Skip navigation
almogo
Currently Being Moderated

Particularly nasty crashes with flash

Dec 7, 2011 10:36 AM

First, I am going to paste a description of the problem I initially posted on tomshardware. It took me a while to realize that

the only connecting thread between the crashes I am experiencing was Flash.

 

i5 2500k

asus p8p67le

8GB gskill

Sapphire 6850 (11.9)

Coolermaster 600w



No overclocking. All the temperatures are fine. Tried a clean install of Radeon drivers.


This crash has been bugging me for a long time. It usually occurs while gaming but not always. Also occurred while viewing flash videos and even just simple images. Appears to be happening in random. I can have a few days without a crash or a couple of hours with 3 crashes.


Description:


The monitor turns off abruptly as if it isn't receiving a signal. Sound will continue for about 10 seconds and will then loop. After that the only way to get back to normal is a hard reset. Just hitting the reset button doesn't work. The PC resets but the monitor doesn't turn back on. I can see by looking at the hard drive led that the this reboot is stuck somewhere it doesn't get to load windows. The only way to get things back to normal is completely power off the machine and power it back on again.


After I'm back in Windows I get a "the system has recovered from a serious error" message:


The computer has rebooted from a bugcheck. The bugcheck was: 0x0000000a (0xffffffffffffffff, 0x0000000000000002, 0x0000000000000000, 0xfffff80002ed4bb6). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 112411-19952-01.



Event viewer doesn't show anything else because apparently the crash takes windows down instantly. Using Whocrashed, I get the following:


On Thu 24-Nov-11 19:13:54 GMT your computer crashed
crash dump file: C:\Windows\Minidump\112411-19952-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x7CC40)
Bugcheck code: 0xA (0xFFFFFFFFFFFFFFFF, 0x2, 0x0, 0xFFFFF80002ED4BB6)
Error: IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


On Thu 24-Nov-11 19:13:54 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: atikmdag.sys (atikmdag+0x4BA2C)
Bugcheck code: 0xA (0xFFFFFFFFFFFFFFFF, 0x2, 0x0, 0xFFFFF80002ED4BB6)
Error: IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\drivers\atikmdag.sys
product: ATI Radeon Family
company: ATI Technologies Inc.
description: ATI Radeon Kernel Mode Driver
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, ATI Technologies Inc.).
Google query: atikmdag.sys ATI Technologies Inc. IRQL_NOT_LESS_OR_EQUAL




I am pretty helpless diagnosing this crash. No logs and and black screen give very little information. How can I find out what runs at ntoskrnl.exe +0x7CC40 ? Why does whocrash blame two different modules for the crash (the kernel and ATI driver)?


I feel that the fact that a hard reset is necessary might give some clues but I have no experience with these types of crashes, it's also impossible for me to try and reproduce.


Any help is very much appreciated.

 

 

I've been experiencing these crashes while doing 3 different things:

 

1) Wathcing twitch.tv (online streaming site which uses Flash)

2) Playing starcraft 2 (which uses flash for it's gui)

3) Playing Skyrim (uses flash for it's gui)

 

I think that there is a very high probablity that flash is the culprit here. Is there a way to diagnoze this? Some sort of Flash log to look into?

 

Thanks ahead

 
Replies
  • Xircal
    753 posts
    Mar 29, 2011
    Currently Being Moderated
    Dec 7, 2011 12:04 PM   in reply to almogo

    You don't say which version of Windows you have installed? But judging by the fact that you have 8GB RAM installed, I guess it must be Windows 7 x64.

     

    The error message you're seeing, IRQL_NOT_LESS_OR_EQUAL means that a kernel mode driver or process attempted to access memory to which it doesn't have permission. You'll find a full explanation here: http://msdn.microsoft.com/en-us/library/ff560129%28v=vs.85%29.aspx

     

    Is it a new machine, or an upgrade? If it's an upgrade and you replaced the motherboard, did you reformat and reinstall the OS afterwards?

     

    You can try loading the Last Known Good Configuration. To do that, reboot and immediately after the BIOS logo disappears, hit the F8 key a few times in quick succession until you see the Windows Advanced menu appear. Then choose "Last Known Good Configuration". Windows will subsequently load an image of the OS the last time it worked properly.

     

    You may be having problems with Flash as a direct result of an unstable system, but that app isn't the cause of the problem in this particular case.

     
    |
    Mark as:
  • Currently Being Moderated
    Dec 7, 2011 12:43 PM   in reply to almogo

    Try disabling hardware acceleration.

     

    How do I disable or enable hardware acceleration?

     

    What version is your intel graphics driver?

     
    |
    Mark as:
  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    Dec 7, 2011 2:56 PM   in reply to almogo

    I'd recommend making sure that your ATI video drivers and motherboard firmware are up to date.  Carl's note about disabling HW acceleration is a great idea and one I'd highly recommend to try to continue to troubleshoot this issue.

     

    Chris

     
    |
    Mark as:
  • Currently Being Moderated
    Dec 7, 2011 3:31 PM   in reply to almogo

    What is the driver version number of your integrated Intel graphics driver?????????

