dylib

    0x9ab46000 - 0x9ab51fff  libkxld.dylib (??? - ???) <088640F2-429D-3368-AEDA-3C308C4EB80C> /usr/lib/system/libkxld.dylib

    0x9ab52000 - 0x9abcdffb  com.apple.ApplicationServices.ATS (317.5.0 - ???) <D5AC5C21-CE1E-333D-94F7-F0F534FD4DC7> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/F rameworks/ATS.framework/Versions/A/ATS

    0x9acba000 - 0x9acc5ffc  com.apple.NetAuth (1.0 - 3.0) <C07853C0-AF32-3633-9CEF-2480860C12C5> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAut h

    0x9acd5000 - 0x9acd6fff  libDiagnosticMessagesClient.dylib (??? - ???) <DB3889C2-2FC2-3087-A2A2-4C319455E35C> /usr/lib/libDiagnosticMessagesClient.dylib

    0x9ace0000 - 0x9ad23ffd  libcommonCrypto.dylib (55010.0.0 - compatibility 1.0.0) <4BA1F5F1-F0A2-3FEB-BB62-F514DCBB3725> /usr/lib/system/libcommonCrypto.dylib

    0x9ad24000 - 0x9ad24fff  com.apple.Accelerate.vecLib (3.7 - vecLib 3.7) <22997C20-BEB7-301D-86C5-5BFB3B06D212> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks /vecLib.framework/Versions/A/vecLib

    0x9ad25000 - 0x9adc9fff  com.apple.QD (3.12 - ???) <68CBE425-43BA-3E6D-8668-A4A67396E20D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/F rameworks/QD.framework/Versions/A/QD

    0x9adca000 - 0x9adcdffb  com.apple.help (1.3.2 - 42) <DDCEBA10-5CDE-3ED2-A52F-5CD5A0632CA2> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Hel p.framework/Versions/A/Help

    0x9adce000 - 0x9addbfff  libGL.dylib (??? - ???) <30E6DED6-0213-3A3B-B2B3-310E33301CCB> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libG L.dylib

    0x9ae32000 - 0x9ae38ffd  com.apple.CommerceCore (1.0 - 17) <71641C17-1CA7-3AC9-974E-AAC9EB641035> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Fr ameworks/CommerceCore.framework/Versions/A/CommerceCore

    0x9ae39000 - 0x9aeb5ffd  com.apple.PDFKit (2.6.1 - 2.6.1) <7BC3186B-80B7-3E68-AFDD-2734164BCCFB> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDF Kit.framework/Versions/A/PDFKit

    0x9af02000 - 0x9af2bffe  com.apple.opencl (1.50.63 - 1.50.63) <C4EC60D6-9A7C-3CE9-AA80-2F81D9BB4465> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL

    0x9af2c000 - 0x9af30fff  com.apple.CommonPanels (1.2.5 - 94) <3A988595-DE53-34ED-9367-C9A737E2AF38> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Com monPanels.framework/Versions/A/CommonPanels

    0x9af31000 - 0x9b040ffb  com.apple.DesktopServices (1.6.1 - 1.6.1) <9F02752A-617B-3AC7-BCA1-F040C105EDDE> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versi ons/A/DesktopServicesPriv

    0x9b041000 - 0x9b045ffa  libcache.dylib (47.0.0 - compatibility 1.0.0) <98A82BC5-0DD9-3212-9CAE-35A77278EEB6> /usr/lib/system/libcache.dylib

    0x9b046000 - 0x9b097ff9  com.apple.ScalableUserInterface (1.0 - 1) <C3FA7E40-0213-3ABC-A006-2CB00B6A7EAB> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks /ScalableUserInterface.framework/Versions/A/ScalableUserInterface

    0x9baf0000 - 0x9bbbbfff  libsystem_c.dylib (763.12.0 - compatibility 1.0.0) <1B0A12B3-DAFA-31E2-8F82-E98D620E4D72> /usr/lib/system/libsystem_c.dylib

    0x9bbf3000 - 0x9bcdbfff  libxml2.2.dylib (10.3.0 - compatibility 10.0.0) <ED3F5E83-8C76-3D46-B2FF-0D5BDF8970C5> /usr/lib/libxml2.2.dylib

    0x9bd02000 - 0x9bd02ff2  com.apple.CoreServices (53 - 53) <7CB7AA95-D5A7-366A-BB8A-035AA9E582F8> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServ ices

