You know I have to say that difficult does not express the challenges working with these products. With alll that is written about being able to view and share (which to me means other can view) PDFs on Acrobat.com, does it make sense that when I try and view them I see a "for the best experience........ open the PDF in acrobat 9 or Reader 9...... "get Adobe reader now!" ? Why don't I see the front page of the portfolio just like when I open it on my computer, or when I go to a website with a link to the PDF, click the link and it opens......! No message about downloading or needing another software.
Am I the only one that goes through these user experiences and takes the time to tell Adobe? If someone else is responsible within Adobe, could you possibly forward this to them? It would be great if your other customers don't have to go through the same thing, again, and again, etc....
Does the CEO get notified about this? Do you all keep score on customer happiness? What is the metric? Does it include this kind of issue?
I hope you can share the attachmnent I included with this post so you can see the screen I got after clicking on "post message".... classic....."you cannot post a blank message... please type your message and try again". The text is gone, the form is blank.....But wait, I spent a lot of time on this post and you're telling me you lost it????? Well, I saved the text before pressing the button.... so you didn't lose it, and it did get sent.
I'm sorry for the frustration with the PDF previewer on Acrobat.com's share service, and thank you for your feedback. As you've discovered, it can't yet support PDF portfolio type documents, and the only choice is to download the document. The ability to preview PDF Portfolios is on the list of enhancements for a future release so we thank you for your patience in the meantime.
The wording on the download screen could perhaps be a bit more clear. Instead of "Get Reader Now" it should probably say "Need Adobe Reader? Get it now!".
Please be assured that the team at Acrobat.com pays very close attention to these forum posts, as they are a primary source of ideas and feedback that steer the direction of our products.
Again, I'm sorry for the trouble. Please keep the feedback coming... we appreciate it!
I couldn't agree more strongly with point #1. My workaround was to download the file and post the file on my own website with my own link. Now, when a user clicks on my link, Reader comes up in the browser and they fill out the form. No download needed. Why on earth couldn't acrobat.com just do the same thing? Download a file? Are you kidding me?
I agree - the user experience would be greatly improved the recipient of a link to a published file viewed it in Reader not on acrobat.com - the res. seems to be low and you can't easily print a page for example.