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I have a Mac book pro running version 10.7.2. I recently purchased Adobe CS5.5 Master Collection and proceeded to uninstal my previous version so that I could install the new one.
After downloading the 'demo' version and then trying to install it, I received an error message asking me to install the latest version of Air. I downloaded the latest version of Air and everytime I try to run it...I get an error saying that Adobe Air needs the latest version of Adobe Air in order to proceed with installation.
What the??? This is insane!! I tried all the various troubleshooting suggestions including inserting code in Terminal but nothing works!!
Please...I'm a professional and need my CS5.5 running urgently!!
Thanks...
Charles
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This is what I get when I try and install Adobe Air, totally doesn't make sense: "This application (Adobe Air) requires a version of Adobe Air which cannot be found. Please download the latest version (which I did...which is what I'm trying to install) of the runtime from http://www.adobe.com/go/getair, or contact the application author for an updated version.
Someone please help...is anyone else having issues? I have a year old Macbook Pro with the i7 Core Duo.
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Wow...unreal, doing the update from Chrome to Adobe Air AND downloading/installing Adobe Master Collection fixed the problem instantly. Safari was the issue...very strange but very happy it's fixed now!
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That is odd, but I'm glad you got it fixed. Feel free to post back anytime if you run into problems in the future.
Chris
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I had, and fixed, the same problem on my MacBook with running AIR. Just wanted to know, can I now re-select the Automatic graphics switching in system preferences? Or will that cause a problem again?
Many thanks.
Brenda
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I tried this but it didn't work. I'm getting
This application requires a version of Adobe AIR which cannot be found.
Please download the latest version of the runtime from
http://www.adobe.com/go/getair,
or contact the application author for an updated version.
I uninstalled my downloaded version of master suit after the trail was over. I'm looking to use other programs that use this and I've tried everything that people have offered as advice. STILL the same error message.
Help! I need need need to order photos using another program that uses this and I can't do it!
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I'm sorry you're running into installation issues with AIR. Microsoft has released a new utility that can help resolve installation problems. Would you mind giving this a try and let us know how it works for you? When running the Fix it, go through the uninstall process and try to remove Adobe AIR from your system. Once finished, download the latest version of AIR and install again.
Microsoft Install and Uninstall Fix It
If you still encounter problems, we'll need to review the AIR installer log to better diagnose the issue. Please post back with the log contents. You can find instructions for finding these logs here:
AIR Installer Log Instructions
Thanks,
Chris
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Sorry, I have a mac. I don't think that will work for me.
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Oops, sorry about that. Let's try this. Go to /Library/Frameworks/ and delete the Adobe AIR.framework folder. Once that's gone, try reinstalling the runtime from the .dmg and then give the .air file another go.
Chris
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I did this. Still problems. I can download it just not install it because it says it need a newer version of AIR to run. I'm trying to install the newer version of AIR.
Help,
Rebecca
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The AIR runtime installer is complaining that it needs a newer version to run? Can you post your AIR installer log so I can take a look at what it's hanging up on? Here are the instructions:
Installer log output: Mac
Thanks,
Chris
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Ok I had the EXACT same problem you did! I was using Safari and it was telling me it couldn't install the Adobe Download Assistant because it needed Adobe Air, but when I tried to download Air, it gave me that message too. But I just downloaded Firefox and it worked just fine downloading Photoshop from there. I'm not sure what the deal is, but at least it's working now.
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I cannot believe in this!!!
I spent last F O U R hours trying install adobe air after problems with an app. N O S U C C E S S!!!
I used Chrome. Than, after uncountable searches i found this discussion and decided to give this solution a try (but without hopes!). So i openes Firefox and magically this works! I can install AIR!!!
Thanks a lot! Very thanks! I love you!!!
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I'm sorry you guys are effected by this bug. I know it's a huge pain, and finding the solution is harder than it should be. We're working to get the workaround more visibility and we're also working closely with Apple to resolve it as quickly as possible.
Chris
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I am having the same issue installing air. I am running Mac OS 10.7.2 on a Macbook trying to install Air ver 3.1.0.4880. Following is the syslog and crash report outputs. Any help is appreciated.
