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InDesign crashes when editing text

Dec 8, 2011 1:06 PM

Tags: #indesign_cs5.5 #crashes

I have a document that consistently causes InDesign to crash (not hang up).  REALLY don't want to recreate the file as it's a 20-page booklet.  Started crashing yesterday after I copied and pasted text from a Word document into the InDesign file.  Now I can work on the file for a minute or 30 minutes, but eventually it crashes.  When it crashes I have been:  editing text, pulling an anchor on a text frame, moving a group of text/lines. Thought it was the text from the Word doc, so I opened a backed up copy from the day before and did not copy and paste from that same Word doc (but did from others).  It was all fine until I copied a chart from the "bad" InDesign file I had edited (so as to not have to recreate the chart).  Then it started crashing again.

 

I have Mac OS 10.7.2 Lion, InDesign CS5.5.  Been using ID on this iMac for months without any prior problem.

 

Help!!!!!

Branched to a new discussion.
 
Replies
  • John Hawkinson
    5,572 posts
    Jun 25, 2009
    Currently Being Moderated
    Dec 9, 2011 2:07 AM   in reply to jhgd6230

    Upload the crash report to http://pastebin.com/ and post a link here. We'll tell you why it's crashing.

     
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  • Currently Being Moderated
    Dec 9, 2011 7:45 AM   in reply to jhgd6230

    Post a link to that page here.

     
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  • John Hawkinson
    5,572 posts
    Jun 25, 2009
    Currently Being Moderated
    Dec 9, 2011 7:52 AM   in reply to jhgd6230

    You have to click the Submit button in the lower left of the page.

     
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  • John Hawkinson
    5,572 posts
    Jun 25, 2009
    Currently Being Moderated
    Dec 9, 2011 8:11 AM   in reply to jhgd6230

    Well, it's like the day of head-scratching crash reports.

    Most problems like you indicated:

    Now I can work on the file for a minute or 30 minutes, but eventually it crashes.

    Are associated with some internal InDesign background task, which crash report illuminates. Common examples are Live Preflight, or 3rd party software extensions that do work while it is idle, such as Suitcase.

     

    Your crash does not appear to be consistent with that. Instead, your crash appears to be while InDesign is manipulating some text attributes:

     

    Thread 0 Crashed:: Main Thread Dispatch queue: com.apple.main-thread

    0 libsystem_c.dylib 0x9465eb34 memmove$VARIANT$sse42 + 375

    1 PublicLib.dylib 0x013ee947 CTextAttributeSuite::ChangeParagraphDirection(ICompositionStyle::Para graphDirection) + 20359

