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jdchurchill
jdchurchill
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having trouble installing adobe photoshop (and illustrator) cs3

Dec 12, 2011 1:04 PM

i have recently reformatted my computer (Windows Vista Business) and am trying to reinstall photoshop cs3 from a dvd and am having some problems.  This dvd installed fine about a year ago when we upgraded the computer from xp to vista but now when i can get the dvd going (sometimes it freezes the computer) i get a couple of notifications: 

 

Invalid Unicode File

.\AutoPlay\main.ini

 

Error

MAIN_FILE_VERSION

 

Error

PRODUCT_REGISTRY_PARENT

 

Error

PRODUCT_REGISTRY_KEY

 

i am currently working my way through this troubleshooting guide http://kb2.adobe.com/cps/400/kb400992.html but nothing has worked yet so i figured i'd see what the forum could tell me.  any assistance would be greatly appreciated! 

4009 Views   7 Replies   Latest reply: jdchurchill, Jan 3, 2012 10:29 AM
 
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  • Noel Carboni
    21,006 posts
    Dec 23, 2006
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    1. Noel Carboni,
    Dec 12, 2011 1:28 PM   in reply to jdchurchill
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    jdchurchill wrote:

     


    Invalid Unicode File

    .\AutoPlay\main.ini

     

    That sounds like it could be a a problem reading the disc.

     

    Can you copy the entire disc contents to a temporary folder on your hard drive successfully, and do the install from there?

     

    -Noel

     
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  • Mylenium
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    2. Mylenium,
    Dec 13, 2011 12:35 AM   in reply to jdchurchill
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    I agree with Noel. this could even be a problem with the drive being worn out/ damaged or at least not properly integrated in teh system. Definitely also check your device manager...

     

    Mylenium

     
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  • jdchurchill
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    3. jdchurchill,
    Dec 13, 2011 9:14 AM   in reply to jdchurchill
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    thanks for the suggestions.  i tried to copy the contents of the folder and got some errors about some files not being found and then when i looked at "my computer" the dvd drive had disappeared.  so i moved the optical drive to another slot and swapped out the ide cable and now it seems to be installing. 

     
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  • jdchurchill
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    4. jdchurchill,
    Dec 13, 2011 10:02 AM   in reply to jdchurchill
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    now i was able to copy the entire contents of the dvd to my desktop, and since that worked i attempted the install from the dvd.  as stated above everything seemed to be going fine but now it says installation completed

    some problems occured during istallation. Please see below

    Summary

    successfully installed: 1 component(s):

    Shared componenets

    Errors: 2 component(s):

    Adobe Photoshop CS3

    component install failed

    Shared components

    Component install failed

     

    i guess now i try to install from the folder on my desktop.

     
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  • jdchurchill
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    5. jdchurchill,
    Dec 13, 2011 1:43 PM   in reply to jdchurchill
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    this is wierd: if i use setup.exe in the adobe cs3 folder it keeps asking me to put the disc in, why would it do that if it's installing from the desktop? 

     
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  • Noel Carboni
    21,006 posts
    Dec 23, 2006
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    6. Noel Carboni,
    Dec 13, 2011 3:00 PM   in reply to jdchurchill
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    You could try running it from a folder that has no spaces in the path, e.g., C:\TEMP

     

    Other than that, I have no ideas.

     

    -Noel

     
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  • jdchurchill
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    7. jdchurchill,
    Jan 3, 2012 10:29 AM   in reply to jdchurchill
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    ok i have finally figured out that indeed it was the optical drive malfunctioning.  i swapped it out for another and the install worked fine.  thanks to all who put thought into this for me.

     
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