Dec 14 10:29:41 MacBook-Pro Adobe AIR Installer[4603]: Runtime Installer begin with version 3.1.0.4880 on Mac OS 10.7.2 x86
Dec 14 10:29:41 MacBook-Pro Adobe AIR Installer[4603]: Commandline is: -psn_0_1122578
Dec 14 10:29:41 MacBook-Pro Adobe AIR Installer[4603]: No installed runtime detected
Dec 14 10:29:43 MacBook-Pro com.apple.launchd.peruser.501[120] ([0x0-0x112112].com.adobe.air.Installer[4603]): Job appears to have crashed: Segmentation fault: 11
Dec 14 10:29:43 MacBook-Pro ReportCrash[4607]: Saved crash report for Adobe AIR Installer[4603] version 3.1 (3.1.0.4880) to /Users/BobOwens/Library/Logs/DiagnosticReports/Adobe AIR Installer_2011-12-14-102943_Bob-Owenss-MacBook-Pro.crash
Here is the crash report:
Process: Adobe AIR Installer [4603]
Path: /Volumes/VOLUME/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer
Identifier: com.adobe.air.Installer
Version: 3.1 (3.1.0.4880)
Code Type: X86 (Native)
Parent Process: launchd [120]
Date/Time: 2011-12-14 10:29:42.413 -0600
OS Version: Mac OS X 10.7.2 (11C74)
Report Version: 9
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000000a0000020
VM Regions Near 0xa0000020:
__LINKEDIT 000000008feb5000-000000008fec8000 [ 76K] r--/rwx SM=COW /usr/lib/dyld
--> Submap 0000000090000000-00000000ac000000 r--/rwx machine-wide submap
mapped file 0000000090000000-0000000090005000 [ 20K] r-x/r-x SM=COW Object_id=dac2260
Application Specific Information:
objc_msgSend() selector name: backingScaleFactor
objc[4603]: garbage collection is OFF
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libobjc.A.dylib 0x9448ae87 objc_msgSend_fpret + 23
1 com.apple.AppKit 0x98a7127a -[NSWindow _setFrame:updateBorderViewSize:] + 1223
2 com.apple.AppKit 0x98a70915 -[NSWindow _oldPlaceWindow:] + 630
3 com.apple.AppKit 0x98a1a514 -[NSWindow _setFrameCommon:display:stashSize:] + 1657
4 com.apple.AppKit 0x98a19e96 -[NSWindow setFrame:display:] + 71
5 com.adobe.AIR 0x03353948 0x2f55000 + 4188488
6 com.adobe.AIR 0x034a474c 0x2f55000 + 5568332
7 com.adobe.AIR 0x0346541b 0x2f55000 + 5309467
8 com.adobe.AIR 0x03620266 0x2f55000 + 7123558
9 com.adobe.AIR 0x03621db9 0x2f55000 + 7130553
10 com.adobe.AIR 0x03625eb7 0x2f55000 + 7147191
11 com.adobe.AIR 0x0365200d 0x2f55000 + 7327757
12 com.adobe.AIR 0x036be21c 0x2f55000 + 7770652
13 com.adobe.AIR 0x033425a8 0x2f55000 + 4117928
14 com.adobe.AIR 0x03343be5 0x2f55000 + 4123621
15 com.adobe.AIR 0x03640c69 0x2f55000 + 7257193
16 com.adobe.AIR 0x037248cc FREGetObjectAsInt32 + 176322
17 com.apple.CoreFoundation 0x99ee7091 -[NSObject performSelector:withObject:] + 65
18 com.apple.Foundation 0x9bdc6f64 __NSThreadPerformPerform + 503
19 com.apple.CoreFoundation 0x99e5e84f __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 15
20 com.apple.CoreFoundation 0x99e5e206 __CFRunLoopDoSources0 + 246
21 com.apple.CoreFoundation 0x99e880d8 __CFRunLoopRun + 1112
22 com.apple.CoreFoundation 0x99e878ec CFRunLoopRunSpecific + 332
23 com.apple.CoreFoundation 0x99e87798 CFRunLoopRunInMode + 120
24 com.apple.HIToolbox 0x94f1ba7f RunCurrentEventLoopInMode + 318
25 com.apple.HIToolbox 0x94f22d9b ReceiveNextEventCommon + 381
26 com.apple.HIToolbox 0x94f22c0a BlockUntilNextEventMatchingListInMode + 88