    If disabling hardware acceleration does not stop the crashes, you can always write another message whenever a crash happens.

     
    |
    Mark as:
  • Currently Being Moderated
    Dec 7, 2011 4:15 PM   in reply to almogo

    Click Start, type Device Manager, click Device Manager, double click Display adaptors, what are your display adaptors and driver version numbers?

     
    |
    Mark as:
  • Currently Being Moderated
    Dec 7, 2011 6:21 PM   in reply to almogo

    Why is no graphics driver installed for the integrated GPU that comes with the i5?

    What is your browser?

     
    |
    Mark as:
  • Currently Being Moderated
    Dec 7, 2011 7:34 PM   in reply to almogo

    almogo wrote:

     

    The drivers are radeon 11.9

    The latest Radeon driver version is 11.11

    http://support.amd.com/us/Pages/AMDSupportHub.aspx

     
    |
    Mark as:
  • Xircal
    753 posts
    Mar 29, 2011
    Currently Being Moderated
    Dec 8, 2011 2:43 AM   in reply to almogo

    almogo wrote:

     

    Hi,

     

    This is a new instlation of Windows 7 x64. There is no last known good configuation because I've been having these problems ever since I assembelled this machine.

     

    >You may be having problems with Flash as a direct result of an unstable system, but that app isn't the cause of the problem in this particular case.

     

    How can you be so certain?

     

    All Windows systems have a Last Known Good Configuration option. If you don't have it, then the operating system is not installed properly and that's where the problem lies. See this article for details: http://windows.microsoft.com/en-GB/windows7/Using-Last-Known-Good-Conf iguration

     

    Flash cannot cause the problem because it's occurring at level 2 (Dispatch_Level), that is to say during the time the operating system and drivers are loading. Since Flash doesn't load during startup, it cannot be the cause of the problem.

     

    The system is unstable because either a driver or the operating system failed to load properly. Consequently, anything you try to use the machine for is likely to go pear-shaped. Since Flash taxes the system, it probably will crash if the operating system is unstable, whereas you can probably run a low level app like Notepad without any problem.

     

    After you built the machine, did you install the chipset drivers? Something often forgotten.

     

    Do you have any black exclamation marks inside yellow circles in Device Manager? Is there an "Other Devices" category? The latter means that a hardware component has loaded, but Windows can't find a driver for it.

     

    Are there any "Problem Devices" in the system? You can check by going to Start, then Run, type: msinfo32 and click OK. Then open the Components tree and then the submenu called "Problem Devices". If you get an error when you run msinfo32, apply this fix: http://support.microsoft.com/kb/977620

     
    |
    Mark as:
  • Currently Being Moderated
    Dec 9, 2011 11:17 PM   in reply to almogo

    I am having the same issues. Windows 7 64 bit, dual ATI HD8500's. I crash once a day if not more. It does the same thing. The monitor just quits, but I have seen the display driver recovery message also, but it usually just crashes, green screen, lines, BSOD, or just no signal. i have removed all drivers and replaced with 11.11. It happens with flash games on facebook and even when I use google images. It's a huge pain!

     
    |
    Mark as:
  • Xircal
    753 posts
    Mar 29, 2011
    Currently Being Moderated
    Dec 10, 2011 2:05 AM   in reply to dw17dw17

    dw17dw17 wrote:

     

    I am having the same issues. Windows 7 64 bit, dual ATI HD8500's. I crash once a day if not more. It does the same thing. The monitor just quits, but I have seen the display driver recovery message also, but it usually just crashes, green screen, lines, BSOD, or just no signal. i have removed all drivers and replaced with 11.11. It happens with flash games on facebook and even when I use google images. It's a huge pain!

     

    The symptoms you mentioned i.e. green screen, lines etc., are described in this article: http://kb.mozillazine.org/Flash#Performance_or_display_issues_with_cer tain_Flash_videos

     

    If you're using the Firefox browser, do the following please.

     

    1. In the location bar where you normally type in a URL, type about:support and hit Enter.
    2. On the page which appears, you'll see a button called "Copy To Clipboard". Click that.
    3. Come back here and then right click and choose "Paste" from the menu.

     

    If you're seeing a blue screen, what is the name of the Bug Check and which Stop Error is mentioned? If you don't understand the terminology, have a look at the image in this Wikipedia article: http://en.wikipedia.org/wiki/File:Windows_XP_Blue_Screen_of_Death_%28P AGE_FAULT_IN_NONPAGED_AREA%29.svg

    In this example, the Bug Check is PAGE_FAULT_IN_NONPAGED_AREA and the Stop error is 0x00000050

     
    |
    Mark as:
  • Xircal
    753 posts
    Mar 29, 2011
    Currently Being Moderated
    Dec 11, 2011 1:13 PM   in reply to almogo

    almogo wrote:

     

    >The system is unstable because either a driver or the operating system

    failed to load properly

     

    How do you know that? That doesn't make any sense.

     

    Please read this document which explains how plugins work. Hopefully, it'll help you understand why you have a problem with your system and not with Flash: https://developer.mozilla.org/en/Gecko_Plugin_API_Reference:Plug-in_Ba sics#How_Plug-ins_Work

     

    And here's an example of how a driver can cause a blue screen in Flash. You can download the NVIDIA Release Notes yourself from http://www.nvidia.com Pick your country and then go to the Driver Downloads page.

     

    fixed_issues_nvidia_blue_screen.PNG

     
    |
    Mark as:

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points