    0x9bd03000 - 0x9bd65ff3  libstdc++.6.dylib (52.0.0 - compatibility 7.0.0) <266CE9B3-526A-3C41-BA58-7AE66A3B15FD> /usr/lib/libstdc++.6.dylib

    0x9bd72000 - 0x9c07cff3  com.apple.Foundation (6.7.1 - 833.20) <B5092554-485A-3A7D-904B-B04B1EE5C50C> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation

    0x9c07f000 - 0x9c10cff7  com.apple.CoreText (220.11.0 - ???) <4F98D709-75AC-35F0-AD88-8F2C4BD744C0> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/F rameworks/CoreText.framework/Versions/A/CoreText

    0x9c148000 - 0x9c191ff7  libGLU.dylib (??? - ???) <AEA2AD9A-EEDD-39B8-9B28-4C7C1BACB594> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libG LU.dylib

    0x9c192000 - 0x9c1d3ff7  com.apple.CoreMedia (1.0 - 705.42) <B45070F1-4097-3BAD-AA7C-0F7AFD6EAC27> /System/Library/Frameworks/CoreMedia.framework/Versions/A/CoreMedia

    0x9c1d4000 - 0x9c26fff3  com.apple.ink.framework (1.3.2 - 110) <9F6F37F9-999E-30C5-93D0-E48D4B5E20CD> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink .framework/Versions/A/Ink

    0x9c270000 - 0x9c285ff7  com.apple.ImageCapture (7.0 - 7.0) <116BC0CA-428E-396F-85DF-52793034D2A0> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ima geCapture.framework/Versions/A/ImageCapture

    0x9c286000 - 0x9c28dffd  com.apple.NetFS (4.0 - 4.0) <D0D59145-D211-3E7C-9062-35A2833FA99B> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS

    0x9c28e000 - 0x9c299ffb  com.apple.speech.recognition.framework (4.0.19 - 4.0.19) <17C11291-5B27-3BE2-8614-7A806745EE8A> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Spe echRecognition.framework/Versions/A/SpeechRecognition

    0x9c29a000 - 0x9c29afff  com.apple.Carbon (153 - 153) <6FF98F0F-2CDE-3888-A304-4ED447D24CE3> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon

    0x9c2a1000 - 0x9c3c1fec  com.apple.vImage (5.1 - 5.1) <008B989F-F080-398E-ACB1-FBF5BA107D6D> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks /vImage.framework/Versions/A/vImage

    0x9c511000 - 0x9c511fff  com.apple.Accelerate (1.7 - Accelerate 1.7) <4192CE7A-BCE0-3D3C-AAF7-6F1B3C607386> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate

    0x9c935000 - 0x9c957ff1  com.apple.PerformanceAnalysis (1.10 - 10) <45B10D4C-9B3B-37A6-982D-687A6F9EEA28> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versi ons/A/PerformanceAnalysis

    0x9c962000 - 0x9c965ff7  libmathCommon.A.dylib (2026.0.0 - compatibility 1.0.0) <69357047-7BE0-3360-A36D-000F55E39336> /usr/lib/system/libmathCommon.A.dylib

    0x9c966000 - 0x9c974fff  libdispatch.dylib (187.7.0 - compatibility 1.0.0) <B50C62AD-0B5B-34C3-A491-ECFD72ED505E> /usr/lib/system/libdispatch.dylib

    0x9c975000 - 0x9cb5eff7  com.apple.CoreData (104 - 358.12) <F8AD7990-2C30-31A4-8E78-FA8DD5CF03CC> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData

     

     

    External Modification Summary:

      Calls made by other processes targeting this process:

        task_for_pid: 2

        thread_create: 0

        thread_set_state: 0

      Calls made by this process:

        task_for_pid: 0

        thread_create: 0

        thread_set_state: 0

      Calls made by all processes on this machine:

        task_for_pid: 4539

        thread_create: 0

        thread_set_state: 0

     

     

    VM Region Summary:

    ReadOnly portion of Libraries: Total=206.1M resident=138.5M(67%) swapped_out_or_unallocated=67.7M(33%)

    Writable regions: Total=145.1M written=7136K(5%) resident=9784K(7%) swapped_out=0K(0%) unallocated=135.6M(93%)

     

    REGION TYPE                      VIRTUAL

    ===========                      =======

    ATS (font support)                 31.9M

    ATS (font support) (reserved)         4K        reserved VM address space (unallocated)