27 com.apple.AppKit 0x98916040 _DPSNextEvent + 678
28 com.apple.AppKit 0x989158ab -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 113
29 com.apple.AppKit 0x98911c22 -[NSApplication run] + 911
30 com.adobe.AIR 0x02f5d8ea 0x2f55000 + 35050
31 com.adobe.AIR 0x02f5db10 0x2f55000 + 35600
32 com.apple.CoreFoundation 0x99ee7091 -[NSObject performSelector:withObject:] + 65
33 com.adobe.air.Installer 0x00002eb7 RuntimeAppMain(char const*, int) + 371
34 com.adobe.air.Installer 0x00002ff4 main + 60
35 com.adobe.air.Installer 0x000024d2 start + 54
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x9318990a kevent + 10
1 libdispatch.dylib 0x9c968c58 _dispatch_mgr_invoke + 969
2 libdispatch.dylib 0x9c9676a7 _dispatch_mgr_thread + 53
Thread 2:
0 libsystem_kernel.dylib 0x9318902e __workq_kernreturn + 10
1 libsystem_c.dylib 0x9bb4eccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x9bb506fe start_wqthread + 30
Thread 3:
0 libsystem_kernel.dylib 0x9318902e __workq_kernreturn + 10
1 libsystem_c.dylib 0x9bb4eccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x9bb506fe start_wqthread + 30
Thread 4:
0 libsystem_kernel.dylib 0x9318883e __psynch_cvwait + 10
1 libsystem_c.dylib 0x9bb50e21 _pthread_cond_wait + 827
2 libsystem_c.dylib 0x9bb0142c pthread_cond_wait$UNIX2003 + 71
3 com.adobe.AIR 0x034cba99 0x2f55000 + 5728921
4 com.adobe.AIR 0x0330a000 0x2f55000 + 3887104
5 com.adobe.AIR 0x034cbb69 0x2f55000 + 5729129
6 com.adobe.AIR 0x034cbbe3 0x2f55000 + 5729251
7 com.adobe.AIR 0x034cbc7e 0x2f55000 + 5729406
8 libsystem_c.dylib 0x9bb4ced9 _pthread_start + 335
9 libsystem_c.dylib 0x9bb506de thread_start + 34
Thread 5:
0 libsystem_kernel.dylib 0x9318883e __psynch_cvwait + 10
1 libsystem_c.dylib 0x9bb50e21 _pthread_cond_wait + 827
2 libsystem_c.dylib 0x9bb0142c pthread_cond_wait$UNIX2003 + 71
3 com.adobe.AIR 0x034cba99 0x2f55000 + 5728921
4 com.adobe.AIR 0x0330a000 0x2f55000 + 3887104
5 com.adobe.AIR 0x034cbb69 0x2f55000 + 5729129
6 com.adobe.AIR 0x034cbbe3 0x2f55000 + 5729251
7 com.adobe.AIR 0x034cbc7e 0x2f55000 + 5729406
8 libsystem_c.dylib 0x9bb4ced9 _pthread_start + 335
9 libsystem_c.dylib 0x9bb506de thread_start + 34
Thread 6:
0 libsystem_kernel.dylib 0x9318883e __psynch_cvwait + 10
1 libsystem_c.dylib 0x9bb50e21 _pthread_cond_wait + 827
2 libsystem_c.dylib 0x9bb0142c pthread_cond_wait$UNIX2003 + 71
3 com.adobe.AIR 0x034cba99 0x2f55000 + 5728921
4 com.adobe.AIR 0x0330a000 0x2f55000 + 3887104
5 com.adobe.AIR 0x034cbb69 0x2f55000 + 5729129
6 com.adobe.AIR 0x034cbbe3 0x2f55000 + 5729251
7 com.adobe.AIR 0x034cbc7e 0x2f55000 + 5729406
8 libsystem_c.dylib 0x9bb4ced9 _pthread_start + 335
9 libsystem_c.dylib 0x9bb506de thread_start + 34
Thread 7:
0 libsystem_kernel.dylib 0x9318883e __psynch_cvwait + 10
1 libsystem_c.dylib 0x9bb50e21 _pthread_cond_wait + 827
2 libsystem_c.dylib 0x9bb0142c pthread_cond_wait$UNIX2003 + 71
3 com.adobe.AIR 0x034cba99 0x2f55000 + 5728921
4 com.adobe.AIR 0x0330a000 0x2f55000 + 3887104
5 com.adobe.AIR 0x034cbb69 0x2f55000 + 5729129
6 com.adobe.AIR 0x034cbbe3 0x2f55000 + 5729251
7 com.adobe.AIR 0x034cbc7e 0x2f55000 + 5729406
8 libsystem_c.dylib 0x9bb4ced9 _pthread_start + 335
9 libsystem_c.dylib 0x9bb506de thread_start + 34
Thread 8:
0 libsystem_kernel.dylib 0x9318883e __psynch_cvwait + 10
1 libsystem_c.dylib 0x9bb50e21 _pthread_cond_wait + 827
2 libsystem_c.dylib 0x9bb013e0 pthread_cond_timedwait$UNIX2003 + 70
3 com.adobe.AIR 0x034cbac5 0x2f55000 + 5728965
4 com.adobe.AIR 0x0350b28a 0x2f55000 + 5989002
5 com.adobe.AIR 0x034cbb69 0x2f55000 + 5729129
6 com.adobe.AIR 0x034cbbe3 0x2f55000 + 5729251
7 com.adobe.AIR 0x034cbc7e 0x2f55000 + 5729406
8 libsystem_c.dylib 0x9bb4ced9 _pthread_start + 335
9 libsystem_c.dylib 0x9bb506de thread_start + 34
Thread 9:
0 libsystem_kernel.dylib 0x9318902e __workq_kernreturn + 10
1 libsystem_c.dylib 0x9bb4eccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x9bb506fe start_wqthread + 30
Thread 10:
0 libsystem_kernel.dylib 0x9318883e __psynch_cvwait + 10
1 libsystem_c.dylib 0x9bb50e21 _pthread_cond_wait + 827
2 libsystem_c.dylib 0x9bb0142c pthread_cond_wait$UNIX2003 + 71
3 com.adobe.AIR 0x03346128 0x2f55000 + 4133160
4 com.adobe.AIR 0x03343d96 0x2f55000 + 4124054
5 com.adobe.AIR 0x033446ce 0x2f55000 + 4126414
6 com.adobe.AIR 0x033446fb 0x2f55000 + 4126459
7 com.adobe.AIR 0x034cbb69 0x2f55000 + 5729129
8 com.adobe.AIR 0x034cbbe3 0x2f55000 + 5729251
9 com.adobe.AIR 0x034cbc7e 0x2f55000 + 5729406
10 libsystem_c.dylib 0x9bb4ced9 _pthread_start + 335
11 libsystem_c.dylib 0x9bb506de thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00397c50 ebx: 0x0019f180 ecx: 0x9933090c edx: 0xa0000000
edi: 0x00390f50 esi: 0x98a70dc1 ebp: 0xbfffdb98 esp: 0xbfffdb28
ss: 0x00000023 efl: 0x00010206 eip: 0x9448ae87 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0xa0000020
Logical CPU: 2
Binary Images:
0x1000 - 0x6ff7 +com.adobe.air.Installer (3.1 - 3.1.0.4880) <B215D2E3-E498-D23B-CD5E-C6FAD3B39C7E> /Volumes/VOLUME/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer
0x700000 - 0x7adff7 libcrypto.0.9.7.dylib (0.9.7 - compatibility 0.9.7) <7B6DB792-C9E5-3772-8734-8D0052757B8C> /usr/lib/libcrypto.0.9.7.dylib
0x2d23000 - 0x2d5cff3 com.apple.QuickTimeFireWireDV.component (7.7.1 - 2306) <5347333C-9175-39FF-AFEC-BF24BB6701D7> /System/Library/QuickTime/QuickTimeFireWireDV.component/Contents/MacOS/QuickTimeFireWireDV
0x2d67000 - 0x2d71fff com.apple.IOFWDVComponents (2.0.7 - 2.0.7) <811CF4D6-15B2-3EDA-B026-5E4B28C0F742> /System/Library/Components/IOFWDVComponents.component/Contents/MacOS/IOFWDVComponents
0x2d7c000 - 0x2d80ffb com.apple.audio.AudioIPCPlugIn (1.2.1 - 1.2.1) <B8333059-00BE-33A6-AEC0-0C8F285E6E07> /System/Library/Extensions/AudioIPCDriver.kext/Contents/Resources/AudioIPCPlugIn.bundle/Contents/MacOS/AudioIPCPlugIn
0x2f55000 - 0x406bfc7 +com.adobe.AIR (??? - 3.1.0.4880) <AB2E4804-CA8F-B8C0-AE11-B52400555F22> /Volumes/VOLUME/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR
0x5364000 - 0x538cfff com.apple.QuickTimeIIDCDigitizer (7.7.1 - 2306) <6F887F4E-2D83-3415-9342-7EA8600E1349> /System/Library/QuickTime/QuickTimeIIDCDigitizer.component/Contents/MacOS/QuickTimeIIDCDigitizer
0x5394000 - 0x53e2ff7 com.apple.QuickTimeUSBVDCDigitizer (2.7.1 - 2.7.1) <1D79F9C3-E0F4-33AE-A390-38DD884DEA28> /System/Library/QuickTime/QuickTimeUSBVDCDigitizer.component/Contents/MacOS/QuickTimeUSBVDCDigitizer