    2 PublicLib.dylib 0x0124c4d9 UIDList::Append(IDType<UID_tag>) + 57

    3 com.adobe.InDesign.AppFramework 0x0bb31c8b 0xbb10000 + 138379

    4 com.adobe.InDesign.Generic Page Item 0x119d55bf GetPlugIn + 1418911

    5 com.adobe.InDesign.AppFramework 0x0bc2305a GetPlugIn + 976922

    6 com.adobe.InDesign.AppFramework 0x0bc23293 GetPlugIn + 977491

    7 com.adobe.InDesign.Layout 0x12028534 GetPlugIn + 17220

    8 com.adobe.InDesign.Text 0x0ff45c3c GetPlugIn + 880956

    9 com.adobe.InDesign.Text 0x0ff45eb5 GetPlugIn + 881589

    10 com.adobe.InDesign.Text 0x0ff3e762 GetPlugIn + 851042

    11 com.adobe.InDesign.Text 0x10257add GetPlugIn + 4100061

    12 com.adobe.InDesign.Text 0x102593c7 GetPlugIn + 4106439

    13 com.adobe.InDesign.Text 0x10259d72 GetPlugIn + 4108914

    14 com.adobe.InDesign.Text 0x10248075 GetPlugIn + 4035957

    15 com.adobe.InDesign.Text 0x1024977f GetPlugIn + 4041855

    16 com.adobe.InDesign.Text 0x1027c9d4 GetPlugIn + 4251348

    17 com.adobe.InDesign.Text 0x1027cfb7 GetPlugIn + 4252855

    18 com.adobe.InDesign.Text 0x1027fc2e GetPlugIn + 4264238

    19 com.adobe.InDesign.Text 0x102838e3 GetPlugIn + 4279779

    20 com.adobe.InDesign.Text 0x102847d4 GetPlugIn + 4283604

    21 com.adobe.InDesign.Text 0x10284bbc GetPlugIn + 4284604

    22 com.adobe.InDesign.Text 0x10020d1c GetPlugIn + 1778204

    23 com.adobe.InDesign.Text 0x100223d4 GetPlugIn + 1784020

    24 com.adobe.InDesign.Text 0x10032e06 GetPlugIn + 1852166

    25 com.adobe.InDesign.Text Editor 0x0cc8aec6 GetPlugIn + 189974

    First of all, though, your crash is from an unpatched version of InDesign:

    Version: 7.5.0.142 (7500)

    A lot of miscellaneous bugs were fixed from 7.5.0 to 7.5.2. You should just update to 7.5.2 and see if it fixes your problem, and if not, post a new crash report from 7.5.2.

    But ignoring that advice temporarily because I started looking at it anyhow:

     

    However, it does appear that you have Suitcase's font auto-activation plugin installed. I would strongly recommend disabling the auto-activation plugin (which is not the same as disabling Suitcase!) and seeing if it helps. Not because the crash report suggests it will (in fact it does not!), but becuase it is easy to do and experience has shown it to sometimes help.

     

    Specifically, look in /Applications/Adobe InDesign CS5.5/Plug-Ins and drag ExtensisFontManagementIDCS5.5 out of that folder.

     

    It appears that the crash ocurred trying to change the direction of a paragraph, in CTextAttributeSuite::ChangeParagraphDirection. I'm not quite sure, but I assume this is changing the direction between left-to-right text and right-to-left text. Are you working with an InDesign document that has been manipulated using the Middle Eastern version of InDesign, or perhaps In-tools's World Tools? Is there any reason to expect right-to-left text to have been here?

     

    It sounds like you have a corrupt page object of some sort.

    The general advice on such things is to export your document to IDML and then open the IDML, and hope that clears the corruption. You should give it a shot.

    If not, well, since you seem to know which object it is (your chart), tell us more about the chart. Perhaps post a screenshot of it, with Show Hidden Characters enabled.

     

    Err, OK, I think that's enough conflicting advice

     
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  • John Hawkinson
    5,572 posts
    Jun 25, 2009
    Currently Being Moderated
    Dec 9, 2011 4:12 PM   in reply to jhgd6230

    OK. Would you mind emailing me a copy of your crashing file, by the way? [You can click on my name for my email address.]

     

    I'd still like to understand what caused this so I can fix and/or avoid  in the future.  I did try removing the Suitcase auto activation plugin, but that didn't help at all.  Will also try the latest ID patch.

    Well, fundamentally, something is corrupt in your document. It's hard, without a fair bit more information, to determine what that corrupt thing is.

     

    I'm not surprised that removing Suitcase didn't help, since, like I said, the crash didn't seem to be Suitcase's fault, though it has been known to cause other problems. Feel free to put it back. At least when it does cause a problem, it's pretty obvious from the crash report, so that is helpful.

     

    No answers for you on the Change Paragraph Direction question. Maybe it has to do with your Word setup.

    Anyhow, if you can send me a copy of the file I can try to take a look in more detail.

     
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  • John Hawkinson
    5,572 posts
    Jun 25, 2009
    Currently Being Moderated
    Dec 12, 2011 10:51 AM   in reply to jhgd6230

    Oops, when did that happen? Maybe when the forum software changed? Fixed. (Also PM).

     
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