    CG shared images                    168K

    CoreGraphics                          8K

    CoreServices                       1820K

    IOKit                               168K

    MALLOC                             78.3M

    MALLOC guard page                    32K

    Memory tag=240                     6148K

    Memory tag=242                       12K

    Memory tag=249                      156K

    Stack                              69.1M

    VM_ALLOCATE                        16.1M

    __CI_BITMAP                          80K

    __DATA                             12.1M

    __DATA/__OBJC                       288K

    __IMAGE                            1256K

    __IMPORT                              4K

    __LINKEDIT                         45.1M

    __OBJC                             2268K

    __OBJC/__DATA                        12K

    __PAGEZERO                            4K

    __TEXT                            161.0M

    __UNICODE                           544K

    mapped file                        87.5M

    shared memory                       312K

    shared pmap                        7108K

    ===========                      =======

    TOTAL                             521.0M

    TOTAL, minus reserved VM space    521.0M

     
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    Mark as:
  • Chris Campbell
    9,454 posts
    May 4, 2010
    Currently Being Moderated
    Dec 14, 2011 12:40 PM   in reply to bobo.rf.wi

    bobo,

    I apologize for the crash you're running into, could you try either of the two workarounds listed below?   Please let me know how it works out.

     

    • Open System Preferences, select Energy Saver and disable Automatic graphics switching (or use a third party GPU switcher, such as gfxCardStatus and enable the Nvidia GPU)
    • Before launching your AIR based application, launch either Google Chrome or Mozilla Firefox.

     

    Thanks,

    Chris

     
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    Mark as:
  • Currently Being Moderated
    Dec 14, 2011 1:55 PM   in reply to Chris Campbell

    Chris - I disabled the Auto graphics switching and everything installed correctly.  Thanks a lot for your help. 

     
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    Mark as:
  • Currently Being Moderated
    Dec 14, 2011 2:04 PM   in reply to Chris Campbell

    Fixed!  Thanks so much!  This was driving me CRAZY!

     

    Rebecca

     
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    Mark as:
  • Currently Being Moderated
    Dec 14, 2011 9:28 PM   in reply to Chris Campbell

    Thanks! I had the same issue as bobo (AIR 3.1, Mac OS X 10.7.2) and disabling automatic graphics switch did the trick.

     
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    Dec 16, 2011 8:01 AM   in reply to Charles Dumont

    Now that is screwed up.  Simply having FireFox opened resolves the issue?

     

    Thanks.  This has been driving me batty ever since my PandoraOna app stopped working this morning.

     
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    Dec 17, 2011 6:27 AM   in reply to Chris Campbell

    Had the same problem in installing AIR 3.1 on Mac OSX 10.7.2.

     

    The solution was to disable Automatic graphics switching.

     

    Question: Does AIR require auto graphics switching in order to run or may I re-enable it after successfully installing AIR?

     

    I run on a macbook pro and battery life is important to me, so I'm not looking forward to air not working properly w/o it. This also signficantly diminishes the desirability of AIR based applications.

     

    Thanks,

    Mike

     
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    Dec 18, 2011 6:23 AM   in reply to Chris Campbell

    chris.campbell,

     

    This is can affect any adobe app. and the bug fix should be prioritized appropriately.

     

    I was using Adobe Muse (public 5) for a client project. I tried using Muse offline and this seems to have caused AIR (installed Nov 6) to corrupt. I could not get Muse or AIR to install until I disabled Automatic graphics switching.

     

    Anyway, disabled Automatic graphics switching is a usable work around.

     

    Thanks.

     
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    Jan 3, 2012 11:15 AM   in reply to nattie412

    I cannot believe in this!!!

    I spent last F O U R hours trying install adobe air after problems with an app. N O   S U C C E S S!!!

     

    I used Chrome. Than, after uncountable searches i found this discussion and decided to give this solution a try (but without hopes!). So i openes Firefox and magically this works! I can install AIR!!!

     

    Thanks a lot! Very thanks! I love you!!!

     
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  • Chris Campbell
    9,454 posts
    May 4, 2010
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    Jan 4, 2012 4:20 PM   in reply to AerendirITA

    I'm sorry you guys are effected by this bug.  I know it's a huge pain, and finding the solution is harder than it should be.  We're working to get the workaround more visibility and we're also working closely with Apple to resolve it as quickly as possible.

     

    Chris

     
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    Jan 5, 2012 3:29 AM   in reply to Charles Dumont

    @Chris Campbell

    Thanks for your reply. I like (and i belive that it likes all others too) to receive a reply from Adobe

     

    I noticed that TweetDeck works well, while I have problems with Balsamiq Mockup and Creately.

     

    The thing is very strange: i have to open first TweetDeck, so i have to wait for some minutes and than i can open other AIR apps.