0x53ec000 - 0x53f2ffb com.apple.audio.AppleHDAHALPlugIn (2.1.3 - 2.1.3f7) <C2DD672D-46CE-34BB-8456-129C65DDE583> /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bundle/Contents/MacOS/AppleHDAHALPlugIn
0x5515000 - 0x5682ffc GLEngine (??? - ???) <C49CCDEA-F23E-30CD-9BCD-FC09C9D07CF4> /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine
0x56b6000 - 0x57adffb libGLProgrammability.dylib (??? - ???) <8E592FEB-B6A8-3BFF-828B-B37B05D4D574> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgrammability.dylib
0x8f7c000 - 0x921cfe7 com.apple.ATIRadeonX3000GLDriver (7.14.5 - 7.1.4) <BA35443F-847C-344D-80C1-B9EC528B89C9> /System/Library/Extensions/ATIRadeonX3000GLDriver.bundle/Contents/MacOS/ATIRadeonX3000GLDriver
0x924d000 - 0x95e3fff com.apple.driver.AppleIntelHD3000GraphicsGLDriver (7.14.5 - 7.1.4) <3085DB78-3E8E-3570-B235-3ED8F1E712B3> /System/Library/Extensions/AppleIntelHD3000GraphicsGLDriver.bundle/Contents/MacOS/AppleIntelHD3000GraphicsGLDriver
0x97a1000 - 0x97ceff8 GLRendererFloat (??? - ???) <1264885F-1492-3591-BFB1-B671A7B08A29> /System/Library/Frameworks/OpenGL.framework/Resources/GLRendererFloat.bundle/GLRendererFloat
0x8fe57000 - 0x8fe899c7 dyld (195.5 - ???) <134323A7-49DC-3A9D-ACFD-32FAD0FD6BA2> /usr/lib/dyld
0x90005000 - 0x90015ff7 libCRFSuite.dylib (??? - ???) <CE616EF3-756A-355A-95AD-3472A876BEB9> /usr/lib/libCRFSuite.dylib
0x90018000 - 0x90037fff com.apple.RemoteViewServices (1.2 - 39) <C7B638D2-2F8B-3A45-916A-73103FADC822> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/RemoteViewServices
0x90038000 - 0x90043ff3 libCSync.A.dylib (600.0.0 - compatibility 64.0.0) <11726E50-E6FC-3AB0-8750-DDDCCF2B8534> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x90044000 - 0x900aeff3 com.apple.CoreSymbolication (2.1 - 67) <38FD2396-C987-3E7F-93EF-7D8ECAF542AF> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSymbolication
0x900b0000 - 0x900b4ff3 libsystem_network.dylib (??? - ???) <62EBADDA-FC72-3275-AAB3-5EDD949FEFAF> /usr/lib/system/libsystem_network.dylib
0x900b5000 - 0x900b9fff libGIF.dylib (??? - ???) <06E85451-F51C-31C4-B5A6-180819BD9738> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x900ba000 - 0x9010afff libFontRegistry.dylib (??? - ???) <81E03B82-1F31-3702-97DC-BE20298E326F> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libFontRegistry.dylib
0x901a5000 - 0x901c1ff5 com.apple.GenerationalStorage (1.0 - 125) <F1D67293-9192-367D-AE74-2732B23E7E77> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/GenerationalStorage
0x901c2000 - 0x90202ff7 libauto.dylib (??? - ???) <984C81BE-FA1C-3228-8F7E-2965E7E5EB85> /usr/lib/libauto.dylib
0x90203000 - 0x90f53fff com.apple.QuickTimeComponents.component (7.7.1 - 2306) <B397F658-057A-3D84-ABC7-84AA6256DB88> /System/Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/QuickTimeComponents
0x90f8b000 - 0x90fb3ff7 libxslt.1.dylib (3.24.0 - compatibility 3.0.0) <FCAC685A-724F-3FE7-8416-146108DF75FB> /usr/lib/libxslt.1.dylib
0x90fb4000 - 0x90ffbfff com.apple.SystemConfiguration (1.11.1 - 1.11) <CA6CE2B6-DC18-31FF-9668-70BB2FD8D7BB> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
0x90ffc000 - 0x9106bfff com.apple.Heimdal (2.1 - 2.0) <DE626683-DF32-341B-8997-AE63309590C7> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
0x9106c000 - 0x9131eff7 com.apple.security (7.0 - 55010) <BE0350C5-5221-3BFF-B674-646AB1BA0F2E> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x9136b000 - 0x9136bfff com.apple.audio.units.AudioUnit (1.7.1 - 1.7.1) <2E71E880-25D1-3210-8D26-21EC47ED810C> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x9136c000 - 0x9136cff0 com.apple.ApplicationServices (41 - 41) <BED33E1D-C95C-3654-9A3A-0CB3607F9F10> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
0x91391000 - 0x91397ffb com.apple.print.framework.Print (7.1 - 247.1) <5D7ADC17-D8EF-3958-9C0C-AA45B7717FBA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
0x91398000 - 0x913a6fff libz.1.dylib (1.2.5 - compatibility 1.0.0) <E73A4025-835C-3F73-9853-B08606E892DB> /usr/lib/libz.1.dylib
0x91465000 - 0x91479ff7 com.apple.CFOpenDirectory (10.7 - 144) <665CDF77-F0C9-3AFF-8CF8-64257268B7DD> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpenDirectory.framework/Versions/A/CFOpenDirectory
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0x9aa20000 - 0x9aa43fff com.apple.CoreVideo (1.7 - 70.1) <3520F013-DF91-364E-88CF-ED252A7BD0AE> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
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0x9ab1b000 - 0x9ab1effc libpam.2.dylib (3.0.0 - compatibility 3.0.0) <6FFDBD60-5EC6-3EFA-996B-EE030443C16C> /usr/lib/libpam.2.dylib
0x9ab25000 - 0x9ab26ff7 libquarantine.dylib (36.0.0 - compatibility 1.0.0) <70782AEC-8933-3EB4-91CA-E44C0E768C90> /usr/lib/system/libquarantine.dylib
0x9ab46000 - 0x9ab51fff libkxld.dylib (??? - ???) <088640F2-429D-3368-AEDA-3C308C4EB80C> /usr/lib/system/libkxld.dylib
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0x9acd5000 - 0x9acd6fff libDiagnosticMessagesClient.dylib (??? - ???) <DB3889C2-2FC2-3087-A2A2-4C319455E35C> /usr/lib/libDiagnosticMessagesClient.dylib
0x9ace0000 - 0x9ad23ffd libcommonCrypto.dylib (55010.0.0 - compatibility 1.0.0) <4BA1F5F1-F0A2-3FEB-BB62-F514DCBB3725> /usr/lib/system/libcommonCrypto.dylib
0x9ad24000 - 0x9ad24fff com.apple.Accelerate.vecLib (3.7 - vecLib 3.7) <22997C20-BEB7-301D-86C5-5BFB3B06D212> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib
0x9ad25000 - 0x9adc9fff com.apple.QD (3.12 - ???) <68CBE425-43BA-3E6D-8668-A4A67396E20D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
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0x9adce000 - 0x9addbfff libGL.dylib (??? - ???) <30E6DED6-0213-3A3B-B2B3-310E33301CCB> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x9ae32000 - 0x9ae38ffd com.apple.CommerceCore (1.0 - 17) <71641C17-1CA7-3AC9-974E-AAC9EB641035> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/CommerceCore.framework/Versions/A/CommerceCore
0x9ae39000 - 0x9aeb5ffd com.apple.PDFKit (2.6.1 - 2.6.1) <7BC3186B-80B7-3E68-AFDD-2734164BCCFB> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framework/Versions/A/PDFKit
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0x9af2c000 - 0x9af30fff com.apple.CommonPanels (1.2.5 - 94) <3A988595-DE53-34ED-9367-C9A737E2AF38> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels
0x9af31000 - 0x9b040ffb com.apple.DesktopServices (1.6.1 - 1.6.1) <9F02752A-617B-3AC7-BCA1-F040C105EDDE> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