     

    If i open first Balsamiq or Creately i receive errors.

    If i open first TweetDeck and than Balsamiq or Creately WITHOUT wait some minutes, i receive errors.

     

    I discovered this writing this message.

    Infact i remember that yesterday i opened first TweetDeck and than other apps and all works well.

    Today i do the same procedure but the errors appeared.

     

    So i came to this forum, logged me in and started to write. When i opened again the apps to see the errors to post them here, the apps worked, so i think that i have to wait some minutes... and i don't understand why, obviously! o.O

     

    Anyway, if i'll receive errors again i'll post them here... Thanks for your support!

     
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    Jan 6, 2012 12:12 PM   in reply to Martinator

    Wow,  that is pretty screwed up that after an hour of trying to resolve this issue I was able to work through it by simply having FireFox open.  That is a funky issue.  What up Adobe?

     
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    Jan 6, 2012 4:55 PM   in reply to AerendirITA

    I have the same problem with my macbook pro. I read on a blog somewhere that if you turn off the automatic graphic switching in your system preferences/ energy saver section it will fix the problem. So I tried it and now it works fine

     
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    Jan 28, 2012 2:58 PM   in reply to Chris Campbell

    I had, and fixed, the same problem on my MacBook with running AIR. Just wanted to know, can I now re-select the Automatic graphics switching in system preferences? Or will that cause a problem again?

     

    Many thanks.

    Brenda

     
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    Jan 31, 2012 1:29 PM   in reply to AerendirITA

    I can't believe this is happening! I've been trying to get Balsamiq to install and run on my Mac OSX 10.6.8 for 3 hours!

    I get the same error messages as reported above. "Application requires a version of Adobe AIR which cannot be found..."

    I uninstalled Flash/Air/etc downloaded them and installed them again using both Firefox and Safari.

    I even downloaded and launched Tweekdeck in case that might work, Launched Firefox,

    and now registered with Adobe to be able to ask for your HELP!

    Mac OSX 10.6.8 does not have "automatic graphic switching" in Energy Saver pannel

    just automatically reducing brightness & dimming display, I tried switching them off. 

     

    I don't know what else to try?  Any advice would be GRATELY appreciated!?

     

    Pretty Desperate!

    ilona

     
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    Jan 31, 2012 2:06 PM   in reply to ilonaposner

    To help troubleshoot, which Mac model do you have? (Maybe your Mac doesn't have the ability to turn off automatic graphics switching).

     
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    Jan 31, 2012 2:51 PM   in reply to Brenton.Elmore

    MacBook Pro 2.53 Ghz Intel Core 2Duo

    running Mac OSX 10.6.8

    FLASH Version 11.1.102.55

    Adobe AIR Installer  Version 3.1(3.1.0.4880)

     
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  • Chris Campbell
    9,454 posts
    May 4, 2010
    Currently Being Moderated
    Jan 31, 2012 6:25 PM   in reply to ilonaposner

    Are you receiving that error when you try and install Balsamiq or when you try and run it?

     
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    Jan 31, 2012 8:18 PM   in reply to Chris Campbell

    When I try to RUN Balsamiq I get the following error:

     

    "Adobe AIR:

    This application requires a version of Adebe Air which cannot be found.

    Please download the latest version of the runtilme from http://www.adobe.com/go/getair,

    or contact the application author for an updated version. [OK]"

     

    I can run TweetDeck.app just fine?

     

    Any suggestions? Thank you!

     
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    Jan 31, 2012 8:40 PM   in reply to ilonaposner

    JUST GOT IT WORKING!  Hurray!

     

    Tried another Uninstall of both AIR & Balsamiq. Then Emptied Trash Can. Then installed AIR again then Balsamiq and it just worked this time?

     

    Not sure which of the previous attempts helped this and If I still need to keep my Energy Saver settings off since

    Mac OSX 10.6.8 does not have "automatic graphic switching" in Energy Saver pannel, do I need to turn off

    just "automatically reducing brightness" & "dimming display" are they related to the Graphics Switching?

     

    THANK YOU for your help everyone!

     
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    Apr 24, 2012 11:16 AM   in reply to Charles Dumont

    I'm having this issue, but I'm using Windows. Is there  a Windows equivalent to "turning off automatic graphics switching"? I'm attempting to install muse.

    Thanks

     
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  • Chris Campbell
    9,454 posts
    May 4, 2010
    Currently Being Moderated
    May 10, 2012 4:10 PM   in reply to jenrizzo

    jenrizzo - are you still crashing when running Muse?

     
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