0x9b041000 - 0x9b045ffa libcache.dylib (47.0.0 - compatibility 1.0.0) <98A82BC5-0DD9-3212-9CAE-35A77278EEB6> /usr/lib/system/libcache.dylib
0x9b046000 - 0x9b097ff9 com.apple.ScalableUserInterface (1.0 - 1) <C3FA7E40-0213-3ABC-A006-2CB00B6A7EAB> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableUserInterface.framework/Versions/A/ScalableUserInterface
0x9baf0000 - 0x9bbbbfff libsystem_c.dylib (763.12.0 - compatibility 1.0.0) <1B0A12B3-DAFA-31E2-8F82-E98D620E4D72> /usr/lib/system/libsystem_c.dylib
0x9bbf3000 - 0x9bcdbfff libxml2.2.dylib (10.3.0 - compatibility 10.0.0) <ED3F5E83-8C76-3D46-B2FF-0D5BDF8970C5> /usr/lib/libxml2.2.dylib
0x9bd02000 - 0x9bd02ff2 com.apple.CoreServices (53 - 53) <7CB7AA95-D5A7-366A-BB8A-035AA9E582F8> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
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0x9bd72000 - 0x9c07cff3 com.apple.Foundation (6.7.1 - 833.20) <B5092554-485A-3A7D-904B-B04B1EE5C50C> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
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0x9c270000 - 0x9c285ff7 com.apple.ImageCapture (7.0 - 7.0) <116BC0CA-428E-396F-85DF-52793034D2A0> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
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0x9c28e000 - 0x9c299ffb com.apple.speech.recognition.framework (4.0.19 - 4.0.19) <17C11291-5B27-3BE2-8614-7A806745EE8A> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
0x9c29a000 - 0x9c29afff com.apple.Carbon (153 - 153) <6FF98F0F-2CDE-3888-A304-4ED447D24CE3> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
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0x9c511000 - 0x9c511fff com.apple.Accelerate (1.7 - Accelerate 1.7) <4192CE7A-BCE0-3D3C-AAF7-6F1B3C607386> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x9c935000 - 0x9c957ff1 com.apple.PerformanceAnalysis (1.10 - 10) <45B10D4C-9B3B-37A6-982D-687A6F9EEA28> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/PerformanceAnalysis
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External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 2
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 4539
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=206.1M resident=138.5M(67%) swapped_out_or_unallocated=67.7M(33%)
Writable regions: Total=145.1M written=7136K(5%) resident=9784K(7%) swapped_out=0K(0%) unallocated=135.6M(93%)
REGION TYPE VIRTUAL
=========== =======
ATS (font support) 31.9M
ATS (font support) (reserved) 4K reserved VM address space (unallocated)
CG shared images 168K
CoreGraphics 8K
CoreServices 1820K
IOKit 168K
MALLOC 78.3M
MALLOC guard page 32K
Memory tag=240 6148K
Memory tag=242 12K
Memory tag=249 156K
Stack 69.1M
VM_ALLOCATE 16.1M
__CI_BITMAP 80K
__DATA 12.1M
__DATA/__OBJC 288K
__IMAGE 1256K
__IMPORT 4K
__LINKEDIT 45.1M
__OBJC 2268K
__OBJC/__DATA 12K
__PAGEZERO 4K
__TEXT 161.0M
__UNICODE 544K
mapped file 87.5M
shared memory 312K
shared pmap 7108K
=========== =======
TOTAL 521.0M
TOTAL, minus reserved VM space 521.0M
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bobo,
I apologize for the crash you're running into, could you try either of the two workarounds listed below? Please let me know how it works out.
Thanks,
Chris
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Chris - I disabled the Auto graphics switching and everything installed correctly. Thanks a lot for your help.
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Fixed! Thanks so much! This was driving me CRAZY!
Rebecca
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Thanks! I had the same issue as bobo (AIR 3.1, Mac OS X 10.7.2) and disabling automatic graphics switch did the trick.
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Had the same problem in installing AIR 3.1 on Mac OSX 10.7.2.
The solution was to disable Automatic graphics switching.
Question: Does AIR require auto graphics switching in order to run or may I re-enable it after successfully installing AIR?
I run on a macbook pro and battery life is important to me, so I'm not looking forward to air not working properly w/o it. This also signficantly diminishes the desirability of AIR based applications.
Thanks,
Mike
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chris.campbell,
This is can affect any adobe app. and the bug fix should be prioritized appropriately.
I was using Adobe Muse (public 5) for a client project. I tried using Muse offline and this seems to have caused AIR (installed Nov 6) to corrupt. I could not get Muse or AIR to install until I disabled Automatic graphics switching.
Anyway, disabled Automatic graphics switching is a usable work around.
Thanks.
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Now that is screwed up. Simply having FireFox opened resolves the issue?
Thanks. This has been driving me batty ever since my PandoraOna app stopped working this morning.
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Wow, that is pretty screwed up that after an hour of trying to resolve this issue I was able to work through it by simply having FireFox open. That is a funky issue. What up Adobe?
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@Chris Campbell
Thanks for your reply. I like (and i belive that it likes all others too) to receive a reply from Adobe
I noticed that TweetDeck works well, while I have problems with Balsamiq Mockup and Creately.
The thing is very strange: i have to open first TweetDeck, so i have to wait for some minutes and than i can open other AIR apps.
If i open first Balsamiq or Creately i receive errors.
If i open first TweetDeck and than Balsamiq or Creately WITHOUT wait some minutes, i receive errors.
I discovered this writing this message.
Infact i remember that yesterday i opened first TweetDeck and than other apps and all works well.
Today i do the same procedure but the errors appeared.
So i came to this forum, logged me in and started to write. When i opened again the apps to see the errors to post them here, the apps worked, so i think that i have to wait some minutes... and i don't understand why, obviously! o.O
Anyway, if i'll receive errors again i'll post them here... Thanks for your support!
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I have the same problem with my macbook pro. I read on a blog somewhere that if you turn off the automatic graphic switching in your system preferences/ energy saver section it will fix the problem. So I tried it and now it works fine